No Ticket Responses?

waf43 · 21-01-09, 03:00 PM

I just had a response to my request for a £135 cheque, for 6 refs.

Quote:

Originally Posted by giveaway

Hi Wayne,

We have added this to your account as a custom order.

Kind Regards, Cherie

So i have just clicked verify, and now the wait starts again. Although it does look like things are picking up.

claire80 · 21-01-09, 03:03 PM

i have just had a reply and am now verifying at last

rollingsta · 21-01-09, 03:05 PM

I have just made a thread maybe it will ease all your heads.

its in the ga section i am hanging out the window because m internet is cut of so i cant be bothered to compy and paste lol

edit here it is http://www.exceem.co.uk/forums/givea...ga-us-all.html

Cefca · 21-01-09, 03:22 PM

Why do people always say things are picking up when just two or three people get a reply? =/

waf43 · 21-01-09, 03:35 PM

Two or Three is an improvement on none at all .... Hence things are "picking up"

No one said all problems had been solved, but there at last seems to be some action, this can only be a good thing.

Does that answer your question

??

slal03 · 21-01-09, 04:35 PM

sounds more promising!

MightyDOB · 21-01-09, 11:18 PM

activity is certianly making me a little happier

slal03 · 23-01-09, 06:33 PM

anymore items recieved/tickets responded to by tab or cherie for anyone??

still no response from cherie for me..

lalala54321 · 23-01-09, 06:34 PM

Had 2 manual updates done for me early this week. Put in a custom order request a few days ago but nothing so far..

claire80 · 25-01-09, 01:32 PM

Quote:

Originally Posted by waf43

I just had a response to my request for a £135 cheque, for 6 refs.

So i have just clicked verify, and now the wait starts again. Although it does look like things are picking up.

waf did you verify yet , still nothing here ,i think the site needs to be changed so it doesnt say up to 24hours .

lalala54321 · 27-01-09, 10:36 PM

Just got a response from Cherie for my custom order and clicked verify.

Getting excited! Hope i dont have to wait too long.

slal03 · 28-01-09, 03:41 PM

FINALLY A RESPONSE!!!! THIS IS THE TICKET I HAD TO SEND TO LISA.

Hi Lisa,

For the record, these have been your responses to my tickets:

Subject: Re: Response

1)

Thank you.

Please expect a reply from Cherie or Tab regarding your order status from 5 January - return to work date.

We apologise for the delays you mention, Christmas is a busy period for us but we do try to process all orders and deliver within our schedules given.

Regards,

Date: 04 January 2009 19:05

2) Subject: Re: Response

Thank you.

I will forward this ticket to Tab, who will respond shortly to the queries you have raised in your previous ticket/s.

Regards,

Date: 09 January 2009 15:10

3) Subject: Re: order

Thank you.

I will chase Shipping for you. Please accept our apologies for the delay, and expect a reply very shortly.

Regards,

Date: 09 January 2009 17:11

4) Subject: Re: VC Bet

As to your order queries.

I will ask Tech.Support to look into this for you and reply with regard to your previous tickets.

Regards,

Date: 13 January 2009 14:25

5) Subject: Re: Order ID: 139

Thank you.

Your ticket will be passed to Shipping for a response.

Regards,

Date: 16 January 2009 16:47

6) Subject: Re: ORDER

Thank you for your ticket.

We are sorry for the delays you, and we, have been experiencing. There have been affiliate problems with updating etc.

Please expect confirmation from Tab/Cherie v.shortly regarding the delivery of your order/bank transfer.

Again, apologies for the inconveniences caused.

Regards,

Date: 21 January 2009 16:19

7)

Thank you.

I hope you have received or arranged delivery with Shipping by now.

If not, please post within the tickets currently being dealt with directly by Cherie or Tab.

Kind regards,

Date: 24 January 2009 23:31

It is extremely frustrating that GA have not shipped out my gift yet. I verified around the 20th Nov. It is now 26th Jan.

I am contacting you via support tickets, as you are the only one who seems to respond.

You have said you will 'forward' the tickets to tab or cherie...who will 'get back to me shortly.'

Its been an absolute age, and I have had no reply from them.

All my friends, are now starting to beleive the GA websites are a scam, and I am sure many people experiencing the same lack of cummication or receival of gifts feel the same way. It is not healthy for GA or customers. Both are losing out.

I sincerely hope you have a word with Tab or Cherie regarding my order, especially considering the time scale of this. It is completely unfair how I am being treated.

Please get back ASAP.

P.S. The following is what I wanted for my 13 Referals custom gift.

THIS IS THE REPLY I GOT FROM HER

Thank you for your reply.

I have spoken previously, and do so daily, with Shipping regarding your, and others, orders, which unfortunately have been delayed throughout January.

We are asking for our user's patience, while we try to clear our Christmas backlog, and while we await affiliate payments. We hope it is appreciated in these difficult times that some delays are unavoidable in the otherwise smooth running of business.

