Freepay Ignoring Support Tickets

[duhprest]

It's very annoying. But I feel cheated seeing that my deadline is tomorrow and I've requested a extension about 3 weeks ago. During that time, I've sent 3 more support tickets and no reply! I'm being completely ignored. What do you think I should do?

Finding their phone number seems like the only option. The one on the BBB site doesn't accept incoming calls =/

[leew031]

i kept making a new one each day when they ignored me and they never replied, only replied to one i asked for amazons instead of the gift, but now i am like 4 months over estimate date and they still not sent one of my gifts, and other accounts im still waiting for approval which has been like 4 months now, maybe ring them like that adam howard dude said in here

[delude]

lee, what is your status? Are you 'Order Recieved', 'Sent To vendor' or 'Shipped'?

[duhprest]

I agree with lee here. Any idea where to get the number from coz this is just not right.

[leew031]

2 im waiting approval for 4 months now, and one im on sent to vendor

[duhprest]

The problem with mine is that I used to get a green or 2 a week, but as soon as those surveys started, I didn't get a single green in about 6 weeks. I mentioned that it was totally unethical to not let the users know there was a survey and thus I was losing referrals because of this.

As soon as I mentioned this, they stopped replying. Now, just yesterday, my deadline came and it angered me when it said, 'You can still get a product! You may begin a new account today..." and no comment had been made. I made it very clear to freepay that I will have to get the BBB involved. A lot of people have threatened them with this, but I'm ready to really get stuck in and go all the way - especially when I had 8 out of 12 greens.

[Sketch]

Originally Posted by delude

lee, what is your status? Are you 'Order Recieved', 'Sent To vendor' or 'Shipped'?

I'm shipped. Does it mean I'll recieve it soon?

[duhprest]

Yep.

[MrChocolate]

Duhprest, sorry man, but getting involved with the BBB does nothing. I've already involved them, and the outcome has been nothing. Just messages like "We were not able to contact freepay" and its pretty much pointless.

[Sketch]

Originally Posted by duhprest

Yep.

Well seeing as they shipped it at the 30th of July and I STILL haven't recieved it, I doubt it.

[xbox360guy]

i've sent several support tickets for my vouchers, none have been replied to. flipping freepay.

[connorbob21]

I sent a support ticket a couple of weeks ago asking for an extension on Flatscreens but still don't have a reply :@

A few months ago I had been waiting for about 10 weeks for my laptop to get shipped on laptops, and right when I was halfway through filing a complaint with the BBB, my laptop got shipped! :O
It was pretty funny lol

[emid123]

Sent 3 support tickets over a week ago, not one reply

[az87aris]

I've sent 2 tickets, one lat week and one yesterday and have had no response. Now i'm going to start bugging them with polite tickets everyday, if they still choose to ignore them they'll become less polite and i'll explode at them.

[xbox360guy]

when was the most recent response someone got?

[az87aris]

last response was my voucher request response for my ipods account like 2 months ago.

[gibbles]

Originally Posted by xbox360guy

when was the most recent response someone got?

i had a support ticket answered on friday (8th aug)

it wasn't a really hard ticket to answer though, it was just to request for amazon vouchers

[MrChocolate]

last time i received a response was July 3rd.

[Gulandril]

my advice? trading standards.

sounds to me like a lot of people are getting boned, here, and there's no outside influences or such - Freepay are just doing it on purpose. comparable to a website who accepts your money but doesn't ship your game (incidentally, I've just had to deal with one of those). therefore, give them the ultimatum - they can get their act in order, bow out of the freebie scene if they're not willing to do that, or you'll take measures to have your rights as a customer enforced whether they like it or not.

because, you are a customer, you do have rights, and Freepay don't seem to be honoring them.

I'm now becoming very glad I went with FreebieJeebies, Freepay were my initial choice. granted I've had no luck anyway, but being unlucky is better than being unlucky and shafted.

[duhprest]

Very nicely put Gulandril. But BBB have not responded to my problem. People are saying that BBB gave them the freepay number after they contacted the BBB. So I'm not getting anywhere with them so far ... I really wanna take action but I don't know who to turn to.

My PS3's deadline has gone and this is really ticking me off!