FJ Support Problems?

johnnyzoo · 31-08-10, 04:46 PM

Is FJ support not working? Only Ive been trying to send a ticket for a while but it keeps saying fill in all red lined text fields when I try and send it.

(All fields are already completed)

**the_icks** · 31-08-10, 04:48 PM

before you get flamed by everyone (pack mentality setting in as we speak!), fj know all about this and are dealing with it.

Moneymaker1 · 31-08-10, 04:48 PM

Wow, can't people use the search button -_-.
The FJ crew are attempting to patch it. There's been 2 threads made about it.

**the_icks** · 31-08-10, 05:01 PM

well maybe it should be made a sticky, its difficult to raise a support ticket when there is no support ticket system availeble, but would it hurt for Chigley or somebody to make a formal announcement in the FJ area??

Moneymaker1 · 31-08-10, 05:04 PM

Quote:

Originally Posted by the_icks

well maybe it should be made a sticky, its difficult to raise a support ticket when there is no support ticket system availeble, but would it hurt for chigley or somebody to make a formal announcement in the fj area??

+1

johnnyzoo · 31-08-10, 05:15 PM

Yeah I knew there was a topic on it somewhere but I couldnt find it otherwise I wouldnt have created a new one. Lay off of me.

Exactly the icks, it should be stickied and I wouldve have seen it because I did check.

Sorry anyways.

I hope my verification isnt affected by all of this.

the joker · 31-08-10, 05:31 PM

Quote:

Originally Posted by Moneymaker1

Wow, can't people use the search button -_-.
The FJ crew are attempting to patch it. There's been 2 threads made about it.

already 2 threads and this is the 3rd

just to notice ... is it just me or the "search tool" for eXceem isn't working?

johnnyzoo · 01-09-10, 09:41 PM

OK don't want to complain but can Alex or Richard or someone at least give us an idea as to when support will be fixed?

Riverlution · 02-09-10, 09:16 AM

Quote:

Originally Posted by johnnyzoo

I hope my verification isnt affected by all of this.

Don't worry, only the support system is down, and even that isn't completely down. Freebiejeebies are still providing an excellent service which I can vouch for since I passed verification yesterday, even if it took slightly longer than usual (I'm sure they must have just been busy).

johnnyzoo · 02-09-10, 10:11 AM

May I ask how long it took?

eonbar · 02-09-10, 11:08 AM

Aimed @ johnnyzoo

from your website

Quote:

Your website is up and running!

Website Welcome to www.freegiftsandgadgets.com has been successfully installed on server.
Please delete file "default.php" from public_html folder and upload your website by using FTP or web based File Manager.

- Your account information can be found on 000webhost.com Members Area
- If you need help, please check our forums and and FAQ List.
- Please review our Terms Of Service to see what is not allowed to upload.

/off topic post

Riverlution · 02-09-10, 12:33 PM

It took just over a week. 8 or 9 days I think, I can't remember.

And you might want to sort your website out.

Diesel · 03-09-10, 05:08 AM

Have they sorted this out yet? Don't want to make a ticket to see because i imagine they will be flooded atm..

Adr1an · 03-09-10, 07:37 AM

it's just till the backlog is cleared and quietened down

lol

Amiethest · 03-09-10, 10:11 AM

I can understand why people who don't know how good freebiejeebies are are getting concerned, I've been processing about a week I think, and that's the longest time I've ever been waiting for a gift to be ordered after verificiaton.

I suppose it doesn't really matter though as people will geth their freebies and be happy!

**the_icks** · 03-09-10, 10:40 AM

as I have said before.... now things are settling down to a more realistic pace there will be the people demanding quicker things... and complaining when this is not possible.

Us old schoolers who remember monthly verifications are not as worried (although it has been 7 days for my points verification!!)

Amiethest · 03-09-10, 11:10 AM

I know, I was with Giveaway, and that was a completly different kettle of rubbish!

Adr1an · 03-09-10, 05:45 PM

yeah the old days of monthly verification... god never again.

But with fj its never been like that so we either have weekly or fortnightly as it gets a little daunting waiting for an estimation on when things will be processed.

I still think we need some extra people on board to help move things on smoothly as things are slowing down as the database is getting much much bigger when will it be, before something breaks the camels back!

which none of us want EVER!

**the_icks** · 03-09-10, 05:46 PM

Quote:

Originally Posted by Adr1an

yeah the old days of monthly verification... god never again.

But with fj its never been like that so we either have weekly or fortnightly as it gets a little daunting waiting for an estimation on when things will be processed.

I still think we need some extra people on board to help move things on smoothly as things are slowing down as the database is getting much much bigger when will it be, before something breaks the camels back!

which none of us want EVER!

I volunteer... well not in the true voluntary sense of the word!

chigley · 03-09-10, 06:23 PM

I'm now back off holiday, and as this hasn't been sorted yet it's the top of my list.
Give me a chance to unpack - and I'll make a stickied official thread on this tonight.

