Freepay sucks!

[antriver]

My experience with freepay has been terrible. For a start I hate the idea of the time limit rushing me into getting referals. Their customer service is the worst I have ever encountered. I've been working on xbox360s.freepay.com, I completed the music and film offer on 2nd March. Still havent recieved credit. I sent them 4 support tickets and got their standard automated response to each of them 'we will contact the offer provier and credit you within 30 days'. Its obvious they don't even read the support tickets because in the latest one I even said don't give em that same automated response and I got the exact same thing back.
I told them my account number on music and film, even sent them a picture of the dvd i recieved from music and film, what more do they need?

I had to resort to profanities to get an actual human response from them!

I'm definetly sticking to my prefered network - Giveaway Network, in future, good offers and none of this '90 days' business.

[/rant]

[rogerdodger]

i have to agree with you there, the idea of time limits and making you fax them etc.
are they looking to get out of the industry, working towards a final deadline?!

[spikedpeak]

ahhhh - is this always the case with them? I have been putting all my efforts and co-ercing my nearest and dearest into freepay offers. Of 8 that have completed and recieved DVDs from screenselect only one has gone green!

But I cant put in support tickets for those greens - it ws tough enough convincing people to do the offer, let alone put in tickets to get the greens!

[Jon]

When was the last gift that someone recieved from freepay in the uk recieved?

and who was the most recent person to "go green"?

[SwedishTom]

I had two users "go green" for me yesterday.. it took 13 days for something freepay said should be credited within 3-5 days!!

Cheers
Tom

[Trevor Edwards]

RI769931155GB thats my tracking number for the freepay letters sent to them via www.royalmail.com
feel free to keep a eye on the status

sent to a po box number on the 18/03/06 they recomend that you do this

but how do they sign for something thats going to a po box number?

they still havnt signed for it and i fear that it will be returned to sender
so im going to send a normal 62p un recorded letter with another 2 copys of the letter.

i too think there going to close the uk side
they struggle to get advertising backing
its shown by how they have the dvd offer twice with diffrent banners for channel

[antriver]

Originally Posted by Trevor Edwards

RI769931155GB thats my tracking number for the freepay letters sent to them via www.royalmail.com
feel free to keep a eye on the status

sent to a po box number on the 18/03/06 they recomend that you do this

but how do they sign for something thats going to a po box number?

You sign for recorded letters when you pick them up from the PO box.

[yomyom]

they are shocking - i have faxed them my info about a non green - they said they didnt receive it, but I work for a communications company and I was emailed confirmation back saying it had arrived successfully. It was all sent via the internet - so they plain lied. They then told me to email the info across - so what was the point of making me fax it!? Which I have done and nothing since - Do yout hink I should do another offer? out of principle I really dont want to. They started off great but to be honest they are just plain crap now.

[helpmeout]

do not quit, keep pestering! minimum of 1 support ticket per day.

[antriver]

Originally Posted by yomyom

they are shocking - i have faxed them my info about a non green - they said they didnt receive it, but I work for a communications company and I was emailed confirmation back saying it had arrived successfully. It was all sent via the internet - so they plain lied. They then told me to email the info across - so what was the point of making me fax it!? Which I have done and nothing since - Do yout hink I should do another offer? out of principle I really dont want to. They started off great but to be honest they are just plain crap now.

yes, i also sent them the info by fax and that did absolutely nothing

these people are useless!

[sam51289]

It's amazing to think that a few months ago Freepay were one of the best, and everyone was crying out for sites to be opened to the Uk. Now look at them, there the scum of the freebie world. It wouldn't suprise me if they close shop in a months time.

[rockykabir]

I don't think that they will shut up shop yet (well I hope not)....but I think their aim is to definitely slow things down. If you think about it, their customer base is exponentially expanding.....to continously check up on uncredited offers, approving and the like is becoming difficult - especially with their relatively small workforce.

As a company, you have to regard these issues and try your best to streamline everything to make it better for your employees and your customers - employing more people isn't always the most economical of solutions. Naturally when your company becomes so big in this particular field of business, you'll have to look at ways in curbing the rapid growth...

[Usualwill]

I suppose if they did shut the site, they would give those people who are already registered their 90 days to complete the requirements, or would they just shut up shop?

If they just shut down the site that would be a real kicker to those that have nearly completed their offer. I've got 8 yellows who have definately completed their offer and waiting to go green and am just looking for 2 more referrals so I'd be mightly p***ed if they shut it down.

Personally I think they would have to give everyone the 90 days to complete their requirements - US law protects the consumer quite well (look at some of the hairbrain compensation cases that go to court!) and as long as they remain solvent I think they would have to keep to their end of the deal! I hope

[jtreach]

Does anybody know how long it will take to recieve an ipod once you have completed eveything? I have one green left and someone signed up for me yesterday. I paid em £10 so they better go green.

[Trevor Edwards]

EDITED:

i dont think the md of freepay will want his email address to be know
and it might get exceem in trouble.

so ive removed the info.
Not one of my better ideas

[SwedishTom]

He might be a bit suprised getting a couple of hundred emails telling him how much we disslike his sites now!!

Cheers
Tom

[antriver]

Originally Posted by SwedishTom

He might be a bit suprised getting a couple of hundred emails telling him how much we disslike his sites now!!

Cheers
Tom

probably the only way to get the message through to these people though

[woomister]

i scammed freepay and got my ipod

when they realised i did it had already been sent to vendor

account was put on hold the day before i got the ipod


yes boyyyyyyyyyyyy

[Jon]

Originally Posted by woomister

i scammed freepay and got my ipod

???

[iholmes297]

Originally Posted by Jon

When was the last gift that someone recieved from freepay in the uk recieved?

and who was the most recent person to "go green"?

I got my ipod today in the post, my account was approved about a month ago, i thought it would be quicker than that.