eXceem - So Freepay Support Team

MrChocolate · 23-07-08, 12:41 AM

I've seen a lot of posts about phone numbers and whatnot, and Im not trying to be rude, honestly, but I wondered, if it's a company why would their phone number be bad to post? Every company provides a phone number. They're a company. They have customers. Customers are meant to call them. And once again, im honestly not trying to be rude, but what does it matter if freepay has 1000 people calling them? They're a business and are supposed to deal with customers, and listen to them, and hear them out. I'm sorry, maybe im just mad that ive been waiting months for my item but, I would really like answers to some of my questions. Sorry if i sound mad...im sure many of you are as well, if you havent received your gift.

az87aris · 23-07-08, 12:52 AM

I'm not being funny but could this not have gone in the other thread, rather than creating another one on the same subject?

MrChocolate · 23-07-08, 01:10 AM

Nope. Both of the threads im referring to are closed.

-null- · 23-07-08, 01:15 AM

Quote:

Originally Posted by MrChocolate

hmm..crap...your right. I thought the other thread was closed.

They are closed. At least the 2 I'm aware of, the 2 before this thread are.

Gulandril · 23-07-08, 01:26 AM

they might not have an actual business premises. many online companies have their employees working from home. it's one of the main advantages of running a dot com.

in that scenario the only numbers they'd have to give out would be their personal numbers. i think you can all see why that wouldn't be a good idea and would be unreasonable to ask for.

of course, i'm merely speculating since i don't know about freepay's background, but it is a definite possibility that we shouldn't so easily discard.

MrChocolate · 23-07-08, 01:36 AM

hmmm yeah, I thought about that. And that very well could be possible that they work from their homes. So calling them at their house would definitely be a bad idea. But, there is a Gratis Internet phone number, and im guessing it goes to headquarters or something like that? I dont know...I just really doubt that direct Gratis workers themselves would be working out of their houses. You think since Gratis is so big it'd at least have a building. And I feel like any time i say the words phone number, my post will be deleted...but then again it shouldnt, because im definitely not giving out or posting any numbers.

corky20 · 23-07-08, 02:02 AM

Most of the network owners on here work from home... I think!

Don't know if Freepay are any different. No other networks have a phone number and tbh if I owned a network I would be no different.

If Freepay did/do have a customer help line would not like to be the Freepay employee taking the phone calls!

Can understand your frustration but your best submitting a support ticket and just being patient like everyone else has to do unfortunately. Hope you get it sorted soon!

MrChocolate · 23-07-08, 02:10 AM

haha yeah. You're probably right. It's just that they used to reply to every one of my support tickets within 2 days, without fail. Ever since July 1st, that ended. I haven't gotten a response since then. So I'll submit another ticket and wait two weeks. But if no response by then, I'm going to call them up

corky20 · 23-07-08, 02:20 AM

Quote:

Originally Posted by MrChocolate

haha yeah. You're probably right. It's just that they used to reply to every one of my support tickets within 2 days, without fail. Ever since July 1st, that ended. I haven't gotten a response since then. So I'll submit another ticket and wait two weeks. But if no response by then, I'm going to call them up

They can be very slow with support tickets and have heard of support tickets being missed by the support team! So keep at them with the support tickets and hope you get a response. Just out of interest what gift are you waiting on?

MrChocolate · 23-07-08, 03:04 AM

Aaah. Thanks for telling me that! Ill be sure to send a lot of support tickets incase they lose some. And my gift is the Macbook. So you can see why I'm so eager

especially since I want a laptop for college but cant afford one.

corky20 · 23-07-08, 03:32 AM

Cool, would love to be waiting on a Macbook. Hope you get it sorted soon!

delude · 23-07-08, 07:14 AM

Quote:

Originally Posted by MrChocolate

Aaah. Thanks for telling me that! Ill be sure to send a lot of support tickets incase they lose some. And my gift is the Macbook. So you can see why I'm so eager

especially since I want a laptop for college but cant afford one.

I know EXACTLY how you feel! However, let me give you a tip. Ask for Amazon vouchers instead of the Macbook (this is what I am waiting for) because within the next few months they should be updated with the Montevina Intel chip and also a new aluminium case design (the price should also drop a bit). If you didn't want to wait (latest update time will probably be september when school etc starts again) then you could buy the current Macbook from amazon.co.uk for £669, giving you £31 to spend on something else (the Amazon vouchers equivilant for Macbooks have always been £700).

