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This is a discussion on Another E-mail Answered! within the Freepay Network forums, part of the Old Networks category; Think I need to sit down before I fall down here! I've received another answer from Freepay to one of ...
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19-02-09, 12:48 AM
| #1 |
| iPod 20gb Join Date: Jan 2008
Posts: 740
 | Another E-mail Answered!Think I need to sit down before I fall down here! I've received another answer from Freepay to one of my questions. This comes hot on the heels of them changing my order to vouchers when asked the other week (and paying me within the hour). This time I asked if they could delete or extend one of my accounts that had expired months and months ago. To my surprise they said yes, and I now have until the end of June to finish it now. I know that they do extend accounts, but this long after expiration.............  |
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19-02-09, 05:51 PM
| #2 |
| iPod Nano 2GB  Join Date: Nov 2006
Posts: 131
 | Good to see that Freepay are finally following some rules of ethics. Ie. To not ignore someone. |
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19-02-09, 09:18 PM
| #3 |
| iPod Nano 1GB  Join Date: Dec 2008
Posts: 92
| Did you email them or support ticket ? |
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19-02-09, 11:08 PM
| #4 | |
| iPod 20gb Join Date: Jan 2008
Posts: 740
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21-02-09, 12:29 PM
| #5 |
| iPod Shuffle Join Date: Aug 2008
Posts: 22
| on help.freepay.com? |
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21-02-09, 03:09 PM
| #6 |
| Mini Mac  Join Date: Jan 2009
Posts: 4,364
 | Would any of you be kind enough to raise a support ticket on Freepay for me? Here's my problem... http://www.exceem.co.uk/forums/loung...s-freepay.html
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21-02-09, 03:12 PM
| #7 |
| Mini Mac  Join Date: Jun 2008 Location: St Helens
Posts: 4,220
 | I have sent 10 tickets from the support pages over the last 3 months and when I sent the last one earlier this week they responded within an hour and sorted out my issue. Seems like they may be getting their act together again. Nothing for 3 months then a reply within 1 hour and an extension of 5 months to complete my account. Can't complain too much
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