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Old 22-06-08, 09:53 PM   #1
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Freepay Support
Is this the right page to raise a support ticket on freepay?

FreePay

I sent one on that page on saturday requesting amazon vouchers instead of the ipod touch but wasn't sure if this was the correct page to do it from, as it looks so much different to support pages on all the other networks.
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Old 22-06-08, 09:54 PM   #2
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Re: Freepay Support
well if it isnt ive been doing it wrong! but i think it is though
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Old 22-06-08, 09:58 PM   #3
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Re: Freepay Support
Argghhh

Fairwell on your mysterious voyage through the Freepay customer services system. May it serve you well as you wait on the final answer to your query next September...
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Old 22-06-08, 10:02 PM   #4
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Re: Freepay Support
just remember to qoute ur user id and order id
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Old 23-06-08, 09:06 AM   #5
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Re: Freepay Support
Quote:
Originally Posted by A-Rob View Post
Is this the right page to raise a support ticket on freepay?

FreePay

I sent one on that page on saturday requesting amazon vouchers instead of the ipod touch but wasn't sure if this was the correct page to do it from, as it looks so much different to support pages on all the other networks.
If you click through, you end up at this page:
Submit a Request for Assistance
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Old 23-06-08, 09:18 AM   #6
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Re: Freepay Support
Yeah cheers sibbo, think thats the one I got to.
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Old 23-06-08, 04:26 PM   #7
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Re: Freepay Support
Theres probably no point in trying to contact them, they haven't replied to any of mine for over a month now.
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Old 23-06-08, 04:29 PM   #8
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Re: Freepay Support
Freepay (N)
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Old 23-06-08, 04:56 PM   #9
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Re: Freepay Support
So just wait and see whether the ipod turns up?
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Old 24-06-08, 08:55 AM   #10
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Re: Freepay Support
Just a question, do any of the Freepay network owners use exceem?
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Old 24-06-08, 08:58 AM   #11
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Re: Freepay Support
Quote:
Originally Posted by A-Rob View Post
Just a question, do any of the Freepay network owners use exceem?
I think someone did once, but got bombarded with questions and so never came back.
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Old 24-06-08, 09:49 AM   #12
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Re: Freepay Support
Quote:
Originally Posted by ayach View Post
I think someone did once, but got bombarded with questions and so never came back.
Haha that's brilliant if that is true!
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Old 24-06-08, 10:16 AM   #13
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Re: Freepay Support
Thats poor, shouldn't be afraid of a little hard work!
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Old 24-06-08, 10:50 AM   #14
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Re: Freepay Support
Yes that is the correct page to use to submit a support ticket. I have logged many from there.

If asking for vouchers, they prob wont respond, but you will more than likely just get the vouchers in your inbox one day, mine came just over a month after ESD
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Old 25-06-08, 07:21 PM   #15
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Re: Freepay Support
Hey guys guess what, just got a suppot reply from freepay! They are sending the vouchers but the ESD has stayed the same. Hopefully they will turn up soon.
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Old 25-06-08, 07:38 PM   #16
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Re: Freepay Support
Crikey! World Record perhaps!?
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Old 25-06-08, 07:45 PM   #17
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Re: Freepay Support
Yeah I know only 4 days!!
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Old 02-07-08, 07:32 PM   #18
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Re: Freepay Support
just recieved this message after sending them one yesterday asking what is going on.....

We sincerely apologize for this delay. We are currently working through backlogged orders and your item will be processed as soon as possible. Thanks for your patience.

oh well just have to wait.
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