Has FJ Service Got Worse?

S4G4RS · 10-01-11, 01:18 PM

I use to claim items/custom orders from Freebiejeebies and they would immediately respond, being very helpful in the process. However in recent months, they have taken a few weeks to respond, claiming my referrals are invalid and putting that user on hold.
I've just asked for a custom order, how long would they now take to respond?
Has anyone else had these problems in recent months?
Thanks

goggz1888 · 10-01-11, 01:38 PM

the only thing i can think of is because of the time of year? they will have a back log i would imagine from the festive period etc. they always get back to me within 48 hrs which i think is very reasonable considering the amount of work they put in.

moviedrome · 10-01-11, 01:41 PM

It depends what you mean. Verifs were totally up to date on Friday but support tickets were a bit behind. Nothing like a few weeks though. No one has ever waited that long for a response and they're normally all answered within 24 hours.

Also users on hold is nothing to do with our service. If your referrals break the rules they'll go on hold.

Harvez · 10-01-11, 01:45 PM

Quote:

Originally Posted by S4G4RS

I use to claim items/custom orders from Freebiejeebies and they would immediately respond, being very helpful in the process. However in recent months, they have taken a few weeks to respond, claiming my referrals are invalid and putting that user on hold.
I've just asked for a custom order, how long would they now take to respond?
Has anyone else had these problems in recent months?
Thanks

Well since you have been a member since 2008, if in that time you had been here more active you would have seen that Freebiejeebies have a staff issue atm as one of the owners has just had a baby, they have also been dealing with massive fraud from members predominately overseas.

Overall FJ have and still continue to deliver a great service, if only they could get the Lovefilm free trial back which some networks seem to still be running.

corky20 · 10-01-11, 01:58 PM

Quote:

Originally Posted by Harvez

if only they could get the Lovefilm free trial back which some networks seem to still be running.

Most of my referrals are from USA... can we also bring back Gamefly!

goldVIP1 · 10-01-11, 02:10 PM

I wouldn't mind faster verification times..but other than that every thing seems good.

**the_icks** · 10-01-11, 02:11 PM

Quote:

Originally Posted by Harvez

Well since you have been a member since 2008, if in that time you had been here more active you would have seen that Freebiejeebies have a staff issue atm as one of the owners has just had a baby, they have also been dealing with massive fraud from members predominately overseas.

Overall FJ have and still continue to deliver a great service, if only they could get the Lovefilm free trial back which some networks seem to still be running.

I think its to do with the site type, Xpango are slightly different apparantly....

Monkeyegg · 11-01-11, 12:34 PM

Hey guys, just wanted to apologise for any apparent reduction of service over the last couple of months. I was a bit over-ambitious as to how much time I would be able to spend on FJ following the birth of Finlay.

I'm helping when I can but Fin obviously takes priority - I was under the impression that newborns sleep a lot, well mine doesn't fit into the stereotype! He has slept really well at night since birth and now treats me to the occasional 7 or 8 hours unbroken sleep in a night

Unfortunately though he doesn't sleep in the day hardly at all unless he is being held, which means I have one arm free at best!

Rich has been doing an awesome job of holding the fort (thanks Rich, you know I really appreciate it) and so generally our service standards haven't been too far short of normal levels, however I'm sorry for any shortfalls.

I'm teaching Fin how to use my iPhone and he should be helping on Support in the next month or so!

**the_icks** · 11-01-11, 12:37 PM

Bit of competition for Chigley - glad to hear you are enjoying things!!!

arcticfox · 11-01-11, 12:37 PM

Quote:

Originally Posted by Monkeyegg

Hey guys, just wanted to apologise for any apparent reduction of service over the last couple of months. I was a bit over-ambitious as to how much time I would be able to spend on FJ following the birth of Finlay.

I'm sorry but I really don't think you should be apologising to anyone. Go have a sleep...while you can

S4G4RS · 11-01-11, 02:15 PM

I guess their service is still the same/got back to their best

, they responded imminantly, (thanks FJ), also after I have clicked verify, how long should it take to get my item?
Thanks

**the_icks** · 11-01-11, 02:46 PM

Quote:

Originally Posted by Monkeyegg

Hey guys, just wanted to apologise for any apparent reduction of service over the last couple of months. I was a bit over-ambitious as to how much time I would be able to spend on FJ following the birth of Finlay.