Check Mac Rumors: Apple Mac Rumors and News You Care About for more information on updates.

grabrail · 23-07-08, 07:43 AM

Giving loads of grief to Freepay and sending thousands of support tickets in probably wont get you anywhere. All you will do is alienate yourself ffrom them further and have less chance of being responded to. Also being negative and aggressive towards them and they will ignore you.

Try to think like a proffesional and be polite and curteous, you will get your gift in the end.

And like Jon has said before, if they wanting to offer phone support, they would publish a support phone number

MrChocolate · 23-07-08, 08:07 AM

I assume you're not saying this to me, but in general? Because I have been very polite in everything I have ever written them, and total I have only sent 30 support tickets since ive joined. I always thank them for their time and tell them that I understand the situation, and they have even complemented me in a response on how I was more polite than 90% of the other tickets, and they thanked me for it.
And P.S., Gratis Internet did previously publish a phone number. Whether it's still available now, I do not know.

the_saint · 23-07-08, 08:17 AM

If they had a number then everyone would call them. In order to handle the number of calls they would probably need at least one (if not more) dedicated member of staff, a dedicated phone line (assuming the current one isn't), equipment - this would all cost money and raise the number of refs required.

You would also just get people ringing that and not doing support tickets, so you would find the line constantly engaged and people would start moaning about that on here instead!

Flashheart · 23-07-08, 08:36 AM

have freepay never come on this site and explained the situation? im constantly reading people going on about their terrible service, and you'd think that if they had read all that they would try an offer an explanation.

jakethepeg · 23-07-08, 08:38 AM

I think the long lost member "gratisaaron" who joined ages ago and had a post count of about 14 was a freepay representative... I don't think he will be online ever again though

Correct me if I'm wrong - just what I thought...

