FreeFor Live Support Changes

[Will]

Hi Guys,
In line with the massive changes which are happening within FreeFor, We're making some changes to the way our live help operates. We will be closing our MSN live support on 1st May 2007. By then, we'll have released a much more efficient Live Support system in the support area of our website, which we've been working on for a long time now.

In doing this, we'll be able to deal with more customers and offer more specific help. We'll aim to be on the new platform as much as possible, and anyone can use it (there's nothing to download etc).

Thought you'd like to know in advance
Will

[Bazza]

Nice. Is this similar to the Live support Traxio had?

[Will]

Can't comment because i can't remember what theres was like, but it's nice and easy to use, you don't need to register etc.
Will

[Bazza]

It sounds like it is, which is good, probably the only good thing about that network. Anyway this should be good. I'd assume it means less people will be using it because it will only be people with real problems/issues that will go to the website and use it rather than signing on to msn and chatting just because they can. Meaning people should get quicker responses

[Will]

That's the idea!, additionally those who come accross the site can have a chat with us about what the site's about, meaning a higher conversion rate for you guys!
Will