08-08-08, 07:04 PM
| #1 |
| iPod Nano 1GB  Join Date: Nov 2006
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  | Freepay Ignoring Support TicketsIt's very annoying. But I feel cheated seeing that my deadline is tomorrow and I've requested a extension about 3 weeks ago. During that time, I've sent 3 more support tickets and no reply! I'm being completely ignored. What do you think I should do? Finding their phone number seems like the only option. The one on the BBB site doesn't accept incoming calls =/ |
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08-08-08, 07:28 PM
| #2 |
| iPod Nano 2GB  Join Date: Dec 2007
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| Re: Freepay Ignoring Support Ticketsi kept making a new one each day when they ignored me and they never replied, only replied to one i asked for amazons instead of the gift, but now i am like 4 months over estimate date and they still not sent one of my gifts, and other accounts im still waiting for approval which has been like 4 months now, maybe ring them like that adam howard dude said in here
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08-08-08, 07:48 PM
| #3 |
| Ultima Pwnage  Join Date: Mar 2007 Location: Cambridge
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| Re: Freepay Ignoring Support Ticketslee, what is your status? Are you 'Order Recieved', 'Sent To vendor' or 'Shipped'?
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09-08-08, 09:04 PM
| #4 |
| iPod Nano 1GB Join Date: Nov 2006
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| Re: Freepay Ignoring Support TicketsI agree with lee here. Any idea where to get the number from coz this is just not right. |
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10-08-08, 12:20 AM
| #5 |
| iPod Nano 2GB Join Date: Dec 2007
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| Re: Freepay Ignoring Support Tickets2 im waiting approval for 4 months now, and one im on sent to vendor
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10-08-08, 10:59 PM
| #6 |
| iPod Nano 1GB Join Date: Nov 2006
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| Re: Freepay Ignoring Support TicketsThe problem with mine is that I used to get a green or 2 a week, but as soon as those surveys started, I didn't get a single green in about 6 weeks. I mentioned that it was totally unethical to not let the users know there was a survey and thus I was losing referrals because of this. As soon as I mentioned this, they stopped replying. Now, just yesterday, my deadline came and it angered me when it said, 'You can still get a product! You may begin a new account today..." and no comment had been made. I made it very clear to freepay that I will have to get the BBB involved. A lot of people have threatened them with this, but I'm ready to really get stuck in and go all the way - especially when I had 8 out of 12 greens. |
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12-08-08, 12:49 PM
| #7 | |
| iPod Shuffle Join Date: Aug 2008
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| Re: Freepay Ignoring Support TicketsQuote:
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14-08-08, 09:46 PM
| #8 |
| iPod Nano 1GB Join Date: Nov 2006
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| Re: Freepay Ignoring Support TicketsYep. |
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14-08-08, 10:52 PM
| #9 |
| iPod Nano 1GB Join Date: Mar 2008
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| Re: Freepay Ignoring Support TicketsDuhprest, sorry man, but getting involved with the BBB does nothing. I've already involved them, and the outcome has been nothing. Just messages like "We were not able to contact freepay" and its pretty much pointless. |
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15-08-08, 12:03 AM
| #10 | |
| iPod Shuffle Join Date: Aug 2008
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| Re: Freepay Ignoring Support TicketsQuote:
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15-08-08, 08:54 AM
| #11 |
| On my way to insanity!  Join Date: Apr 2007 Location: Bonnie Scotland!
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 | Re: Freepay Ignoring Support Ticketsi've sent several support tickets for my vouchers, none have been replied to. flipping freepay.
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16-08-08, 06:13 PM
| #12 |
| Shark_of_Mirkwood  Join Date: Dec 2007 Location: Harrow, London
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| Re: Freepay Ignoring Support TicketsI sent a support ticket a couple of weeks ago asking for an extension on Flatscreens but still don't have a reply :@ A few months ago I had been waiting for about 10 weeks for my laptop to get shipped on laptops, and right when I was halfway through filing a complaint with the BBB, my laptop got shipped! :O It was pretty funny lol
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16-08-08, 10:07 PM
| #13 |
| iPod Nano 4GB Join Date: May 2008
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 | Re: Freepay Ignoring Support TicketsSent 3 support tickets over a week ago, not one reply
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16-08-08, 10:17 PM
| #14 |
| iLoveFreeGadgets.co.uk!  Join Date: Apr 2008
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| Re: Freepay Ignoring Support TicketsI've sent 2 tickets, one lat week and one yesterday and have had no response. Now i'm going to start bugging them with polite tickets everyday, if they still choose to ignore them they'll become less polite and i'll explode at them.
__________________ Spoiler    Value of gifts received so far: £1118 Since April 2008! |
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16-08-08, 10:48 PM
| #15 |
| On my way to insanity! Join Date: Apr 2007 Location: Bonnie Scotland!
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| Re: Freepay Ignoring Support Ticketswhen was the most recent response someone got?
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16-08-08, 10:55 PM
| #16 |
| iLoveFreeGadgets.co.uk! Join Date: Apr 2008
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| Re: Freepay Ignoring Support Ticketslast response was my voucher request response for my ipods account like 2 months ago.
__________________ Spoiler Value of gifts received so far: £1118 Since April 2008! |
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16-08-08, 11:43 PM
| #17 | |
| iPod Nano 1GB  Join Date: Jun 2007
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| Re: Freepay Ignoring Support TicketsQuote:
it wasn't a really hard ticket to answer though, it was just to request for amazon vouchers
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17-08-08, 12:39 AM
| #18 |
| iPod Nano 1GB Join Date: Mar 2008
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| Re: Freepay Ignoring Support Ticketslast time i received a response was July 3rd. |
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17-08-08, 01:10 AM
| #19 |
| iPod Nano 2GB  Join Date: Jul 2008
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| Re: Freepay Ignoring Support Ticketsmy advice? trading standards. sounds to me like a lot of people are getting boned, here, and there's no outside influences or such - Freepay are just doing it on purpose. comparable to a website who accepts your money but doesn't ship your game (incidentally, I've just had to deal with one of those). therefore, give them the ultimatum - they can get their act in order, bow out of the freebie scene if they're not willing to do that, or you'll take measures to have your rights as a customer enforced whether they like it or not. because, you are a customer, you do have rights, and Freepay don't seem to be honoring them. I'm now becoming very glad I went with FreebieJeebies, Freepay were my initial choice. granted I've had no luck anyway, but being unlucky is better than being unlucky and shafted. 
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17-08-08, 11:31 AM
| #20 |
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| Re: Freepay Ignoring Support TicketsVery nicely put Gulandril. But BBB have not responded to my problem. People are saying that BBB gave them the freepay number after they contacted the BBB. So I'm not getting anywhere with them so far  ... I really wanna take action but I don't know who to turn to.My PS3's deadline has gone and this is really ticking me off! |
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