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Old 14-05-08, 06:36 PM   #1
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Still Waiting...


Ok, I ordered a £150 Tesco voucher on the 11/28/2007. I have been waiting for that voucher since.

Emails have been sent to Freepay, but with no response at all.

What can i do?


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Old 14-05-08, 06:36 PM   #2
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Re: Still Waiting...


The best thing TBH is to request amazon vouchers instead. They seem to be sending them much faster!
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Old 14-05-08, 06:44 PM   #3
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Re: Still Waiting...





Been there done that. No reply from them...
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Old 14-05-08, 06:52 PM   #4
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Re: Still Waiting...


Never heard of someone receiving a Tesco voucher - change it to Amazon.
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Old 14-05-08, 08:53 PM   #5
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Re: Still Waiting...


by emailing or canceeling and reordering?
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Old 14-05-08, 09:13 PM   #6
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Re: Still Waiting...


I'm not sure canceling and reordering does anything, send a support ticket threatening to contact the bbb because of the ridiculous wait.
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Old 14-05-08, 09:43 PM   #7
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Re: Still Waiting...


Cancel your order, and re order Amazon vouchers - that waiting time really is beyond belief.
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Old 15-05-08, 06:34 AM   #8
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Re: Still Waiting...


Just looked and tried to cancel but I cant. The button has disappeared :S

Quote:
We have place your order, but are most likely waiting for inventory to arrive before we can ship it out

Shall i threaten with BBB? How should I structure the email?

Adam
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Old 15-05-08, 08:58 AM   #9
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Re: Still Waiting...


just send a ticket asking, if them sending amazon vouchers would it be quicker and easyer for them.
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Old 15-05-08, 10:05 AM   #10
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Re: Still Waiting...


I requested it changing on Tuesday and my Amazon voucher from giftcards.freepay arrived this morning
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Old 15-05-08, 10:15 AM   #11
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Re: Still Waiting...


Quote:
Originally Posted by raven_inc View Post
I requested it changing on Tuesday and my Amazon voucher from giftcards.freepay arrived this morning
hmmm; might do the same then...
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Old 15-05-08, 11:47 AM   #12
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Re: Still Waiting...


Quote:
Originally Posted by Schism View Post
Never heard of someone receiving a Tesco voucher - change it to Amazon.
There were numerous vouchers to select from on that site e.g. Tesco, B&Q, Amazon etc, etc, etc.
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Old 15-05-08, 04:15 PM   #13
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Re: Still Waiting...


Support tickets have been sent

Quote:
Adam · 05/13/2008, 01:08 PM
This message is not getting replied by you. Please can you just tell me an answer. I want my voucher!
Adam · 05/ 9/2008, 11:30 AM
I would quite like my vocuher soon
Adam · 05/ 5/2008, 11:16 AM
So can you do this as I will be needing it very soon
Adam · 05/ 2/2008, 02:33 AM
So can you?
Adam · 04/28/2008, 03:24 PM
Any news?
Adam · 04/25/2008, 02:18 AM
An news on this?
Adam · 04/23/2008, 02:11 PM
Hi,
I ordered a £150 Tesco voucher on the 11/28/2007 and still not received it. Please can I have Amazon vouchers instead, as im getting fed up with waiting. The gift card was meant to be a present for my parents for christmas, but thats long gone now.

Please send the voucher to the address used above

Adam
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Old 15-05-08, 04:29 PM   #14
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Re: Still Waiting...


looking at the options on giftcards.freepay, i cant see tesco vouchers listed
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Old 15-05-08, 04:51 PM   #15
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Re: Still Waiting...


It was when i ordered lol
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Old 15-05-08, 05:59 PM   #16
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Re: Still Waiting...


send new tickets rather than replying to old ones - they seem to reply to newer ones quicker from my experience
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Old 15-05-08, 07:09 PM   #17
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Re: Still Waiting...


Quote:
Originally Posted by raven_inc View Post
I requested it changing on Tuesday and my Amazon voucher from giftcards.freepay arrived this morning
Just sent in a ticket requesting Amazon Vouchers instead of the Tesco one. My original despatch date was in March, and had been told (twice) that it had been sent to their fullfillment team!!
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