I'm helping when I can but Fin obviously takes priority - I was under the impression that newborns sleep a lot, well mine doesn't fit into the stereotype! He has slept really well at night since birth and now treats me to the occasional 7 or 8 hours unbroken sleep in a night

Unfortunately though he doesn't sleep in the day hardly at all unless he is being held, which means I have one arm free at best!

Rich has been doing an awesome job of holding the fort (thanks Rich, you know I really appreciate it) and so generally our service standards haven't been too far short of normal levels, however I'm sorry for any shortfalls.

I'm teaching Fin how to use my iPhone and he should be helping on Support in the next month or so!

cono1717 · 11-01-11, 07:59 PM

I think for like the next month, you should sign all your tickets with.

Quote:

Sincerely Finlay,
FJ Support Baby

10-01-11, 01:18 PM	#1
S4G4RS iPod Shuffle Join Date: Sep 2008 Posts: 29	Has FJ Service Got Worse? I use to claim items/custom orders from Freebiejeebies and they would immediately respond, being very helpful in the process. However in recent months, they have taken a few weeks to respond, claiming my referrals are invalid and putting that user on hold. I've just asked for a custom order, how long would they now take to respond? Has anyone else had these problems in recent months? Thanks

10-01-11, 01:41 PM	#3
moviedrome FJ Network Owner Join Date: Jan 2007 Posts: 6,799	It depends what you mean. Verifs were totally up to date on Friday but support tickets were a bit behind. Nothing like a few weeks though. No one has ever waited that long for a response and they're normally all answered within 24 hours. Also users on hold is nothing to do with our service. If your referrals break the rules they'll go on hold. __________________ freebiejeebies Consoles \| Apple \| HDTV \| PS3 \| Mobiles \| Sports \| Gadgets \| Points \| Gifts \| Select Supported Network of the Year 2008 & 2009 & 2010 & 2011 Network Staff Member of the Year 2009 & 2011 (joint) Supported Network of the Year (Design) 2008 New and Unproven Network of the Year 2007 Last edited by moviedrome; 10-01-11 at 01:43 PM..

11-01-11, 12:34 PM	#8
Monkeyegg FJ Network Owner Join Date: Mar 2007 Posts: 2,942	Hey guys, just wanted to apologise for any apparent reduction of service over the last couple of months. I was a bit over-ambitious as to how much time I would be able to spend on FJ following the birth of Finlay. I'm helping when I can but Fin obviously takes priority - I was under the impression that newborns sleep a lot, well mine doesn't fit into the stereotype! He has slept really well at night since birth and now treats me to the occasional 7 or 8 hours unbroken sleep in a night Unfortunately though he doesn't sleep in the day hardly at all unless he is being held, which means I have one arm free at best! Rich has been doing an awesome job of holding the fort (thanks Rich, you know I really appreciate it) and so generally our service standards haven't been too far short of normal levels, however I'm sorry for any shortfalls. I'm teaching Fin how to use my iPhone and he should be helping on Support in the next month or so! __________________ Consoles \| Apple \| HDTV \| PS3 \| Mobiles \| Sports \| Gadgets \| Points \| Gifts \| Select Supported Network of the Year 2008, 2009, 2010 & 2011 Supported Network of the Year (Design) 2008

11-01-11, 12:37 PM	#9
the_icks Mr Baldy Chicken Join Date: Mar 2006 Posts: 14,482	Bit of competition for Chigley - glad to hear you are enjoying things!!! __________________

10-01-11, 01:38 PM	#2
goggz1888 iPod 60gb Join Date: May 2008 Posts: 1,680	the only thing i can think of is because of the time of year? they will have a back log i would imagine from the festive period etc. they always get back to me within 48 hrs which i think is very reasonable considering the amount of work they put in.

10-01-11, 02:10 PM	#6
goldVIP1 BANNED Join Date: Jan 2011 Posts: 9	I wouldn't mind faster verification times..but other than that every thing seems good.

11-01-11, 02:15 PM	#11
S4G4RS iPod Shuffle Join Date: Sep 2008 Posts: 29	I guess their service is still the same/got back to their best , they responded imminantly, (thanks FJ), also after I have clicked verify, how long should it take to get my item? Thanks