this is getting stupid

[dowsett]

i hope to god that some admin from GA is reading this.

over the past 2 months ive been trying to sort out 4 tickets.

1 for my free item and 3 for traders saying my completed offers havnt gone green.

i have made support tickets with ALL the information to prove that i have completed offers.

1 ticket has cleared and 1 of my traders has gone green.

the other one how ever hasnt (the other one was on kudos) and i still havnt received my item from mid Dec.

whats going on?!!!!

i havnt even had responses telling me whats up. i wouldnt mind if someone replied to me informing me that they were confirming my completed offers with the company but i havnt had anything back.

my free item has been in stock for weeks, coming up to months and i still havnt received it.

the service is really poor. considering this is my first time using these websites, GA have gave a bad rep to themselves. i will not be using GA network again.

any one else in a situation like this?

[computerman]

if you have a read round you will see a few people with this problem, hopefully GA will get back on top, but i do feel for you and all the others that are waiting.

[FurbtasticM]

Originally Posted by dowsett

any one else in a situation like this?

Search the GA forum and you might find one or two

[tronsmith]

Take a look at http://www.exceem.co.uk/forums/givea...responses.html

There are others (including myself) in the same situation. A few cartain people have thousands of pounds worth of referrals sitting in GA! They are the ones I feel sorry for.

[Harvez]

you are all feeding GA atm, remove your links from them and change to a better network until things change.
they may sit up and think twice then, i know exceem is only a small % of GA greenage but its certainly given them a boost.

until TAB comes on and expains what the problem is i would remove all my links and feed another network who does reply in a good and timely manner to your problems.

[robbo90]

Originally Posted by harvez

you are all feeding GA atm, remove your links from them and change to a better network until things change.
they may sit up and think twice then, i know exceem is only a small % of GA greenage but its certainly given them a boost.

until TAB comes on and expains what the problem is i would remove all my links and feed another network who does reply in a good and timely manner to your problems.

That's exactly what i have done.
I switched my website links to GA becuase i did a trial run and was getting good ratios on iphone.GA. I then ordered a bank transfer in December which verified and everything but has stayed "processing" ever since.

I have now changed my links back to FJ like they were before, and i don't care if the ratios aren't as good becuase atleast i know someone will be there to help me with any issues and they will actually send my freebie to me.

What disappoints me even more is the fact that this is the first time i have ever used GA and things were going really well until recently, which means i may not use them again unless things pick up.

[computerman]

Originally Posted by robbo90

That's exactly what i have done.
I switched my website links to GA becuase i did a trial run and was getting good ratios on iphone.GA. I then ordered a bank transfer in December which verified and everything but has stayed "processing" ever since.

I have now changed my links back to FJ like they were before, and i don't care if the ratios aren't as good becuase atleast i know someone will be there to help me with any issues and they will actually send my freebie to me.

What disappoints me even more is the fact that this is the first time i have ever used GA and things were going really well until recently, which means i may not use them again unless things pick up.

I was going to start using iphone GA as i did a trade and signed up with them, and everyone says it has great ratios, but i don't want to risk losing out and also don't want people to sign up and have problems, all this would do is give the freebie sites a bad name

[Roboraver]

I have given up on GA period.

[FurbtasticM]

Originally Posted by harvez

you are all feeding GA atm, remove your links from them and change to a better network until things change.
they may sit up and think twice then, i know exceem is only a small % of GA greenage but its certainly given them a boost.

until TAB comes on and expains what the problem is i would remove all my links and feed another network who does reply in a good and timely manner to your problems.

I've reluctantly done so, my only worry is that starving GA of further income wont actually help the situation. Not a lot else we can do though unfortunately.

