Lovefilm

[Benizjamin]

On LoveFilm to cancel do you always need to phone them?

Thanks

[qasim]

yep u need to phone them

[Benizjamin]

ok thanks

what do they actually say?

lol

Thanks again

[qasim]

they ask you why you want to cancel and they also try to get you to stay as a customer

[arcticfox]

Firstly, I hope that if you are cancelling your Lovefilm account it's not during your trial period, as talking about it on exceem is a no no.

I saw in a thread that someone said trying to cancel online before a certain time meant you had to ring a number but after that time you could do it manually. Do a search and see if you can find the thread.

[Benizjamin]

Can i cancel my account while i still have some games? or do i need to send them back before i cancel?

Thanks again

[adammcg]

"Upon cancellation, you will be given seven (7) days to return any outstanding DVDs. Failure to return such DVDs within these 7 days will result in one credit being deducted from your account for every 5 days for every disc that remains outstanding." - Lovefilm's Terms and Conditions

[Benizjamin]

ok thanks

[Praj07]

lol it would be best if you sent them any dvd's you still have before cancelling

[Kaiowas]

if you wait til after 11pm you can cancel online by means of a few clicks

[Benizjamin]

so you have to wait until after 11pm and you can cancel your account?

is that true lol?

[jazzy639]

As Kaiowas stated, after 11pm, they dont ask you to phone them to cancel

[Benizjamin]

lol... i just thought it was a bit wierd...

anyway thanks