We guarantee all orders will be despatched, and as soon as possible, but please note that orders are being processed in priority of order date.

Please keep aware of your account status page, delivery/despatch information will be given to individual users as they are processed.

Again, we appreciate your patience, and apologise for the delays you have experienced in the despatch of your FREE gifts.

Kind regards,

THEN CHERIE REPLIED TOO VERY SHORTLY AFTER

Hi Shasshank,

Sorry for the complete mess we have made of your gifts and orders, I have no excuse and can only apologise.

The link to PC world you provided in this ticket does not work, if you could provied a working link of the items you would like I will make sure they order asap. Please provide any further comments in this ticket, I will close all the other un-answered tickets.

Kind Regards, Cherie.

Conclusion (sorry for the v long ticket guys...)

Bloody hell that was a slog...i should've received what i wanted b4 xmas...and i reckon ill be getting it like this week or next now...but glad i got there in the end.

the truth is...they have had a backlog since xmas, and cashflow, and general delays i guess...but hopefully as the new yr goes on..they will get back on track...till next xmas and new yrs comes lol...

Hope everyone gets what they want soon!

ayach · 28-01-09, 04:47 PM

So Lisa says 'orders are being processed in priority of order date' but then Cherie contradicts by saying 'I will make sure they order asap'. So if you keep opening support tickets you jump to the front of the queue then? No wonder the 'backlog' is so long if this is their way of clearing it.

Why bother saying tickets will be responded to 'very shortly' when they obviously won't? Is this to give themselves more time?

Anyway, GA said they expected be up to date with orders by the end of January, so everyone on here at least should receive their order next week, unless of course there are further delays.....but no doubt we won't hear about them.

lalala54321 · 28-01-09, 05:02 PM

How long is verifying with GA taking at the moment then anyone? Is that at least still running on time (within 24hrs)?

ayach · 28-01-09, 05:20 PM

No, verification is also taking an age.

lalala54321 · 28-01-09, 06:45 PM

My order just verified! 15hrs that took, not bad at all.

Now the real waiting begins...

waf43 · 28-01-09, 08:30 PM

i verified a few days back now, and clicked order but it still just says "processing"

28-01-09, 03:41 PM	#92
slal03 iPod Nano 1GB Join Date: Oct 2008 Posts: 96	FINALLY A RESPONSE!!!! THIS IS THE TICKET I HAD TO SEND TO LISA. Hi Lisa, For the record, these have been your responses to my tickets: Subject: Re: Response 1) Thank you. Please expect a reply from Cherie or Tab regarding your order status from 5 January - return to work date. We apologise for the delays you mention, Christmas is a busy period for us but we do try to process all orders and deliver within our schedules given. Regards, Date: 04 January 2009 19:05 2) Subject: Re: Response Thank you. I will forward this ticket to Tab, who will respond shortly to the queries you have raised in your previous ticket/s. Regards, Date: 09 January 2009 15:10 3) Subject: Re: order Thank you. I will chase Shipping for you. Please accept our apologies for the delay, and expect a reply very shortly. Regards, Date: 09 January 2009 17:11 4) Subject: Re: VC Bet As to your order queries. I will ask Tech.Support to look into this for you and reply with regard to your previous tickets. Regards, Date: 13 January 2009 14:25 5) Subject: Re: Order ID: 139 Thank you. Your ticket will be passed to Shipping for a response. Regards, Date: 16 January 2009 16:47 6) Subject: Re: ORDER Thank you for your ticket. We are sorry for the delays you, and we, have been experiencing. There have been affiliate problems with updating etc. Please expect confirmation from Tab/Cherie v.shortly regarding the delivery of your order/bank transfer. Again, apologies for the inconveniences caused. Regards, Date: 21 January 2009 16:19 7) Thank you. I hope you have received or arranged delivery with Shipping by now. If not, please post within the tickets currently being dealt with directly by Cherie or Tab. Kind regards, Date: 24 January 2009 23:31 It is extremely frustrating that GA have not shipped out my gift yet. I verified around the 20th Nov. It is now 26th Jan. I am contacting you via support tickets, as you are the only one who seems to respond. You have said you will 'forward' the tickets to tab or cherie...who will 'get back to me shortly.' Its been an absolute age, and I have had no reply from them. All my friends, are now starting to beleive the GA websites are a scam, and I am sure many people experiencing the same lack of cummication or receival of gifts feel the same way. It is not healthy for GA or customers. Both are losing out. I sincerely hope you have a word with Tab or Cherie regarding my order, especially considering the time scale of this. It is completely unfair how I am being treated. Please get back ASAP. P.S. The following is what I wanted for my 13 Referals custom gift. THIS IS THE REPLY I GOT FROM HER Thank you for your reply. I have spoken previously, and do so daily, with Shipping regarding your, and others, orders, which unfortunately have been delayed throughout January. We are asking for our user's patience, while we try to clear our Christmas backlog, and while we await affiliate payments. We hope it is appreciated in these difficult times that some delays are unavoidable in the otherwise smooth running of business. We guarantee all orders will be despatched, and as soon as possible, but please note that orders are being processed in priority of order date. Please keep aware of your account status page, delivery/despatch information will be given to individual users as they are processed. Again, we appreciate your patience, and apologise for the delays you have experienced in the despatch of your FREE gifts. Kind regards, THEN CHERIE REPLIED TOO VERY SHORTLY AFTER Hi Shasshank, Sorry for the complete mess we have made of your gifts and orders, I have no excuse and can only apologise. The link to PC world you provided in this ticket does not work, if you could provied a working link of the items you would like I will make sure they order asap. Please provide any further comments in this ticket, I will close all the other un-answered tickets. Kind Regards, Cherie. Conclusion (sorry for the v long ticket guys...) Bloody hell that was a slog...i should've received what i wanted b4 xmas...and i reckon ill be getting it like this week or next now...but glad i got there in the end. the truth is...they have had a backlog since xmas, and cashflow, and general delays i guess...but hopefully as the new yr goes on..they will get back on track...till next xmas and new yrs comes lol... Hope everyone gets what they want soon! Last edited by slal03; 28-01-09 at 03:46 PM..

