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freepay not sending gifts

This is a discussion on freepay not sending gifts within the General Freebie Chat forums, part of the Freebie Chat category; my esd is tommorrow i wont get my hopes up looking at this thread lol...

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Old 25-03-08, 07:53 AM   #21
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Re: freepay not sending gifts


my esd is tommorrow i wont get my hopes up looking at this thread lol
 
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Old 25-03-08, 09:44 AM   #22
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Re: freepay not sending gifts


It's been over 3months since my iPhone on gifts.fp got verified. Still says 'order received, estimated ship date: 2/27/08'
 
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Old 25-03-08, 09:51 AM   #23
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Re: freepay not sending gifts


Quote:
Originally Posted by duhprest View Post
It's been over 3months since my iPhone on gifts.fp got verified. Still says 'order received, estimated ship date: 2/27/08'
have they said they will send you vouchers for the iphone - they sent me a mail saying they would be sending the vouchers but still waiting lol
 
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Old 25-03-08, 11:56 AM   #24
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Re: freepay not sending gifts


I have gifts on verification at the moment, been like that for a week now and a friend has had hers on verification for over a month so something not right with Freepay at the moment.
 
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Old 25-03-08, 01:18 PM   #25
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Re: freepay not sending gifts


I'm still waiting too..... it's just so frustrating
 
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Old 27-03-08, 11:39 AM   #26
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Re: freepay not sending gifts


I've vouchers and Istuff now over 3 weeks each for their ESD.

Did actually get a reply however it would appear they are sending out 'auto' emails as the email received made no sense to my question - where is my item lol!

This has happened to others too who have queried delivery and got emails back regarding why referals haven't gone green!!!
 
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Old 27-03-08, 03:38 PM   #27
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Re: freepay not sending gifts


i got a reply to my support ticket

Team · 03/24/2008, 03:50 PM
Thank you for contacting FreePay Customer Service.

We apologize for this delay.

Our Fulfillment Department has received your order. Once an order has been placed, it is added to a queue on a first come first served basis. We currently do not carry excess inventory in our fulfillment center therefore your product is not ordered from the manufacturer until it has been placed. Furthermore, orders are bundled together and ordered in bulk typically on a monthly basis. Therefore we are unable to provide a specific timeframe. These steps are necessary in order for us to continue to provide free products to our customers. We recognize this may further delay receipt of your product but want to assure you of our commitment to honor all legitimate orders. We apologize that further inquiries into this matter can not be processed; as there is no additional information available until your order status has changed from "pending", "processing", or "in progress" to "shipped".

Sincerely,

The FreePay
Customer Service Team


The only genuine part is "we are sorry for the delay"

theyve f***ed up somewere, me thinks
 
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Old 27-03-08, 03:44 PM   #28
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Re: freepay not sending gifts


your like the 5th person i've seen post this response from freepay
 
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Old 27-03-08, 05:10 PM   #29
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Re: freepay not sending gifts


been there, had that one

i think we should run a competition, who can collect all of the available freepay support ticket responses.

winner gets their gift? lol
 
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Old 27-03-08, 08:24 PM   #30
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Re: freepay not sending gifts


Generally how long are people having to wait? If you have to wait 30 days before verification how longs does it take from signing up to getting gift if you have all the referrals in the 30 days? (Does this make sense?)
 
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