23-07-08, 12:41 AM	#1 (permalink)
MrChocolate iPod Nano 1GB Join Date: Mar 2008 Posts: 43 Thanks: 23 Thanked 6 Times in 5 Posts	So Freepay Support Team I've seen a lot of posts about phone numbers and whatnot, and Im not trying to be rude, honestly, but I wondered, if it's a company why would their phone number be bad to post? Every company provides a phone number. They're a company. They have customers. Customers are meant to call them. And once again, im honestly not trying to be rude, but what does it matter if freepay has 1000 people calling them? They're a business and are supposed to deal with customers, and listen to them, and hear them out. I'm sorry, maybe im just mad that ive been waiting months for my item but, I would really like answers to some of my questions. Sorry if i sound mad...im sure many of you are as well, if you havent received your gift.
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23-07-08, 12:52 AM	#2 (permalink)
az87aris iLoveFreeGadgets.com Join Date: Apr 2008 Location: Doncaster Posts: 609 Thanks: 144 Thanked 90 Times in 81 Posts	Re: So Freepay Support Team I'm not being funny but could this not have gone in the other thread, rather than creating another one on the same subject? __________________ Free PS3 \| Free Sony Bravia \| Free iPhone 3G Free iPod Touch \| Free Amazon Vouchers \| Free Sim Cards! £10 Per Green On Gifts.freebiejeebies via Paypal! Click Here! £5 Per Green On gifts.freepay via Paypal! Click Here! Spoiler [size="2"]Working on: Istuff.Freepay - 160GB iPod Classic 9/4/10 Gifts.Freepay - iPhone 9/6/10 Jerseys.Freepay - England Jersey 1/16/3 Verifying: Laptops.Freepay - Macbook - 20/68/20 Flatscreens.Freepay - Sony KDL20S2030 20" - 12/19/12 Ipodnanos.Freepay - 2 8GB Black Nanos - 10/8/10 Verified: -------- Recieved: Gaming.Freepay - £180 Amazon Vouchers Ipods.Freepay - £185 Amazon Gifts.FJ - Custom Order York 50kg Cast Iron Weight Setss
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23-07-08, 01:10 AM	#3 (permalink)
MrChocolate iPod Nano 1GB Join Date: Mar 2008 Posts: 43 Thanks: 23 Thanked 6 Times in 5 Posts	Re: So Freepay Support Team Nope. Both of the threads im referring to are closed. Last edited by MrChocolate; 23-07-08 at 01:15 AM.
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23-07-08, 01:26 AM	#5 (permalink)
Gulandril iPod Nano 2GB Join Date: Jul 2008 Posts: 107 Thanks: 23 Thanked 25 Times in 22 Posts	Re: So Freepay Support Team they might not have an actual business premises. many online companies have their employees working from home. it's one of the main advantages of running a dot com. in that scenario the only numbers they'd have to give out would be their personal numbers. i think you can all see why that wouldn't be a good idea and would be unreasonable to ask for. of course, i'm merely speculating since i don't know about freepay's background, but it is a definite possibility that we shouldn't so easily discard. __________________ Join the GameConsoleGiveaway.co.uk Conga - it's 2 out of 10 greens towards an 80gb PS3! Join the Apple.FJ Conga - get a 1gb iPod Shuffle just for completing one offer! Received: Spoiler Nothing yet. Total Value: £0 Working On: Spoiler Consoles.FJ - X360 Premium (9): 0/1/0 Apple.FJ - 1GB iPod Shuffle (2): 0/0/0 GameConsoles.GA - 80GB PS3 (10): 0/1/0 Consoles.RI - PSP (6): 0/1/0
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23-07-08, 01:36 AM	#6 (permalink)
MrChocolate iPod Nano 1GB Join Date: Mar 2008 Posts: 43 Thanks: 23 Thanked 6 Times in 5 Posts	Re: So Freepay Support Team hmmm yeah, I thought about that. And that very well could be possible that they work from their homes. So calling them at their house would definitely be a bad idea. But, there is a Gratis Internet phone number, and im guessing it goes to headquarters or something like that? I dont know...I just really doubt that direct Gratis workers themselves would be working out of their houses. You think since Gratis is so big it'd at least have a building. And I feel like any time i say the words phone number, my post will be deleted...but then again it shouldnt, because im definitely not giving out or posting any numbers.
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23-07-08, 02:02 AM	#7 (permalink)
corky20 I Am What I Am Not... Join Date: Jan 2007 Location: NI Posts: 1,579 Thanks: 404 Thanked 240 Times in 189 Posts	Re: So Freepay Support Team Most of the network owners on here work from home... I think! Don't know if Freepay are any different. No other networks have a phone number and tbh if I owned a network I would be no different. If Freepay did/do have a customer help line would not like to be the Freepay employee taking the phone calls! Can understand your frustration but your best submitting a support ticket and just being patient like everyone else has to do unfortunately. Hope you get it sorted soon! __________________ *"It's not your fault that you're always wrong. The weak ones are there to justify the strong"* Spoiler *My Freebie Challenge* - Reach the £3000 Club by Xmas! Working On FreebieJeebies: 6/4/10 (1 green discount ) KudosNetwork: 4/2/6 SonyPS3Giveaway: 5/5/10 Gifts.RI: 3/0/12 iPhoneGiveaway: 3/0/5 Verifying Wii.Giveaway! Ordered Nothing Greens/Pending/Required Recieved Playstation 3 (80GB) - GA (£299) Nintendo DS Lite - Kudos (£99) Bank Transfer - Kudos (£522) Xbox 360 - 360GA (£280) Playstation 3 - NextgenGA (£350) £180 Bank Transfer - FJ £350 Cheque - RI £85 Custom Order - FJ Total: £2165 Last edited by corky20; 23-07-08 at 02:05 AM.
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23-07-08, 02:10 AM	#8 (permalink)
MrChocolate iPod Nano 1GB Join Date: Mar 2008 Posts: 43 Thanks: 23 Thanked 6 Times in 5 Posts	Re: So Freepay Support Team haha yeah. You're probably right. It's just that they used to reply to every one of my support tickets within 2 days, without fail. Ever since July 1st, that ended. I haven't gotten a response since then. So I'll submit another ticket and wait two weeks. But if no response by then, I'm going to call them up