21-01-09, 03:03 PM	#82
claire80 Mini Mac Join Date: Apr 2006 Location: West Midlands Posts: 11,689	i have just had a reply and am now verifying at last

21-01-09, 03:05 PM	#83
rollingsta iPod 60gb Join Date: Sep 2008 Location: luton england Posts: 1,746	I have just made a thread maybe it will ease all your heads. its in the ga section i am hanging out the window because m internet is cut of so i cant be bothered to compy and paste lol edit here it is http://www.exceem.co.uk/forums/givea...ga-us-all.html

21-01-09, 03:22 PM	#84
Cefca iPod 60gb Join Date: Jul 2007 Posts: 1,713	Why do people always say things are picking up when just two or three people get a reply? =/

21-01-09, 03:35 PM	#85
waf43 iPod 60gb Join Date: Apr 2008 Location: SKEGNESS Posts: 1,898	Two or Three is an improvement on none at all .... Hence things are "picking up" No one said all problems had been solved, but there at last seems to be some action, this can only be a good thing. Does that answer your question ??

21-01-09, 04:35 PM	#86
slal03 iPod Nano 1GB Join Date: Oct 2008 Posts: 96	sounds more promising!

21-01-09, 11:18 PM	#87
MightyDOB iPod Nano 1GB Join Date: Jul 2007 Posts: 77	activity is certianly making me a little happier

23-01-09, 06:33 PM	#88
slal03 iPod Nano 1GB Join Date: Oct 2008 Posts: 96	anymore items recieved/tickets responded to by tab or cherie for anyone?? still no response from cherie for me..

23-01-09, 06:34 PM	#89
lalala54321 iPod Nano 4GB Join Date: Nov 2008 Location: The 'Pool Posts: 349	Had 2 manual updates done for me early this week. Put in a custom order request a few days ago but nothing so far..

27-01-09, 10:36 PM	#91
lalala54321 iPod Nano 4GB Join Date: Nov 2008 Location: The 'Pool Posts: 349	Just got a response from Cherie for my custom order and clicked verify. Getting excited! Hope i dont have to wait too long.

28-01-09, 04:47 PM	#93
ayach iPod Nano 2GB Join Date: Jun 2008 Posts: 107	So Lisa says 'orders are being processed in priority of order date' but then Cherie contradicts by saying 'I will make sure they order asap'. So if you keep opening support tickets you jump to the front of the queue then? No wonder the 'backlog' is so long if this is their way of clearing it. Why bother saying tickets will be responded to 'very shortly' when they obviously won't? Is this to give themselves more time? Anyway, GA said they expected be up to date with orders by the end of January, so everyone on here at least should receive their order next week, unless of course there are further delays.....but no doubt we won't hear about them.

28-01-09, 05:02 PM	#94
lalala54321 iPod Nano 4GB Join Date: Nov 2008 Location: The 'Pool Posts: 349	How long is verifying with GA taking at the moment then anyone? Is that at least still running on time (within 24hrs)?

28-01-09, 05:20 PM	#95
ayach iPod Nano 2GB Join Date: Jun 2008 Posts: 107	No, verification is also taking an age.

28-01-09, 06:45 PM	#96
lalala54321 iPod Nano 4GB Join Date: Nov 2008 Location: The 'Pool Posts: 349	My order just verified! 15hrs that took, not bad at all. Now the real waiting begins...

28-01-09, 08:30 PM	#97
waf43 iPod 60gb Join Date: Apr 2008 Location: SKEGNESS Posts: 1,898	i verified a few days back now, and clicked order but it still just says "processing"