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This is a discussion on How do you contact Customer Service's within the Freepay Network forums, part of the Old Networks category; i know im soposed to know these things arnt i but i dont....I put my hands up i havn't got ...
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17-04-06, 10:02 PM
| #1 |
| Administrator  Join Date: Mar 2005 Location: cheshire
Posts: 2,328
  | How do you contact Customer Service'si know im soposed to know these things arnt i but i dont....I put my hands up i havn't got a clue how do i contact freepay via my acount? |
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17-04-06, 10:14 PM
| #2 |
| Mini Mac  Join Date: Dec 2005 Location: Northern Ireland
Posts: 7,543
| Re: How do you contact Customer Service'sdont you have to send a fax now, isnt that the only way, to do that jus go thru account and then clik on all the links which apply to ur case
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17-04-06, 10:17 PM
| #3 |
| iPod 30gb  Join Date: Jul 2005 Location: Lincoln
Posts: 1,391
 | Re: How do you contact Customer Service'syou open a ticket and ask your question, get an automated response and you reply with your question again you get another automated response and reply with your question again this time it should be seen by a human, they will copy and paste a section of the terms and conditions as the reply and then close the ticket. if you haven't lost the will to live by this point, then you try again. |
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17-04-06, 10:22 PM
| #4 |
| Mini Mac Join Date: Dec 2005 Location: Northern Ireland
Posts: 7,543
| Re: How do you contact Customer Service'slol - but is it even possible to open a ticket any more?
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17-04-06, 11:33 PM
| #5 |
| iPod 20gb Join Date: Jan 2006
Posts: 627
| Re: How do you contact Customer Service'snope :\ fax only i believe |
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17-04-06, 11:37 PM
| #6 |
| Super Panda  Join Date: Aug 2005
Posts: 3,503
| Re: How do you contact Customer Service'sYou can still submit a ticket, but I've just taken a look and it seems for some things they want a fax instead. For example, if you think you've been put on hold for no good reason, it directs you to a support ticket. Go through their help system and try different options! |
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17-04-06, 11:40 PM
| #7 |
| Mini Mac Join Date: Dec 2005 Location: Northern Ireland
Posts: 7,543
| Re: How do you contact Customer Service'sahh so the support is still there for some tings
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18-04-06, 11:36 AM
| #8 |
| iPod 20gb  Join Date: Mar 2006 Location: Surbiton (West London)
Posts: 650
| Re: How do you contact Customer Service'sYep - all the "why have I not gone green" questions point you to a fax machine. Keep clicking your way through the Help/FAQ section until you find one that lets you put in a support ticket.... its somewhere under "how do I make a waldorf salad"... which is about 5 pages deep under the "i forgot how to spell my name"... its like they picked up their customer service skills from a local council! I though american companies were good at this! at the risk of moving into a rant.... freepay are the first freebie company I signed up to and the ones I have put 100% effort into - I wish I had gone somewhere else  |
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| contact, customer, services |
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