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Is there any way other than email of contacting the lazy, erm, people, at Iceage?

This is a discussion on Is there any way other than email of contacting the lazy, erm, people, at Iceage? within the GiveAway Network forums, part of the Old Networks category; I'm hacked off now. I've waited long enough. Giveaway said I can contact Iceage to obtain a delivery date for ...

 
 
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Old 27-10-06, 08:24 AM   #1
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Is there any way other than email of contacting the lazy, erm, people, at Iceage?


I'm hacked off now.

I've waited long enough. Giveaway said I can contact Iceage to obtain a delivery date for my 360. After three emails I've been completely ignored by them.

They seem to have a whiff of mickey mouse about them if you ask me - isn't it about time we started harassing them a bit, Tab?

Do they even have a phone number? Probably not I imagine, as that would mean someone would actually have to do some work and speak to someone.
 
Old 27-10-06, 10:03 AM   #2
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Re: Is there any way other than email of contacting the lazy, erm, people, at Iceage?


I have also emailed them several times with no reply it seems the compny doesn't exist. I suggest tab changes companies quick because this is going to loose alot of custom. I have left a support tiket about any way to contact them other than email i will post the reply here.
 
Old 27-10-06, 10:05 AM   #3
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Re: Is there any way other than email of contacting the lazy, erm, people, at Iceage?


If iceage are being so poor would it be possible to get the xboxes via a amazon order instead?
 
Old 27-10-06, 10:05 AM   #4
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Re: Is there any way other than email of contacting the lazy, erm, people, at Iceage?


By the way here is iceages website. Not very impressive with no contact details other than an email or online form

http://www.iceagetechnology.co.uk/
 
Old 27-10-06, 10:14 AM   #5
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Re: Is there any way other than email of contacting the lazy, erm, people, at Iceage?


Hmm. Built using a template that looks like it was made in 1998.

I like how they link themselves in their links page.
 
Old 27-10-06, 10:38 AM   #6
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Re: Is there any way other than email of contacting the lazy, erm, people, at Iceage?


That website is so dated lol. I used their email form thing to contact them aswell as sending a few more emails. If they haven't replied to any emails i sent a month ago i doubt any now will be replied.

Come on Iceage whats the deal? And why has Tab chosen you to send out his xbox 360's if your this unreliable?

Just to quote their front page slogan:
Quote:
IceAge Technology Ltd offers a unique approach to our customers which is fewer clients more service, we focus on the quality of service you receive from us rather than the quantity of clients we have. Thanks to this it enables us to offer an extremely high level of one to one customer relationship to ensure you get the service and attention to detail you deserve. We feel this is a refreshing trait in the technology supplier market today & are proud how we differ from our larger comptitors & hope that you do to.
Ha what aload of crap one to one customer relationship? More like we try and contact you and you ignore us, not much one to one going on there.

Last edited by Vampyros; 27-10-06 at 10:41 AM..
 
Old 27-10-06, 11:28 AM   #7
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Re: Is there any way other than email of contacting the lazy, erm, people, at Iceage?


it is a bit crap. just tried directory enquiries and they are ex directory but they will give out thier address in essex
 
Old 27-10-06, 11:46 AM   #8
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Re: Is there any way other than email of contacting the lazy, erm, people, at Iceage?


heres thier address

25 HILL ROAD, THEYDON BOIS, EPPING, ESSEX, CM16 7LX

and if you want to see thier accounts click on this

http://www.business-inc.co.uk/cr_com...ED&submitted=1
 
Old 15-11-06, 11:23 PM   #9
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Re: Is there any way other than email of contacting the lazy, erm, people, at Iceage?


Just recieved my minimac from iceage technology, Its been repacked theres a scratch on the top, parts missing!! Whats the deal !?!! I expected a brand new minimac, not some joke like this!

This iceage seems to be a problem. Also the minimac that i recieved was core solo not the new duo one.

Tab would be intresting to see what you recommend doing in this case ?
 
Old 15-11-06, 11:32 PM   #10
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Re: Is there any way other than email of contacting the lazy, erm, people, at Iceage?


Well i'm still waiting for my Tiffany jewellery . . said it would be delivered by the 17th. Not gonna hold my breath!
 
Old 16-11-06, 12:57 AM   #11
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Re: Is there any way other than email of contacting the lazy, erm, people, at Iceage?


I hope I do not experience such problems when I finally get my 360. Tab any thought of changing to a more reliable company in the near future?
 
Old 16-11-06, 06:21 PM   #12
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Re: Is there any way other than email of contacting the lazy, erm, people, at Iceage?


Quote:
Originally Posted by rhys24 View Post
Just recieved my minimac from iceage technology, Its been repacked theres a scratch on the top, parts missing!! Whats the deal !?!! I expected a brand new minimac, not some joke like this!

This iceage seems to be a problem. Also the minimac that i recieved was core solo not the new duo one.

Tab would be intresting to see what you recommend doing in this case ?
They probably get them recondition from the apple site, hence the reason why people have recieved wrong ipod colours.
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Old 16-11-06, 09:56 PM   #13
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Angry

Re: Is there any way other than email of contacting the lazy, erm, people, at Iceage?


i have contacted them a few times, about a month ago and they have still not bothered to reply!! Whats going on here?!? Tab please, please shed some light on this situation. Chris
 
Old 17-11-06, 03:30 PM   #14
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Re: Is there any way other than email of contacting the lazy, erm, people, at Iceage?


I just sent another support ticket too asking for paypal equivalent, we'll see how that goes down . . if I even get a reply. I reckon 5 refs is worth about a oner, thats what other sites offer!
 
Old 18-11-06, 01:54 PM   #15
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Re: Is there any way other than email of contacting the lazy, erm, people, at Iceage?


Hey,

Sorry about this.... Im not sure what happened to cause this, but its easily fixable. I'll get the correct model shipped to you next week via Citylink who will also pick up the incorrect one from you. If you could get it packed up and ready to go that would be great. I'll let you know when they will be arriving once they are booked.

Sorry again.
Tab

Quote:
Originally Posted by rhys24 View Post
Just recieved my minimac from iceage technology, Its been repacked theres a scratch on the top, parts missing!! Whats the deal !?!! I expected a brand new minimac, not some joke like this!

This iceage seems to be a problem. Also the minimac that i recieved was core solo not the new duo one.

Tab would be intresting to see what you recommend doing in this case ?

Last edited by Tab; 18-11-06 at 01:57 PM..
 
Old 18-11-06, 01:55 PM   #16
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Re: Is there any way other than email of contacting the lazy, erm, people, at Iceage?


Please PM your support ticket ID.

Tab

Quote:
Originally Posted by d.viper View Post
i have contacted them a few times, about a month ago and they have still not bothered to reply!! Whats going on here?!? Tab please, please shed some light on this situation. Chris
 
Old 13-12-06, 12:45 AM   #17
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Re: Is there any way other than email of contacting the lazy, erm, people, at Iceage?


Tab, Sent you a PM, Sorry about the delay
 
Old 13-12-06, 09:56 AM   #18
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Re: Is there any way other than email of contacting the lazy, erm, people, at Iceage?


Im not sure i like how these support tickets are being looked at quickly through moaning on here, i sent a support ticket days ago and have yet to have a reply?

Last edited by nattelford; 13-12-06 at 09:59 AM..
 
Old 13-12-06, 10:13 AM   #19
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Re: Is there any way other than email of contacting the lazy, erm, people, at Iceage?


http://www.exceem.co.uk/forums/announcement.php?f=24
 
 

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