30-04-08, 07:08 PM
| #1 |
| previously Jade.reynol  Join Date: Dec 2006 Location: Nottingham
Posts: 1,149
Thanks: 340
Thanked 236 Times in 162 Posts
 |  Reply from FreepayLast week, my account got put on hold with Freepay as apparently there had been fraudulent activity. They also put one of my referal on hold, a colleague who signed up from work. I sent a support ticket, and they replied saying they suspected fraudulent activity. I replied again telling them that there is no way this is fraudelent and explained myslef fully. This is the reply I got Thank you for contacting FreePay Customer Service. We have carefully reviewed your account and comments. Our decision to keep your account on hold will remain unchanged. Intentional or not, a violation of our Terms & Conditions has occurred. We consider this issue closed. Any additional correspondence relating to this issue will not be addressed. Furthermore, continued attempts to contact us may result in your account being disabled. We are sorry that this matter could not be resolved to your satisfaction. Sincerely, The FreePay Customer Service Team I am fuming at this, as they are telling me I can no longer talk to them about it by threatening me, and also what is the difference between on hold and disabled. 
__________________  |
| Offline |      |
|
30-04-08, 07:11 PM
| #2 |
| You have smelly dog farts  Join Date: Mar 2008 Location: Essex
Posts: 91
Thanks: 38
Thanked 19 Times in 18 Posts
 | Re: Reply from Freepaythats terrible!!! Freepay need to sort it out
__________________    Working on: 3 Xbox 360 Games Received: Xbox 360 Premium Console Halo 3 Xbox Live - 12 Months Gold Total Est. Worth (according to play.com): £264.97 |
| Offline | |
| The Following User Says Thank You to Wattie-Mag For This Useful Post: | grabrail (30-04-08) |
|
30-04-08, 07:14 PM
| #3 |
| 10,000 Post Club  Join Date: Mar 2005 Location: Leeds
Posts: 10,067
Thanks: 236
Thanked 1,918 Times in 906 Posts
| Re: Reply from FreepayI guess by disabled it means that you can not log in to submit a support ticket. If you truly feel you hav'nt broken their t+c then submit a complaint to the BBB
__________________ Jon eXceem The Free Community |
| Offline | |
| The Following User Says Thank You to Jon For This Useful Post: | grabrail (30-04-08) |
|
30-04-08, 07:15 PM
| #4 |
| You have smelly dog farts Join Date: Mar 2008 Location: Essex
Posts: 91
Thanks: 38
Thanked 19 Times in 18 Posts
| Re: Reply from Freepaywhat exactly is the BBB?
__________________ Working on: 3 Xbox 360 Games Received: Xbox 360 Premium Console Halo 3 Xbox Live - 12 Months Gold Total Est. Worth (according to play.com): £264.97 |
| Offline | |
|
30-04-08, 07:24 PM
| #5 |
| 10,000 Post Club Join Date: Mar 2005 Location: Leeds
Posts: 10,067
Thanks: 236
Thanked 1,918 Times in 906 Posts
| Re: Reply from Freepay
__________________ Jon eXceem The Free Community |
| Offline | |
| The Following User Says Thank You to Jon For This Useful Post: | Wattie-Mag (30-04-08) |
|
30-04-08, 07:24 PM
| #6 |
| is trying to help others  Join Date: Oct 2007
Posts: 700
Thanks: 271
Thanked 137 Times in 124 Posts
| Re: Reply from FreepayBBB = Better Business Bureo (or however you spell it). you can complain about bad businesses through them. I know how you feel by the way. they did the same to my ipods.freepay account and i was put on hold for no reason and i had 8 out of 5 greens! i contacted them and they replied with that exact same email. daylight robbery if you ask me!
__________________  Recieved: Spoiler |
| Online | |
| The Following User Says Thank You to robbo90 For This Useful Post: | Wattie-Mag (30-04-08) |
|
30-04-08, 07:28 PM
| #7 | |
| Mini Mac  Join Date: Nov 2006 Location: in a world of freebies
Posts: 3,020
Thanks: 95
Thanked 486 Times in 388 Posts
| Re: Reply from FreepayQuote:
__________________  Dont Ask As Refusal Often Offends Get a sense of humor lifes much better It's only the internet, it's nothing to take seriously whiny little whiner | |
| Offline | |
