21-01-09, 07:10 PM
| #21 | |
| iPod 20gb  Join Date: Nov 2007 Location: Gravesend, Kent
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I do agree with the point that arctic had made. Whilst I appreciate that no one can force the networks to post on here, I do think perhaps members were left hanging for far too long. What I feel needs to be addressed is that people only started to speculate/worry as they were aware of how reliable GA usually are. Also from what I hear some members were still getting responses from support, and it was generally the lack of gifts being sent that was concerning members. Surely if this is the only part of the freebie process which seems to have halted, then what else are members to think? IMO the mention of the network 'going bust', is probably only brought about by the economic climate, and I for one genuinely thought it was a possibility. As I have said before I am glad Tab is doing alright and can't thank him enough for helping me out at xmas. Now that we have been assured that all is well perhaps business can resume as usual. | |
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21-01-09, 08:09 PM
| #22 |
| iPod 20gb  Join Date: Sep 2008 Location: Swansea
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| +1 Rollingsta as soon as I spread it around more. Good post. |
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21-01-09, 10:07 PM
| #23 |
| iPod 60gb  Join Date: Sep 2008 Location: luton england
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 | reply not from tab but cherie Hi , As Lisa has said there is absolutely nothing to worry about, Giveaway is not going anywhere. The recent lack of activity on Tabs part has unfortunately been unavoidable, but we are now working hard to get things back on track. We ask that you guys please bear with us while we get the things sorted and back to normal as soon as possible. Kind Regards, Cherie
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21-01-09, 11:38 PM
| #24 | |
| Blobbage!  Join Date: Oct 2006 Location: Swindon
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 It's hardly surprising that there has been a lot of speculation, that is all that people are left to do when any network suddenly goes quiet. At the end of the day, forgetting any talk of financial crisis, GA have simply not given an acceptable level of service over the last few months. Announcing new features is all well and good but they have to follow it through; how long did the daily verification and shipping last for example? Surely after four years they have enough experience to know what is involved? I take Jon's point that GA are possible still the biggest of the networks but even if Tab/Cherie are around (and I sincerely hope all is well with them) shouldn't that mean they have the resources to do things properly and get cover? The ironic thing is that they have come a heck of a long way since my early days of freebies in late 2006. What has changed is the other networks, who have raised the bar considerably. And the saddest thing of all....GA still has the best design, sign-up rates and ratios going, bar none. If they were half as good as FJ at the back-office stuff, then I would struggle to go elsewhere. Unfortunately, the balance has tipped right now 
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22-01-09, 09:49 AM
| #25 |
| iPod 60gb Join Date: Sep 2008 Location: luton england
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| How about thanks for trying to find out the problem may not be the answer most people want but at least he tried to make you all happy. (THIS MEANING ME) lol
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23-01-09, 06:40 PM
| #26 |
| iPod Nano 1GB Join Date: Oct 2008
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| rollingsta's ticket has restored some faith that i will eventually get my gift...be it 100 years later lol.. but yh..any more activity/ticket responses from cherie? |
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25-01-09, 11:29 AM
| #27 |
| Mini Mac  Join Date: Apr 2007 Location: Bonnie Scotland!
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 | just got a support ticket answered about lovefilm pendings! : "Thank you. As stated, Lovefilm is expected to update this coming week. Regards," 
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25-01-09, 11:30 AM
| #28 | |
| Super Moderator  Join Date: Nov 2005 Location: Here
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25-01-09, 11:32 AM
| #29 |
| Mini Mac Join Date: Apr 2007 Location: Bonnie Scotland!
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| yep i hope so. fingers crossed
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25-01-09, 12:17 PM
| #30 | |
| Blobbage! Join Date: Oct 2006 Location: Swindon
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25-01-09, 12:18 PM
| #31 | |
| Blobbage! Join Date: Oct 2006 Location: Swindon
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25-01-09, 01:33 PM
| #32 |
| iPod Nano 4GB  Join Date: Nov 2008 Location: The 'Pool
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| Anyone know how long it usually takes for a custom order request ticket to be replied to? Its been 4 days now and nothing Actaully how long does it normally take for the whole process of a request, verification, processing and seding? This is my first freebie and so never done a custom order... |
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25-01-09, 01:34 PM
| #33 |
| iPod 60gb Join Date: Sep 2008 Location: luton england
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| Have you got any closer furbs? I understand you are waiting on a lot. No i have had no more replies from anyone but i didnt bother sending ticket after that because I dont think Tab will reply due to what Lisa and Cherie said. I am glad I have made people beleive. (even though people shouldnt stick up for companies like that) I just knew there was an explanation and I had to find it. (LALA = Tickets for custom order are normally quite quick as Lisa should reply to them. Maybe send a ticket with the high priority setting??) I have never received anything from giveaway but i assume once your CO has been added to your account (and you have enough green you can click verify) I think this is right.
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25-01-09, 02:05 PM
| #34 | ||
| Blobbage! Join Date: Oct 2006 Location: Swindon
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 Had three other accounts on processing at the same time and would have made sense for just one BT but that didn't happen. Quote:
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25-01-09, 02:46 PM
| #35 |
| iPod 60gb Join Date: Sep 2008 Location: luton england
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| lol good. post pictures of your new kitchen when its done. Yeah that was just a bit of guess work but thanks for correcting me.
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25-01-09, 05:28 PM
| #36 |
| Blobbage! Join Date: Oct 2006 Location: Swindon
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| Just got the balance of me stuff 
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25-01-09, 05:34 PM
| #37 |
| iPod 60gb Join Date: Sep 2008 Location: luton england
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| Congrats
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25-01-09, 08:18 PM
| #38 | |
| iPod Nano 1GB Join Date: Oct 2008
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...they (cherie or tab) just wont reply...only lisa is replying..yet again i got a ticket saying 'i will forward your request to shipping for you...who will get back to you very shortly'...i dont know how GA define 'very shortly'...its taken them months. | |
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25-01-09, 08:29 PM
| #39 | |
| Blobbage! Join Date: Oct 2006 Location: Swindon
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25-01-09, 08:43 PM
| #40 |
| iPod 60gb Join Date: Sep 2008 Location: luton england
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| Unlucky hope you and all get sorted quickly
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