[Haggisuk99]

Until Tab comes along and explains there is not much we can do except to remind people that when they post a trouble ticket to wait until it is answered and not to post on it again otherwise it will go back to the bottom of the pile and to understand that there may be a very good explantion to what is going on. I havent seen Tab on this forum since Last Activity: 01-01-09 12:42 AM now this is unlike Tab and frankly what with whats happening to the network and unanswered tickets it sounds like he is away, maybe he is in hospital or has a family crisis that we are unaware of frankly its something we just dont know. The point of it all is that until now GiveAway have always performed consistantly and have always delivered. This is the first real time we have ever seen this sort of behavior from the network, yes they are a little slow compared to some in answering Tickets, however they did get answered. Now that they are not is showing us something is wrong but the truth of the matter is we dont know what.
I suggest we simply wait until we know what the situation is and nots let panic over it all.
To the OP I can understand your frustration over it all but the fact of the matter is that these things can happen and getting frustrated over it wont get your answers any quicker. This is unsual for Giveaway and I suggest that you wait until Tab comes back on the forum to explain and in the meantime if there is anyone on the forum that can catch him on msn or skype do so and ask him to pop on to explain.

[omairt]

This is more than Tab not being available, imo. He has other people working like Lisa and Cherie, and I highly doubt that a network as big as Giveaway only has one person to place orders without others having no authority to do so.

The network shouldn't be as slow as it is if Tab is unavailable, in my opinion. Giveaway is one of the biggest networks and if they start ignoring customers like this, I think this is something to worry about.

[FurbtasticM]

Originally Posted by Haggisuk99

This is the first real time we have ever seen this sort of behavior from the network

You mean apart from their three month absence from eXceem from the Spring of 2007? The difference then is that despite the absence here, things were still happening in the background.

I think people have the right to air their concerns, we all just have to make sure it doesn't get personal.

[Parkdude]

Originally Posted by robbo90

That's exactly what i have done.
I switched my website links to GA becuase i did a trial run and was getting good ratios on iphone.GA. I then ordered a bank transfer in December which verified and everything but has stayed "processing" ever since.

I have now changed my links back to FJ like they were before, and i don't care if the ratios aren't as good becuase atleast i know someone will be there to help me with any issues and they will actually send my freebie to me.

What disappoints me even more is the fact that this is the first time i have ever used GA and things were going really well until recently, which means i may not use them again unless things pick up.

Exact same situation for me dude, first time using GA, verified in December and has said processing since. No responses to my tickets either.

Removing all my links to them until this is sorted

[Haggisuk99]

Originally Posted by FurbtasticM

You mean apart from their three month absence from eXceem from the Spring of 2007? The difference then is that despite the absence here, things were still happening in the background.

I think people have the right to air their concerns, we all just have to make sure it doesn't get personal.

But is this not the first time we have seen them absent from both?

I dont disagree with you but it shouldnt be turned into oooooohhhh im not getting my gifts so they must be bankrupt thread which is what it was becoming..... that sort of hysteria serves no good to anyone and due to their payment structure with the advertisers that way of thinking if everyone leaves them in mass droves could become a self fufilling prophecy.
I am sure that none of us want that to happen.

[Haggisuk99]

Originally Posted by omairt

This is more than Tab not being available, imo. He has other people working like Lisa and Cherie, and I highly doubt that a network as big as Giveaway only has one person to place orders without others having no authority to do so.
.

There are three people in Giveaway as a company. Tab who is the Managing Director, Cherie who is the Financial Director, and Lisa who is Customer Service Manager. It may have the largest network and be the biggest but it doesnt need to have loads of people in order to do that. Most of the really huge website companys started with all of 1 or 2 peeps for many years Google started off spending 2 or 3 years in a garage with 2 students running it.
In a company that size it is not unusual for Tab to be the only signatory on the account and without him there would cause this sort of situation.

[FurbtasticM]

Originally Posted by Haggisuk99

it shouldnt be turned into oooooohhhh im not getting my gifts so they must be bankrupt thread

I am not sure if that is levelled at me but I have been careful throughout not to go down that route, nor do I want it to get personal as it has in the past.

