I have also had a reply

[Doctor]

Freepay have also replied to me:



let's see, a personal response to my second ticket....

Thank you for contacting FreePay Customer Service.

We apologize for this delay.

Our Fulfillment Department has received your order. Once an order has been placed, it is added to a queue on a first come first served basis. We currently do not carry excess inventory in our fulfillment center therefore your product is not ordered from the manufacturer until it has been placed. Furthermore, orders are bundled together and ordered in bulk typically on a monthly basis. Therefore we are unable to provide a specific timeframe. These steps are necessary in order for us to continue to provide free products to our customers. We recognize this may further delay receipt of your product but want to assure you of our commitment to honor all legitimate orders. We apologize that further inquiries into this matter can not be processed; as there is no additional information available until your order status has changed from "pending", "processing", or "in progress" to "shipped".

Sincerely,

The FreePay
Customer Service Team


Guess not... still sending standard issue responses out...
If they can't "...provide a specific timeframe...", why the heck do they give people ESD's.....

These people really get on my nerves...

[robbo90]

It's a reply - that's a start.
But i think it's the same one that people have already had that are basically copied and pasted. Sorry to put a downer on it lol, hopefully you'll get something for them soon.

i'm still waiting to be verfied!

[Doctor]

Originally Posted by robbo90

It's a reply - that's a start.
But i think it's the same one that people have already had that are basically copied and pasted. Sorry to put a downer on it lol, hopefully you'll get something for them soon.

i'm still waiting to be verfied!

Thanks buddy,

I knew it was the same, but wanted to show others that it's all they're doing...

[RyanIsle]

Yep, lol.

I got the exact same reply, but a few days ago, when I asked whether the iPod Touch was in stock and in their opinion, if vouchers were quicker to send, I got this:

"Team · 03/25/2008, 02:10 PM
Thanks for contacting us,

Your order has been sent to fulfillment team and you voucher will be sent as soon as possible."

(Yes, I checked, it has missed out an "r" from "your")

Not exactly answering my question (which I think makes this likely to be another cut and paste job) but it is nice to see them answering support tickets...