So Freepay Support Team

[Jimboo]

If you don't want the thread to be closed then don't post/try and post the number!

So what you do is post a link to somewhere that HAS the number Nah only kiddin.

[az87aris]

I think the reason people aren't getting replies to support tickets is because once you send the first one asking where your item is or why it's taking so long, at the bottom of their reply they always say:

"We apologize that further inquiries into this matter can not be processed; as there is no additional information available until your order status has changed from "pending", "processing", or "in progress" to "shipped"."

So once they have answered you the first time you ask, they will just ignore any other questions on the same subject.

[Stutoman]

Freepay emplyees don't work from home. When they did a report on the news they showed them working in their office and also the number is automated and you pick who you speak to using the staff directory. I think it's the first time I've called a company and not be picked up on by an indian.

[FurbtasticM]

Good to see you back so soon

Everyone here shares your concerns and frustrations but is there really any benefit to debating who answers Freepay's phones. It isn't exactly hard to find phone/fax/e-mail details elsewhere and those can't be posted here in any event.

[arcticfox]

Hmm, I read the thread and thought it had been made by a now ex-member then realised that it was infact a new member. Strangeeeee

[the_icks]

Originally Posted by Stutoman

Freepay emplyees don't work from home. When they did a report on the news they showed them working in their office and also the number is automated and you pick who you speak to using the staff directory. I think it's the first time I've called a company and not be picked up on by an indian.

[az87aris]

Originally Posted by the_icks

lmao! so true

[MrChocolate]

haha thanks guys for all the responses, and for arcticfox, yeah, im not an ex-member. Ive only joined this site once. And so they do work in an office!! Haha, then they really are just being lazy if they have an office to work in but still dont do anything Whatever. Oh and No, I didn't or haven't tried to post the number at all and won't. But someone else only talked about the number and got closed. Well, I guess I will have to say the words that tend to be cliche anymore, We'll just have to wait and see.

....forever.....

[arcticfox]

Originally Posted by MrChocolate

haha thanks guys for all the responses, and for arcticfox, yeah, im not an ex-member. Ive only joined this site once.

Err, I didnt say you were an ex-member. What I said was that when I read your posts, I thought that someone else was making them, I didnt look at your name.

[MrChocolate]

lol, thanks for clearing that up arcticfox. And someone earlier mentioned how much it would cost for them to purchase a phone line and hire someone just for the phone...well, i just found the Inc.com report for Gratis, and lets just say I think they can afford it, with their annual revenue peaking $20,000,000. Oh, and the report stated that they only have 12 employees total....so I guess that truly does sum everything up. I also found this - "In the last 36 months to February 2008 Better Business Bureau has processed 866 complaints about Gratis Internet." Yeah....well I guess the waiting game honestly is all we can do, because quite frankly, everyone is dissatisfied with their 12 employees, lol

[Stutoman]

Yes here I am again for those wondering why i'm still here. Just scanning the forums for updates on threads that I have posted in... And very funny icks

Choco.. I bet you got that off wikipedia :P All that info is on the same page.
Also no wonder nobody has recieved any replies to support tickets. Either they only work one day a week or they're off for the american 3 month holidays. No one has picked up in the past two days when I phone.

[az87aris]

Originally Posted by Stutoman

Yes here I am again for those wondering why i'm still here. Just scanning the forums for updates on threads that I have posted in... And very funny icks

Choco.. I bet you got that off wikipedia :P All that info is on the same page.
Also no wonder nobody has recieved any replies to support tickets. Either they only work one day a week or they're off for the american 3 month holidays. No one has picked up in the past two days when I phone.

I posted the reason for them not replying to tickets about stunt. Was that just attention seaking yesterday then?

[the_saint]

I think I have dealt with these statistics before, but i'll do it again;-

Originally Posted by MrChocolate

And someone earlier mentioned how much it would cost for them to purchase a phone line and hire someone just for the phone...well, i just found the Inc.com report for Gratis, and lets just say I think they can afford it, with their annual revenue peaking $20,000,000. Oh, and the report stated that they only have 12 employees total....so I guess that truly does sum everything up.

Well, what is "revenue"? Is that profit or income? I would be very surprised if it is profit, so let's assume it is income.

Knowing someone's income is pretty meaningless if you do not know the value of their outgoings and liabilities. Perhaps their outgoings are $19,999,999? Just to quote their income out of context tells us nothing, so I don't think anyone here is in a position to say whether they could "afford" a dedicated phone line.

