No Ticket Responses?

claire80 · 18-01-09, 10:25 AM

day 13 for me ........ still no reply

waf43 · 18-01-09, 10:35 AM

Day 7 for me.

Mica · 18-01-09, 11:39 AM

At what point does some action have to be taken? I've tried to be patient but its got to the point where this is simply not how a business is run, and as a result you have to wonder for the future of Giveaway?

arcticfox · 18-01-09, 11:42 AM

Quote:

Originally Posted by Mica

At what point does some action have to be taken? I've tried to be patient but its got to the point where this is simply not how a business is run, and as a result you have to wonder for the future of Giveaway?

No offense, but what action do you suggest is taken though?

Mica · 18-01-09, 12:01 PM

Have no idea, but I assumed to become a supported network you have to give up a certain amount of personal details. First step would be getting in contact and asking for an explanation I guess...

arcticfox · 18-01-09, 12:06 PM

Quote:

Originally Posted by Mica

Have no idea, but I assumed to become a supported network you have to give up a certain amount of personal details. First step would be getting in contact and asking for an explanation I guess...

I would imagine that the admins will have seen all the concerns and tried to get in contact. We don't know if any contact has taken place but hopefully we will get any news when there is any.

I know it's easy for me to say, but we just have to let them get on with it on our behalf and hope there's a happy ending.

Mica · 18-01-09, 12:15 PM

I was under the impression that nothing had been attempted so far - admin's don't have to tell us exactly whats happening but it would be nice to know for certain if something actually is happening.

Would ease the worries of a few of us and also lessen the amount of threads like this.

FurbtasticM · 18-01-09, 02:23 PM

Quote:

Originally Posted by gez18

i was calm last week about it, recieved half my custom order on sat.
but im waiting for a pair of hair straighteners which is the vital part of the order as its for a birthday pressie on tuesday.
sent support ticket after support ticket but still no reply so i hope they turn up, but im getting nervous

Any luck with this Gez?

FurbtasticM · 18-01-09, 02:51 PM

Quote:

Originally Posted by arcticfox

I would imagine that the admins will have seen all the concerns and tried to get in contact. We don't know if any contact has taken place but hopefully we will get any news when there is any.

I know it's easy for me to say, but we just have to let them get on with it on our behalf and hope there's a happy ending.

I think people have been fairly restrained to be honest. If this was any of the other networks, there would be a lynch mob gathering.

That is actually what happened the last time GA went on a serious go slow, resulting in 19 comments being deleted in a single thread because they got too personal.

I have no idea what to do from here. I have a lot at stake and the whole thing is really stressing me out, especially as people I know who are also on "processing" are beginning to get seriously frustrated.

How long are we supposed to stay patient?

joewarne · 18-01-09, 02:57 PM

Quote:

Originally Posted by FurbtasticM

I think people have been fairly restrained to be honest. If this was any of the other networks, there would be a lynch mob gathering.

That is actually what happened the last time GA went on a serious go slow, resulting in 19 comments being deleted in a single thread because they got too personal.

I have no idea what to do from here. I have a lot at stake and the whole thing is really stressing me out, especially as people I know who are also on "processing" are beginning to get seriously frustrated.

How long are we supposed to stay patient?

there is obviosly no answer for that question mate - no-one on here is going to try and answer it

all that can be done is to wait for giveaway to respond by tickets, on here or sending gifts out

as we see people telling freepay waiters - you just have to wait, theres no point continuosly making loads of threads about it

i understand its very frustrating for everyone and they must want to give giveaway a few words of acknowledgement or advice to change their treatment of customers

FurbtasticM · 18-01-09, 03:04 PM

Quote:

Originally Posted by joewarne

as we see people telling freepay waiters - you just have to wait, theres no point continuosly making loads of threads about it

The point is though, this isn't Freepay, this the UK's oldest/biggest network.

joewarne · 18-01-09, 03:13 PM

Quote:

Originally Posted by FurbtasticM

The point is though, this isn't Freepay, this the UK's oldest/biggest network.

freepay is bigger than giveaway though - i dont see the logic there

and giveaway are in the US like freepay

alot of people have started comparing them to freepay which may be right or wrong - but the standards over the past month or so have warrented it

FurbtasticM · 18-01-09, 03:23 PM

Quote:

Originally Posted by joewarne

freepay is bigger than giveaway though - i dont see the logic there

My point is, Freepay have been dreadfully slow ever since (and probably before) I joined eXceem over two years ago and haven't really had an input here. That is not the case with GA and we expect better from them.

arcticfox · 18-01-09, 05:54 PM

I think the point is that we have become so used to freepay taking so long, we have come to expect such a poor service. Also, with no representative from freepay on exceem, there isnt anyone to vent our anger at.

Giveaway have always provided a good service on exceem so when there is a delay, members understandably get worried as they aren't used to delays.