Rightly or wrongly though, the whole situation is stressing the hell out of me. People are quick to come forward with advice but I wonder if they would be quite as rational if they too were waiting for the sort of money I am talking about here.

[Haggisuk99]

Originally Posted by FurbtasticM

I am not sure if that is levelled at me but I have been careful throughout not to go down that route, nor do I want it to get personal as it has in the past.

Rightly or wrongly though, the whole situation is stressing the hell out of me. People are quick to come forward with advice but I wonder if they would be quite as rational if they too were waiting for the sort of money I am talking about here.

No its not m8 in anyway my absolute apologys for even giving you the impression. Its an observation based on what I have read on the forum as a whole and also with what people are saying. I have seen the damage such talk can make to a company so it annoys me when I see it, but it isnt directed at anyone its more the makings of a mob hysteria I was adressing. I should have posted a seperate post so your quote wasnt included and then with hindsite maybe you wouldnt have felt it was directed even at the slightest at yourself. It isnt actually directed at anyone just didnt like the direction you could see the thread developing, this week Tabs bankrupt next week Tabs run off with the Queen and has taken the crown jewels with him too and half of Peckham.

I can understand you are getting stressed though it all and I actually wondered if I would be acting differently if positions were reversed and thought yes I probably would be acting exactly the way that you are, but then if i was in that position and acting in that way I would hope that when I started to imagine wildly about why oh why things havent turned up yet and all manner of thoughts are running through my mind someone on this forum will speak up and say hold on a second it doesnt necessarily mean this at all and talk some sense to me so my imagination doesnt run wild.
Peace.

[Harvez]

just my take but with the other site rev bids starting and xmas just gone i rekon they are paying out more then they are taking in, hence the slow payouts, trying to level it out until incoming matches/superseeds outgoing.

[FurbtasticM]

Originally Posted by Haggisuk99

No its not m8 in anyway

No worries then, thanks.

I have seen the damage such talk can make to a company

The company is responsible for managing people's expectations if they are off the ball. If they don't, they are to blame, not the people who are left with no option but to guess what is going on.

[Haggisuk99]

I understand what you are saying and I agree that if a companys standards are slipping they should be made accountable.
But is this the actual case with Giveaway? We have remember that they are a much larger network than everyone else put together with the exception of Freepay so there are things that can happen that will have a much larger effect on them than any other network.
Every company in the world always have a backlog of things to clear after christmas and with the postal strike just before it has made many mail order companys jobs even more difficult than before especially if they are handling large volumes of mail orders the knock on effect was said to add an extra 5 days to delivery over christmas and as it started on the last day that you could post for an expected delivery on xmas day it caused chaos to postal services all up and down the country. This as you can imagine caused chaos with mail order companys up and down the country.
What we have to bear in mind here is that you are seeing is the knock on effect of this causing probably an unusual amount of work for the network with more people submitting more support tickets than usual, thus slowing the entire process down, then when those tickets arent answered in what people consider a timely fashion they submit more and more thus a lot of time is spent dealing with people than doing the real work of getting the goods out. As custom orders are dealt with using support tickets I would think that it would also cause futher delays with any custom orders that have been made.
However I can agree that it is our right to be disgruntled, no arguments there, but ask you all to remember that it isnt required of Tab to come and post here and it is our privalage to be frank that he does, it isnt our right to say that the network is off the ball especially in light of what is going on in the economy at the moment, and with what problems they faced before christmas with xmas and it certainly isnt as a community our right to start off a rumour that suggests that they are in financial trouble.

Again I just want to make clear that this comment and the previous ones are not meant at anyone in particular.
Personally I think that when we needed Tab to do extra work for us he done it for us without question or fuss spending that extra time to support us in what we wanted or needed, now he needs our support and patients because of what seemingly is becming some personal difficultys or crisis that have probably compounded the knock on effect from xmas within the company how many people have done that here for him?
Nyway my two pence worth and now im going back to play with me lego.