I also found this - "In the last 36 months to February 2008 Better Business Bureau has processed 866 complaints about Gratis Internet." Yeah....well I guess the waiting game honestly is all we can do, because quite frankly, everyone is dissatisfied with their 12 employees, lol

*sigh* so did your source tell you how many were upheld or found to be valid? I know that Freepay allow under 16's to sign up, little kids who have no patience and kick and scream at how long their gift takes to come. Is it not possible that a high proportion of those complaints are unfounded?

We just know that 866 complaints were made, but we do not know how many were valid.

Both of the above qutes are great examples of how you can take statistics and numbers in isolation and out of context and use them ato evidence whatever you want.

[MrChocolate]

Well their outgoings were reported only $12 million on the original report (not the wikipedia site) and liabilities, im sure, can not be anywhere near 8 million. So there's definitely a couple million in profits. And im sure they can throw out a few bills to make their business a little more professional. And I think everyone can complain as much as they want if they are one of the ones who have already been filed with the IRS for your gift and havent even received it. Legally, if this is your case, you should be complaining because they lawfully owe you your gift. And the_saint, the quote about the 866 complaints was me laughing because i found that, i thought it was funny. I could care less how many are valid or whatever, i dont think anyone cares. I can't tell if your trying to stick up for a company for crap service or what. Maybe your just trying to straighten up some thoughts, but id rather be receiving actual data, not arguments against what i find. At least i provided something, whether its true or not, who knows, but at least its something other thana stupid argument against it. And in the end, bottom line, they have hideous service, and no one can deny it....crap...im gonna get some kind of angry response to that..eh...just venting...apologies in advance

[christoski]

Originally Posted by MrChocolate

Well their outgoings were reported only $12 million on the original report (not the wikipedia site) and liabilities, im sure, can not be anywhere near 8 million. So there's definitely a couple million in profits. And im sure they can throw out a few bills to make their business a little more professional. And I think everyone can complain as much as they want if they are one of the ones who have already been filed with the IRS for your gift and havent even received it. Legally, if this is your case, you should be complaining because they lawfully owe you your gift. And the_saint, the quote about the 866 complaints was me laughing because i found that, i thought it was funny. I could care less how many are valid or whatever, i dont think anyone cares. I can't tell if your trying to stick up for a company for crap service or what. Maybe your just trying to straighten up some thoughts, but id rather be receiving actual data, not arguments against what i find. At least i provided something, whether its true or not, who knows, but at least its something other thana stupid argument against it. And in the end, bottom line, they have hideous service, and no one can deny it....crap...im gonna get some kind of angry response to that..eh...just venting...apologies in advance

Woah that was hard to read! Try some formating in the future!

But you do bring some valid points, as a forum I believe everyone is entitled to your opinion, in terms of their support i'm fully behind what your saying, they are awful!

[Jon]

And the_saint, the quote about the 866 complaints was me laughing because i found that, i thought it was funny. I could care less how many are valid or whatever, i dont think anyone cares. I can't tell if your trying to stick up for a company for crap service or what. Maybe your just trying to straighten up some thoughts, but id rather be receiving actual data, not arguments against what i find.

I don't think he is sticking up for freepay, nore having a go at them, simply stating that the figures them selves cant be classed as conclusive evidence.

[MrChocolate]

Ah, Well thanks jon and christoski. The way the_saint had worded that made it sound more like a "here we go again, another idiot" with the *sighs* and stuff. But Jon, I definitely understand what youre saying, so thanks again. Though the only missing evidence would be liabilities. For any of you who actually caught that report back when it was running, you learned that the revenue was $20 mil, and outgoing was 12 mil. So that leaves 8 mil for liabilities and paychecks. Right?

[the_saint]

Originally Posted by MrChocolate

Well their outgoings were reported only $12 million on the original report (not the wikipedia site) and liabilities, im sure, can not be anywhere near 8 million. So there's definitely a couple million in profits.

Again, perhaps I was overly simplistic, do we have full access to their trading history? Do we know previous losses carried forward? Maybe they are still paying off losses from past years. Do we know their business plan going forward? They may need to set some of that aside. We simply don't know.

Legally, if this is your case, you should be complaining because they lawfully owe you your gift.

But they haven't said you won't get it, their T&C's I think don't state a timescale, and you know from reading posts on here that people do get their gifts. I would say that on that basis "lawfully" they should supply it in a reasonable time. What is reasonable? Very difficult to say, but in the circumstances I think they could make a strong argument for whenever they receive all the money from tradedoubler or whoever. Which is a few months i think.

And the_saint, the quote about the 866 complaints was me laughing because i found that, i thought it was funny. I could care less how many are valid or whatever, i dont think anyone cares.

You should care! If someone started making illigetimate complaints about you you would care.

I can't tell if your trying to stick up for a company for crap service or what. Maybe your just trying to straighten up some thoughts,

I'm not sticking up for anyone, just trying to take an objective look at those figures which have been quoted many times before.

but id rather be receiving actual data, not arguments against what i find.

