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This is a discussion on Account Troubles... within the Freebiejeebies forums, part of the eXceem supported sites category; I have had my freebiejeebies account for awhile now. I think maybe a year? I did the offer LittleBbidTasty months ...
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01-12-11, 02:06 AM
| #1 |
| iPod Shuffle Join Date: Dec 2011
Posts: 4
 | Account Troubles...I have had my freebiejeebies account for awhile now. I think maybe a year? I did the offer LittleBbidTasty months ago and got required referrals for a custom order and they sent it to me. Then recently, I had told them to reset my account so I can get another gift. So I got the 2 referrals I needed and submitted for verification on a Monday, did not get a response until Saturday. The response however was my account being put on hold and all my referrals that completed an offer were put on hold. It was a shock to me as I had done nothing wrong. My referrals both did the Intuit/Homestead offer and as far as I know did not commit any fraud or break any rules. I sent FJ a ticket, they said my account was marked to be checked. For what reason? I have no idea. First one of the rep ask me for a screenshot of my LBT account details page with my name and address and etc. I send them that. Then, the next response I get was that they actually wanted me to send them a paypal screenshot of the transaction. So I sent that too, and it usually takes them 12-24 hours to reply. Then today AGAIN they now want a copy of a bill with my name and address on it. I don't get what the motive is here, I am happy to provide this information as I have not done anything wrong, but why are they wasting time with separate tickets, they could just put it all in one. It is also somewhat strange, as my account was verified once before and that was with the LBT offer I did. I am just wondering if it's worth it anymore. I have different Rep's responding to my tickets with different things they want. I don't have a scanner with me in my house. So I am going to either have to take a picture or go to someone else's house. Just trying to see if anyone else had to go through all this trouble and if in the end it worked out? Also, I'd be using a bank statement, do I have to show them the whole paper, or just the part with the name and address? I'd rather not reveal all my banking records to them. Any input or comments are appreciated! Last edited by FreebieBizz; 01-12-11 at 02:10 AM.. |
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01-12-11, 05:48 AM
| #2 |
| blah blah blah  Join Date: Nov 2005 Location: Here
Posts: 18,021
  | They would only want to see the bit showing your name and address. It's up to you whether you think it's worth it or not. If you want your gift, send them the info they require. They are just checking that you are who you say you are, its not unusual for them to ask for this info. If you have done nothing wrong, you have nothing to worry about.
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01-12-11, 07:04 AM
| #3 | |
| iPod Shuffle Join Date: Dec 2011
Posts: 4
| Quote:
It's just a weird because both of my referrals went on hold too, I am wondering if they will be subject to this kind of verification before I can cash them out? or was that just because my account is on hold? Last edited by FreebieBizz; 01-12-11 at 07:06 AM.. | |
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01-12-11, 07:19 AM
| #4 |
| Looking for a new job!!  Join Date: Jun 2008 Location: St Helens
Posts: 4,276
 | It is likely they may have seen similarities in all of the accounts and so they are asking for this information from all of the accounts in order to ensure you are not all the same person. Your referrals will have to contact FJ and go through the checks that are asked for in order for their accounts to be taken off hold too.
__________________ Last edited by ndev2k; 01-12-11 at 07:19 AM.. |
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01-12-11, 07:55 AM
| #5 |
| Mr Baldy Chicken  Join Date: Mar 2006
Posts: 14,482
| it can be because of lots of reasons, which I wont go into detail about in fairness to FJ. |
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01-12-11, 08:07 AM
| #6 |
| Currently: Moderating!  Join Date: Nov 2008 Location: Thatcham, Reading
Posts: 15,775
| Do you know either of the two referrals? It's possible that your accounts look similar to FJ and they have put all 3 of you on hold until they can verify you are indeed 3 different people. FJ have unfortunately received a lot of fraud recently and have therefore upped their security checks. Just send them the name and address details they are after and I'm sure everything will be fine. (They only ask for a bank statement as it's an official document with your details on it.)
__________________ Spoiler Free iPhone | Free iPhone | Free iPad 3 | Sign Define App | Freebie Proof Photo Blog Total Received: £7,446.87 plus Current Stats: 0 green 12 pending WIN an iPod Shuffle, XBox Live, Amazon or iTunes vouchers >> Free competition entry here << Spoiler Spoiler Spoiler |
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01-12-11, 08:41 AM
| #7 |
| iPod Shuffle Join Date: Dec 2011
Posts: 4
| I know the two referrals personally as they live in my area. They are my friends, so maybe that is why FJ is worried? |
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01-12-11, 09:16 AM
| #8 |
| Mr Baldy Chicken Join Date: Mar 2006
Posts: 14,482
| same postcode? |
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01-12-11, 09:21 AM
| #9 |
| What to put...  Join Date: Mar 2010
Posts: 9,050
| Same computer? IP?
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01-12-11, 11:46 AM
| #10 |
| Mr Baldy Chicken Join Date: Mar 2006
Posts: 14,482
| same surname? same colour socks? |
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02-12-11, 01:05 AM
| #11 |
| iPod Shuffle Join Date: Dec 2011
Posts: 4
| One of them lives in my city and the other one lives in the city next to mine. They all registered separably at their own houses. I think they were put on hold because they did the Intuit offer before the whole mess happened with them, so maybe FJ thinks they were involved or something? |
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05-12-11, 07:17 PM
| #12 |
| FJ Network Owner  Join Date: Mar 2007
Posts: 2,942
| We don't necessarily think your referrals were involved, but we had the Intuit offer removed due to fraud and we are also experiencing high levels of fraud on the LBT offer (which is our sister site). This is quite possibly why your account has been flagged up, if you and your referrals have all completed an offer that we know to be a target for fraud. Please be assured we don't place all accounts on hold just due to them having completed a particular offer. There are other things we consider too. I can't go into all of these (just because I don't want to tell fraudsters how to get round our checks, lol) but another thing we look at is the referring URL... if you have referred friends they are likely to have signed up direct ( i.e. there will be no referring URL) - this is seen where fraud has occurred. Please don't take this as us accusing you of anything - we are certainly not doing that. I hope you can appreciate why it is necessary for us to carry out additional checks to reduce fraud. Finally, I am sorry if we did not request all of the relevant information in our original message. We usually ask for everything together. |
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05-12-11, 07:42 PM
| #13 | |
| Mr Baldy Chicken Join Date: Mar 2006
Posts: 14,482
| Quote:
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