voucher request sent to fulfillment team

[math000]

JUST CHECKED MY EMAILS AND GOT THIS FORM FREEPAY.

Thanks for contacting us,

Your voucher request has been sent to the fulfillment team and will be processed as soon as possible.

anyone know how long it takes to get your vouchers.
thanks mat.

[A-Rob]

I'm in the same boat mate. The vouchers will probably get sent on the original ESD you were given. And just turn up in your inbox.

[math000]

the original ESD, was back about 3 months ago.

[A-Rob]

Oh right well then I dont know! Thats terrible that its taken this long. Really bad.

[math000]

i will just sit back and wait.

[Stutoman]

ops, pressed thanks by accident lol. anyway.. you got anything yet?

[sandhuharv]

I got the same message around a month ago, haven't received my vouchers yet though :S

[math000]

I am still waiting to mate.

[Flashheart]

this is really terrible.

[az87aris]

I got this email, and my ESD was the 4th of this month. I sent them a ticket on the 5th saying nothing had arrived and they replied with something about not having the item ordered in stock bla bla... It's a blooomin amazon voucher, they don't even stock them! Grrrrh!

[Funky]

I'm in the same position this is the feedback I got when I chased it.

Thank you for contacting FreePay Customer Service.

Our Fulfillment Department has received your order. Once an order has been placed, it is added to a queue on a first come first served basis. We currently do not carry excess inventory in our fulfillment center therefore your product is not ordered from the manufacturer until it has been placed. Furthermore, orders are bundled together and ordered in bulk typically on a monthly basis. Therefore we are unable to provide a specific timeframe. These steps are necessary in order for us to continue to provide free products to our customers. We recognize this may further delay receipt of your product but want to assure you of our commitment to honor all legitimate orders. We apologize that further inquiries into this matter can not be processed; as there is no additional information available until your order status has changed from “pending”, “processing”, or “in progress” to “shipped”.

Sincerely,

The FreePay
Customer Service Team

note the line 'We apologize that further inquiries into this matter can not be processed'

In other words we shall ignore any other request for information and when we are good and ready to spend 30 seconds to process a amazon voucher request we will.

If it wasn't for the fact they will eventually send me my amazon voucher I might be tempted to call them a bunch of w@~kers!!!

[A-Rob]

Gays, I have an amazon voucher from them due on Monday, guess I should be expecting it sometime around christmas 2032.

[delude]

I had the same message as Funky, and am just over a month after my ESD.

[az87aris]

I just can't see how they can class an amazon voucher that is actually emailed to you by amazon as inventory! I am also very tempted to call them complete W@~kers, but because i want the vouchers for my wii, ipod and macbook i'll just have to wait around for them to pull their finger out of their backsides, with my mouth shut! lol

[math000]

got 185 pound amazon voucher in my mail box a few days ago. so all i can say is just wait ..

[Stutoman]

ops, I hate where the damned thanks button is!

I got mine a couple of weeks ago I think they are back in office now as before whenever I phoned it just went straight to answerphone whatever employee I phoned.