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Some Ordering info from freepay

This is a discussion on Some Ordering info from freepay within the Freepay Network forums, part of the Old Networks category; Hey guys, Well I sent in a support ticket a couple of days ago just asking whether they could ship ...

 
 
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Old 24-01-08, 07:40 PM   #1
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Some Ordering info from freepay


Hey guys,

Well I sent in a support ticket a couple of days ago just asking whether they could ship out my ipod touch sooner(can't blame me for trying!) and this was their reply:

Quote:
Thank you for contacting FreePay Customer Service.

Our Fulfillment Department has received your order. Once an order has been placed, it is added to a queue on a first come first served basis. We currently do not carry excess inventory in our fulfillment center therefore your product is not ordered from the manufacturer until it has been placed. Furthermore, orders are bundled together and ordered in bulk typically on a monthly basis. Therefore we are unable to provide a specific timeframe. These steps are necessary in order for us to continue to provide free products to our customers. We recognize this may further delay receipt of your product but want to assure you of our commitment to honor all legitimate orders. We apologize that further inquiries into this matter can not be processed; as there is no additional information available until your order status has changed from "pending", "processing", or "in progress" to "shipped".

Sincerely,

The FreePay
Customer Service Team
Apparently they order on a monthly basis.
 
Old 24-01-08, 07:41 PM   #2
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Re: Some Ordering info from freepay


Quote:
Originally Posted by vamosrafa View Post
Hey guys,

Well I sent in a support ticket a couple of days ago just asking whether they could ship out my ipod touch sooner(can't blame me for trying!) and this was their reply:



Apparently they order on a monthly basis.
Thats a standard reply, I've seen it posted here before.
 
Old 24-01-08, 07:42 PM   #3
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Re: Some Ordering info from freepay


Yeh I probably thought that. Sorry if its a repost.
 
Old 24-01-08, 07:42 PM   #4
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Re: Some Ordering info from freepay


That's an automated reply, I'm sure someone else has posted it on exceem before..

(Just got verified and placed my order with istuff. Whoo! lol, took 2/3 days to verify, not bad at all!)
 
Old 24-01-08, 09:04 PM   #5
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Re: Some Ordering info from freepay


thanks for the info; I hadn't seen it posted before
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Old 24-01-08, 09:42 PM   #6
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Re: Some Ordering info from freepay


monthly basis huh? anyone have a esd for this month on flatscreens.freepay??? Mine still says 7th December...
 
Old 25-01-08, 06:54 AM   #7
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Re: Some Ordering info from freepay


Quote:
Originally Posted by sajidibby View Post
monthly basis huh? anyone have a esd for this month on flatscreens.freepay??? Mine still says 7th December...
mine was 21st of jan
 
Old 25-01-08, 07:02 AM   #8
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Re: Some Ordering info from freepay


Hmm...
If they order products on a monthly basis, how come davey101 got his iPod Touch a few days ago, when mine had been ordered and has been on Order Received for most of this month?

Oh well, guess I'll just have to try being patient lol
 
Old 25-01-08, 07:18 AM   #9
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Re: Some Ordering info from freepay


Original post - http://www.exceem.co.uk/forums/205117-post5.html

Never mind about receieving ipods and stuff...has anyone actually received a response from freepay which hasnt been 99.9% copy and pasted/automated? That would be an impressive achievement!
 
Old 25-01-08, 07:33 AM   #10
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Re: Some Ordering info from freepay


my ones 19th Jan if the site hasn't gone on Hold
 
 

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