Fair enough, no one likes it when people don't agree with them or undermine their arguments. But I would suggest that a public debate is perhaps not the place for you in that case.

At least i provided something, whether its true or not, who knows, but at least its something other thana stupid argument against it.

That makes no sense? Providing something even if it is untrue (which I never said your figures were btw) is better than an argument against them?!?! And I don't think my argument was stupid, I think the point's I raised are perfectly valid and I note that you haven't actually been able to counter them with substantive comment, which supports my assertion.

And in the end, bottom line, they have hideous service, and no one can deny it....crap...im gonna get some kind of angry response to that..eh...just venting...apologies in advance

I never said tha wasn;t true, just take issue with other points raised.

Originally Posted by MrChocolate

The way the_saint had worded that made it sound more like a "here we go again, another idiot" with the *sighs* and stuff.

The sigh was because that the number of complaints figure has been used so many times now!

Though the only missing evidence would be liabilities. For any of you who actually caught that report back when it was running, you learned that the revenue was $20 mil, and outgoing was 12 mil. So that leaves 8 mil for liabilities and paychecks. Right?

See above

[MrChocolate]

Uhm....I guess i'll say a few things before my conclusion....
1. I don't know why you wrote something about me saying "Legally they have to give it to you" I said nothing about how long it takes..i know it takes long...i was more so implying, dont be afraid to "offend" anyone, because in the end, they have to give you your gift..i wasnt talking about time at all.

And nah, if someone makes complaints against me, and i know there's no reason, I wouldnt care. However, im pretty sure that the complaints made toward freepay, though i cant guarantee because im not the people who sent them, and im not freepay, but from what i read, its very likely they were real complaints.

And no, its not that i dont want people telling me im wrong, because i accept it, unlike other people, im just saying, i dont care to hear stupid arguments. I honestly would rather have updates about who got their product and who might have contacted freepay and has new information for us.

Oh and all of your points have nothing to back them either, just the same amount of general knowledge as mine. You only raise arguments, and no facts as well. So its kind of like fighting guesses with guesses, none of us know.

And lastly, because i honestly dislike arguing and really come to this forum to see how freepay is moving along, and see if other people have the same problems, etc, ill just finish arguments by doing this - You're completely right. Every single thing you said. There, now there is no room for argument, except with yourself. Mmmmk, back to happy conversation.

[the_saint]

Originally Posted by MrChocolate

1. I don't know why you wrote something about me saying "Legally they have to give it to you" I said nothing about how long it takes..i know it takes long...i was more so implying, dont be afraid to "offend" anyone, because in the end, they have to give you your gift..i wasnt talking about time at all.

Your first post and basically every complaint that anyone makes on here stems from the length of time. If you were not implying that they might not give you your item then why state that they legally must.

And nah, if someone makes complaints against me, and i know there's no reason, I wouldnt care. However, im pretty sure that the complaints made toward freepay, though i cant guarantee because im not the people who sent them, and im not freepay, but from what i read, its very likely they were real complaints.

How can you be sure they were real? From what you have read? Have you read the complaints? Most of the stuff I have read is they have poor customer service and take a long time to deliver, I don't know if that constitutes a valid ocmplaint.

And another occured to me after I posted but I'll say it now.

• 866 complaints in 36 months is 287 complaints per year.
• We know their income is $20,000,000 per year.
• If each person who does an offer brings in say £20 thats $40. Lets round it up to $50 to be conservative, and that works out at 400,000 new people signing up and doing an offer a year.
• 287 complaints from 400,000 customers is pretty good going I reckon!

And no, its not that i dont want people telling me im wrong, because i accept it, unlike other people, im just saying, i dont care to hear stupid arguments.

Again, I take issue with the accusation that my arguments are stupid. I think it's clear that whether you agree or disagree with the points I am making or my position my arguments are well thought out, supported by logic and reason, and - I hope- fairly clear as to the points I am trying to make.

I honestly would rather have updates about who got their product and who might have contacted freepay and has new information for us.

But you know Freepay don't post updates on here. Also your first post wasn't a request fro answers, it was a moan that you had none.

Oh and all of your points have nothing to back them either, just the same amount of general knowledge as mine. You only raise arguments, and no facts as well.

Correct. I don't need to raise facts or figures though as I am countering your points with logic, showing how the figures you provided cannot support the inferences you draw. I don't need to raise facts to do that, that is the one the features of a debate.

ill just finish arguments by doing this - You're completely right. Every single thing you said.

I'm glad you agree.

There, now there is no room for argument, except with yourself.

Erm, and except with the things you said prior to the last two sentences of your post (see above).