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23-07-08, 03:04 AM	#10 (permalink)
MrChocolate iPod Nano 1GB Join Date: Mar 2008 Posts: 43 Thanks: 23 Thanked 6 Times in 5 Posts	Re: So Freepay Support Team Aaah. Thanks for telling me that! Ill be sure to send a lot of support tickets incase they lose some. And my gift is the Macbook. So you can see why I'm so eager especially since I want a laptop for college but cant afford one.
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23-07-08, 03:32 AM	#11 (permalink)
corky20 I Am What I Am Not... Join Date: Jan 2007 Location: NI Posts: 1,579 Thanks: 404 Thanked 240 Times in 189 Posts	Re: So Freepay Support Team Cool, would love to be waiting on a Macbook. Hope you get it sorted soon! __________________ *"It's not your fault that you're always wrong. The weak ones are there to justify the strong"* Spoiler *My Freebie Challenge* - Reach the £3000 Club by Xmas! Working On FreebieJeebies: 6/4/10 (1 green discount ) KudosNetwork: 4/2/6 SonyPS3Giveaway: 5/5/10 Gifts.RI: 3/0/12 iPhoneGiveaway: 3/0/5 Verifying Wii.Giveaway! Ordered Nothing Greens/Pending/Required Recieved Playstation 3 (80GB) - GA (£299) Nintendo DS Lite - Kudos (£99) Bank Transfer - Kudos (£522) Xbox 360 - 360GA (£280) Playstation 3 - NextgenGA (£350) £180 Bank Transfer - FJ £350 Cheque - RI £85 Custom Order - FJ Total: £2165
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23-07-08, 07:43 AM	#13 (permalink)
grabrail previously Jade.reynol Join Date: Dec 2006 Location: Nottingham Posts: 1,020 Thanks: 278 Thanked 215 Times in 145 Posts	Re: So Freepay Support Team Giving loads of grief to Freepay and sending thousands of support tickets in probably wont get you anywhere. All you will do is alienate yourself ffrom them further and have less chance of being responded to. Also being negative and aggressive towards them and they will ignore you. Try to think like a proffesional and be polite and curteous, you will get your gift in the end. And like Jon has said before, if they wanting to offer phone support, they would publish a support phone number __________________
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23-07-08, 08:07 AM	#14 (permalink)
MrChocolate iPod Nano 1GB Join Date: Mar 2008 Posts: 43 Thanks: 23 Thanked 6 Times in 5 Posts	Re: So Freepay Support Team I assume you're not saying this to me, but in general? Because I have been very polite in everything I have ever written them, and total I have only sent 30 support tickets since ive joined. I always thank them for their time and tell them that I understand the situation, and they have even complemented me in a response on how I was more polite than 90% of the other tickets, and they thanked me for it. And P.S., Gratis Internet did previously publish a phone number. Whether it's still available now, I do not know.
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23-07-08, 08:17 AM	#15 (permalink)
the_saint Need more letters for thi Join Date: Jan 2007 Location: Manchester Posts: 3,839 Thanks: 401 Thanked 617 Times in 472 Posts	Re: So Freepay Support Team If they had a number then everyone would call them. In order to handle the number of calls they would probably need at least one (if not more) dedicated member of staff, a dedicated phone line (assuming the current one isn't), equipment - this would all cost money and raise the number of refs required. You would also just get people ringing that and not doing support tickets, so you would find the line constantly engaged and people would start moaning about that on here instead! __________________ Exceem Member of the Year 2007 runner-up. Received (value at time received) Spoiler £179.99 Amazon Voucher, WiiForFree - Slimline PS2, ForFree4u. (£100) - Ipod Shuffle, Apple incentives. (£55) - Nintendo Wii, Xpango. (£180) - £160 Amazon Voucher, Apple RI - Apple iPhone, Apple Real Incentives (£270), Apple iPhone, Mobiles Real Incentives (£270), Nintendo Wii, Gifts Real Incentives (£180), Apple iPhone, Apple Real Incentives (£270), Playstation 3, NextGen Giveaway (£300), 2gb iPod Shuffle, Apple Incentives (£40) Total = £2,005 Working on Spoiler Apple RI - 0/2 Gifts RI - 9/?? (3 Pending) iPhone Giveaway - 3/24 (5 Pending) Free iphone 3g 4u Gadget 4 Free - Free Wii, PS3, Xbox360, PSP, Ipod Video, Nano, Touch, HDTV or anything else on Amazon! My sites: Free iphone 3G 4u, Gadget 4 Free Rate my Squidoo! How to Get a Free iPhone 3g!
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23-07-08, 08:36 AM	#16 (permalink)
Flashheart BANNED Join Date: Jul 2008 Location: Wakefield Posts: 419 Thanks: 161 Thanked 102 Times in 96 Posts	Re: So Freepay Support Team have freepay never come on this site and explained the situation? im constantly reading people going on about their terrible service, and you'd think that if they had read all that they would try an offer an explanation.
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23-07-08, 08:38 AM	#17 (permalink)
jakethepeg Has an EXTRA leg! Join Date: Feb 2008 Location: East Anglia :D Posts: 565 Thanks: 168 Thanked 134 Times in 111 Posts	Re: So Freepay Support Team I think the long lost member "gratisaaron" who joined ages ago and had a post count of about 14 was a freepay representative... I don't think he will be online ever again though Correct me if I'm wrong - just what I thought... __________________ Join the exceem IPOD SHUFFLE giveaway conga, and get an ipod shuffle FOR JUST COMPLETING AN OFFER! Spoiler Working on: iPod Shuffle (Giveaway Network) - 0/0/2 (Join the conga!) Waiting for: Nothing atm... Received: £185 Amazon Vouchers (Freepay)
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23-07-08, 08:44 AM	#18 (permalink)

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