As I've said before, it's the lack of communication that is getting people worried.

Mica · 18-01-09, 06:11 PM

Quote:

Originally Posted by joewarne

all that can be done is to wait for giveaway to respond by tickets, on here or sending gifts out

Is that actually happening though?

I just thought there had been no action in terms of support tickets and shipping. Saw some offers credited last week but that means nothing in the grand scheme of things.

joewarne · 18-01-09, 06:12 PM

Quote:

Originally Posted by Mica

Is that actually happening though?

I just thought there had been no action in terms of support tickets and shipping. Saw some offers credited last week but that means nothing in the grand scheme of things.

if that was happening then there would be no reason for this thread

claire80 · 18-01-09, 07:30 PM

i see what your saying joe , but with all due respect are you actually waiting for anything from giveaway ?

its easy to tell people to be patient and i know i do it all the time esp when modding and yes i prob am a hypocrite but when you have a thousand pounds worth of referrals on a site and they dont respond to you it does become concerning and stressful , and it is hard to just sit and wait .

as fox and furb said if it was freepay i wouldnt be worrying as they have always been slow but i have never known ga this slow ever.

joewarne · 18-01-09, 07:42 PM

good point claire and with that amount of money at stake i can obviosly understand where you are coming from

slal03 · 18-01-09, 07:44 PM

they hv clearly been affected by the recession lol..jks

i wish they (tab or cherie) would respond already...i have sent 4 tickets now..only to get replies by lisa saying 'sorry for the delay, i will pass the tickets onto shipping'

who seem to be not repling anything..

FurbtasticM · 18-01-09, 08:05 PM

Quote:

Originally Posted by claire80

i see what your saying joe , but with all due respect are you actually waiting for anything from giveaway ?

You read my mind Claire

18-01-09, 11:39 AM	#23
Mica iPod 30gb Join Date: May 2006 Posts: 1,089	At what point does some action have to be taken? I've tried to be patient but its got to the point where this is simply not how a business is run, and as a result you have to wonder for the future of Giveaway? __________________ My rubbish Cheap iPhone incomplete Cheap iPad websites Free iPods

18-01-09, 12:01 PM	#25
Mica iPod 30gb Join Date: May 2006 Posts: 1,089	Have no idea, but I assumed to become a supported network you have to give up a certain amount of personal details. First step would be getting in contact and asking for an explanation I guess... __________________ My rubbish Cheap iPhone incomplete Cheap iPad websites Free iPods

18-01-09, 12:15 PM	#27
Mica iPod 30gb Join Date: May 2006 Posts: 1,089	I was under the impression that nothing had been attempted so far - admin's don't have to tell us exactly whats happening but it would be nice to know for certain if something actually is happening. Would ease the worries of a few of us and also lessen the amount of threads like this. __________________ My rubbish Cheap iPhone incomplete Cheap iPad websites Free iPods

18-01-09, 05:54 PM	#34
arcticfox blah blah blah Join Date: Nov 2005 Location: Here Posts: 17,866	I think the point is that we have become so used to freepay taking so long, we have come to expect such a poor service. Also, with no representative from freepay on exceem, there isnt anyone to vent our anger at. Giveaway have always provided a good service on exceem so when there is a delay, members understandably get worried as they aren't used to delays. As I've said before, it's the lack of communication that is getting people worried. __________________ Free Nintendo 3DS Free iPhone 4 Free PS3 Free iPad 2

18-01-09, 10:25 AM	#21
claire80 Mini Mac Join Date: Apr 2006 Location: West Midlands Posts: 11,689	day 13 for me ........ still no reply

18-01-09, 10:35 AM	#22
waf43 iPod 60gb Join Date: Apr 2008 Location: SKEGNESS Posts: 1,898	Day 7 for me.

18-01-09, 07:30 PM	#37
claire80 Mini Mac Join Date: Apr 2006 Location: West Midlands Posts: 11,689	i see what your saying joe , but with all due respect are you actually waiting for anything from giveaway ? its easy to tell people to be patient and i know i do it all the time esp when modding and yes i prob am a hypocrite but when you have a thousand pounds worth of referrals on a site and they dont respond to you it does become concerning and stressful , and it is hard to just sit and wait . as fox and furb said if it was freepay i wouldnt be worrying as they have always been slow but i have never known ga this slow ever.

18-01-09, 07:42 PM	#38
joewarne Mini Mac Join Date: Nov 2007 Location: Great Yarmouth Posts: 4,742	good point claire and with that amount of money at stake i can obviosly understand where you are coming from

18-01-09, 07:44 PM	#39
slal03 iPod Nano 1GB Join Date: Oct 2008 Posts: 96	they hv clearly been affected by the recession lol..jks i wish they (tab or cherie) would respond already...i have sent 4 tickets now..only to get replies by lisa saying 'sorry for the delay, i will pass the tickets onto shipping' who seem to be not repling anything..