So Freepay Support Team

[MrChocolate]

I've seen a lot of posts about phone numbers and whatnot, and Im not trying to be rude, honestly, but I wondered, if it's a company why would their phone number be bad to post? Every company provides a phone number. They're a company. They have customers. Customers are meant to call them. And once again, im honestly not trying to be rude, but what does it matter if freepay has 1000 people calling them? They're a business and are supposed to deal with customers, and listen to them, and hear them out. I'm sorry, maybe im just mad that ive been waiting months for my item but, I would really like answers to some of my questions. Sorry if i sound mad...im sure many of you are as well, if you havent received your gift.

[az87aris]

I'm not being funny but could this not have gone in the other thread, rather than creating another one on the same subject?

[MrChocolate]

Nope. Both of the threads im referring to are closed.

[-null-]

Originally Posted by MrChocolate

hmm..crap...your right. I thought the other thread was closed.

They are closed. At least the 2 I'm aware of, the 2 before this thread are.

[Gulandril]

they might not have an actual business premises. many online companies have their employees working from home. it's one of the main advantages of running a dot com.

in that scenario the only numbers they'd have to give out would be their personal numbers. i think you can all see why that wouldn't be a good idea and would be unreasonable to ask for.

of course, i'm merely speculating since i don't know about freepay's background, but it is a definite possibility that we shouldn't so easily discard.

[MrChocolate]

hmmm yeah, I thought about that. And that very well could be possible that they work from their homes. So calling them at their house would definitely be a bad idea. But, there is a Gratis Internet phone number, and im guessing it goes to headquarters or something like that? I dont know...I just really doubt that direct Gratis workers themselves would be working out of their houses. You think since Gratis is so big it'd at least have a building. And I feel like any time i say the words phone number, my post will be deleted...but then again it shouldnt, because im definitely not giving out or posting any numbers.

[corky20]

Most of the network owners on here work from home... I think!

Don't know if Freepay are any different. No other networks have a phone number and tbh if I owned a network I would be no different.

If Freepay did/do have a customer help line would not like to be the Freepay employee taking the phone calls!

Can understand your frustration but your best submitting a support ticket and just being patient like everyone else has to do unfortunately. Hope you get it sorted soon!

[MrChocolate]

haha yeah. You're probably right. It's just that they used to reply to every one of my support tickets within 2 days, without fail. Ever since July 1st, that ended. I haven't gotten a response since then. So I'll submit another ticket and wait two weeks. But if no response by then, I'm going to call them up

[corky20]

Originally Posted by MrChocolate

haha yeah. You're probably right. It's just that they used to reply to every one of my support tickets within 2 days, without fail. Ever since July 1st, that ended. I haven't gotten a response since then. So I'll submit another ticket and wait two weeks. But if no response by then, I'm going to call them up

They can be very slow with support tickets and have heard of support tickets being missed by the support team! So keep at them with the support tickets and hope you get a response. Just out of interest what gift are you waiting on?

[MrChocolate]

Aaah. Thanks for telling me that! Ill be sure to send a lot of support tickets incase they lose some. And my gift is the Macbook. So you can see why I'm so eager especially since I want a laptop for college but cant afford one.

[corky20]

Cool, would love to be waiting on a Macbook. Hope you get it sorted soon!

[delude]

Originally Posted by MrChocolate

Aaah. Thanks for telling me that! Ill be sure to send a lot of support tickets incase they lose some. And my gift is the Macbook. So you can see why I'm so eager especially since I want a laptop for college but cant afford one.

I know EXACTLY how you feel! However, let me give you a tip. Ask for Amazon vouchers instead of the Macbook (this is what I am waiting for) because within the next few months they should be updated with the Montevina Intel chip and also a new aluminium case design (the price should also drop a bit). If you didn't want to wait (latest update time will probably be september when school etc starts again) then you could buy the current Macbook from amazon.co.uk for £669, giving you £31 to spend on something else (the Amazon vouchers equivilant for Macbooks have always been £700).

Check Mac Rumors: Apple Mac Rumors and News You Care About for more information on updates.

[grabrail]

Giving loads of grief to Freepay and sending thousands of support tickets in probably wont get you anywhere. All you will do is alienate yourself ffrom them further and have less chance of being responded to. Also being negative and aggressive towards them and they will ignore you.

Try to think like a proffesional and be polite and curteous, you will get your gift in the end.

And like Jon has said before, if they wanting to offer phone support, they would publish a support phone number

[MrChocolate]

I assume you're not saying this to me, but in general? Because I have been very polite in everything I have ever written them, and total I have only sent 30 support tickets since ive joined. I always thank them for their time and tell them that I understand the situation, and they have even complemented me in a response on how I was more polite than 90% of the other tickets, and they thanked me for it.
And P.S., Gratis Internet did previously publish a phone number. Whether it's still available now, I do not know.

[the_saint]

If they had a number then everyone would call them. In order to handle the number of calls they would probably need at least one (if not more) dedicated member of staff, a dedicated phone line (assuming the current one isn't), equipment - this would all cost money and raise the number of refs required.

You would also just get people ringing that and not doing support tickets, so you would find the line constantly engaged and people would start moaning about that on here instead!

[Flashheart]

have freepay never come on this site and explained the situation? im constantly reading people going on about their terrible service, and you'd think that if they had read all that they would try an offer an explanation.

[jakethepeg]

I think the long lost member "gratisaaron" who joined ages ago and had a post count of about 14 was a freepay representative... I don't think he will be online ever again though

Correct me if I'm wrong - just what I thought...

[MrChocolate]

Thanks guys for all of your reasonable answers. I do appreciate them. I just really wish freepay was a little more professional in how they do business.

[MrChocolate]

Yes there was a freepay representative, as Jake said, but he was bombarded with emails and pm's and questions, so we wont see him return. And the only explanation they offer is "we are backlogged. Sorry for the delay". And thats always the explanation. But truly, it is a low priority site, and it is so slow because they must first receive verification from advertisers, then they must receive funds to purchase your gift. And to save them money, they wait as long as possible for orders to build up to send out a mass order, greatly saving on processing. It's sort of like a "Eh...I'll get around to it" environment. But once you mail/fax your tax form, they are legally required to get you the product, but who knows how long that may take.

[Fezio]

Originally Posted by Flashheart

have freepay never come on this site and explained the situation? im constantly reading people going on about their terrible service, and you'd think that if they had read all that they would try an offer an explanation.

Nah, Freepay are the biggest freebie network and have have large american customer base. I doubt they'll ever come on this forum to "take care of" a handful of customer.

A shame though