Charlie

EDIT: And, re. Adrian's post, lots is in the pipeline to improve speeds in every way imaginable

31-08-10, 04:46 PM	#1
johnnyzoo iPod Nano 2GB Join Date: Mar 2010 Location: England Posts: 127	FJ Support Problems? Is FJ support not working? Only Ive been trying to send a ticket for a while but it keeps saying fill in all red lined text fields when I try and send it. (All fields are already completed)

31-08-10, 05:15 PM	#6
johnnyzoo iPod Nano 2GB Join Date: Mar 2010 Location: England Posts: 127	Yeah I knew there was a topic on it somewhere but I couldnt find it otherwise I wouldnt have created a new one. Lay off of me. Exactly the icks, it should be stickied and I wouldve have seen it because I did check. Sorry anyways. I hope my verification isnt affected by all of this. Last edited by johnnyzoo; 31-08-10 at 05:17 PM..

01-09-10, 09:41 PM	#8
johnnyzoo iPod Nano 2GB Join Date: Mar 2010 Location: England Posts: 127	OK don't want to complain but can Alex or Richard or someone at least give us an idea as to when support will be fixed? Last edited by johnnyzoo; 01-09-10 at 09:41 PM..

02-09-10, 10:11 AM	#10
johnnyzoo iPod Nano 2GB Join Date: Mar 2010 Location: England Posts: 127	May I ask how long it took? Last edited by johnnyzoo; 02-09-10 at 10:11 AM..

03-09-10, 05:08 AM	#13
Diesel iPod 60gb Join Date: Sep 2008 Posts: 1,586	Have they sorted this out yet? Don't want to make a ticket to see because i imagine they will be flooded atm.. __________________

31-08-10, 04:48 PM	#2
the_icks Mr Baldy Chicken Join Date: Mar 2006 Posts: 13,996	before you get flamed by everyone (pack mentality setting in as we speak!), fj know all about this and are dealing with it.

31-08-10, 04:48 PM	#3
Moneymaker1 iPod 20gb Join Date: Jul 2009 Posts: 430	Wow, can't people use the search button -_-. The FJ crew are attempting to patch it. There's been 2 threads made about it.

31-08-10, 05:01 PM	#4
the_icks Mr Baldy Chicken Join Date: Mar 2006 Posts: 13,996	well maybe it should be made a sticky, its difficult to raise a support ticket when there is no support ticket system availeble, but would it hurt for Chigley or somebody to make a formal announcement in the FJ area??

02-09-10, 12:33 PM	#12
Riverlution iPod Nano 4GB Join Date: Feb 2010 Location: Nottingham Posts: 394	It took just over a week. 8 or 9 days I think, I can't remember. And you might want to sort your website out.

03-09-10, 07:37 AM	#14
Adr1an iPod 30gb Join Date: Mar 2008 Location: Newcastle Posts: 1,348	it's just till the backlog is cleared and quietened down lol __________________ Free iPad \| Free iPad 2 \| Fj Sigs Last edited by Adr1an; 03-09-10 at 07:38 AM..

03-09-10, 10:11 AM	#15
Amiethest is meant to be revising Join Date: Dec 2008 Location: Nottinghamshire Posts: 6,323	I can understand why people who don't know how good freebiejeebies are are getting concerned, I've been processing about a week I think, and that's the longest time I've ever been waiting for a gift to be ordered after verificiaton. I suppose it doesn't really matter though as people will geth their freebies and be happy! __________________ Free iPad \| Free Xbox 360 \|Free 3DS Want to know how to get greens (referrals) for FreebieJeebies? I'll tell you how..... Work hard, like the rest of us! Feel free to ask questions!

03-09-10, 10:40 AM	#16
the_icks Mr Baldy Chicken Join Date: Mar 2006 Posts: 13,996	as I have said before.... now things are settling down to a more realistic pace there will be the people demanding quicker things... and complaining when this is not possible. Us old schoolers who remember monthly verifications are not as worried (although it has been 7 days for my points verification!!)

03-09-10, 11:10 AM	#17
Amiethest is meant to be revising Join Date: Dec 2008 Location: Nottinghamshire Posts: 6,323	I know, I was with Giveaway, and that was a completly different kettle of rubbish! __________________ Free iPad \| Free Xbox 360 \|Free 3DS Want to know how to get greens (referrals) for FreebieJeebies? I'll tell you how..... Work hard, like the rest of us! Feel free to ask questions!

03-09-10, 05:45 PM	#18
Adr1an iPod 30gb Join Date: Mar 2008 Location: Newcastle Posts: 1,348	yeah the old days of monthly verification... god never again. But with fj its never been like that so we either have weekly or fortnightly as it gets a little daunting waiting for an estimation on when things will be processed. I still think we need some extra people on board to help move things on smoothly as things are slowing down as the database is getting much much bigger when will it be, before something breaks the camels back! which none of us want EVER! __________________ Free iPad \| Free iPad 2 \| Fj Sigs

03-09-10, 06:23 PM	#20
chigley Mini Mac Join Date: Sep 2006 Location: Bolton/London (home/uni.) Posts: 8,415	I'm now back off holiday, and as this hasn't been sorted yet it's the top of my list. Give me a chance to unpack - and I'll make a stickied official thread on this tonight. Charlie EDIT: And, re. Adrian's post, lots is in the pipeline to improve speeds in every way imaginable Last edited by chigley; 03-09-10 at 06:26 PM..