Getting a response from Freepay

[Parkdude]

Hi,

I have had a lot of contact with Freepay recently, and I have found that if you open a new request everytime you want to communicate with them, it seems to get answered a lot quicker.

I know this goes against the idea that you will be put to the end of the queue if you open a new request - but it seemed to work for me.

Sometimes when updating a request I could wait a month with no response, but when I opened a new request and quoted the ref number from the original one, it seems to get answered a lot quicker.

Just thought I'd pass that on

[arcticfox]

I don't know how other people feel but I don't want replies to my tickets, I want them to send people their gifts

[FurbtasticM]

Looks like the last time Freepay sent out a batch of stuff was the end of February. Hopefully the next will be before the end of March.

[chigley]

I think pretty's right though. I'm not sure how their support system works, but I've never had a 2nd reply to a ticket, ever.

[Wazz]

I sent a support ticket they replied in 3 days then answered back took another 3 days to reply and i replied again on the 19th so lets see if they reply tomorrow

[Sephora]

well I just don't get replies either way

[Wazz]

check your email it should tell you have opened a ticket

[cd02]

Originally Posted by Wazz

check your email it should tell you have opened a ticket

not always true..

[Sephora]

question for giftcards account- ticket was sent: 02/14/2008, 01:56 PM

question for ipods account- ticket was sent 03/11/2008, 05:31 PM - I'd sent the same ticket previously in february but they closed it with no replies...