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More delays

This is a discussion on More delays within the Freebiejeebies forums, part of the eXceem supported sites category; Sorry guys, just giving you a heads up that delays are still continuing. I've had major problems with Internet yesterday ...

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Old 22-09-10, 10:37 AM   #1
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More delays


Sorry guys, just giving you a heads up that delays are still continuing.

I've had major problems with Internet yesterday and today, and I'm pretty much limited to answering support tickets on my phone. I'm with BT and I rang them yesterday, just rang them again today & they've now informed me there is a problem at the exchange and I "just have to wait", there's nothing they can do for me.

Anyone else on BT and having problems?

Anyway the main purpose of me posting is to apologise again, i realise it's just one delay after another at the moment
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Old 22-09-10, 10:43 AM   #2
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Yeah not in same area but our Internet is slowing down
 
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Old 22-09-10, 11:19 AM   #3
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Is the verification process still about 7-10 days?
 
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Old 22-09-10, 11:32 AM   #4
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Is the verification process still about 7-10 days?
I think it's more like 10-14 days at the moment I'll be blitzing them as soon as I get my Internet back.
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Old 22-09-10, 11:38 AM   #5
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no worries alex, thanks for the heads up.

everyones had their internet go down at some point so everyone should be understanding.
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Old 22-09-10, 12:01 PM   #6
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What area are you in alex?
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Old 22-09-10, 12:07 PM   #7
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When will u be doing location pendings from 1st of July?
 
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Old 22-09-10, 12:17 PM   #8
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Quote:
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I think it's more like 10-14 days at the moment I'll be blitzing them as soon as I get my Internet back.
Yea I'm on 12 days of verifying now!

Not too much problem as it's just replacing money already spent... but hope you get your internet back up very soon!

(Out of interest, what day have you stopped at for verifs?!)
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Old 22-09-10, 12:19 PM   #9
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No problem Alex, just do what you can when you get your internet back and thanks for informing. I don't like BT as a company, they used to ring everyday asking if i wanted their service again.
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Old 22-09-10, 04:01 PM   #10
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I'm in Peterborough, Cambridgeshire. It's still down at the moment, Ive spent nearly 2 hours on the phone to BT over yesterday & today but there's nothing they can do for me until the problem with the exchange is fixed I asked for a likely timescale but they basically don't know, although they hoped it would be within 24 hours (that was when I spoke to them this morning).

There are still some verifs from 9th September, that should be the earliest but I realise those ones will be 14 days old tomorrow and far short of our normal service levels.
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Old 22-09-10, 04:39 PM   #11
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Maybe hubby has taken the internet plug out of the wall to keep you off of the PC!
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Old 22-09-10, 04:39 PM   #12
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Mine was the 10th I think! Shouldn't be long then, thanks.

Best of luck with BT... threaten them a bit with changing and I'm sure you'll get something out of them... maybe a free offer for FJ?!
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Old 22-09-10, 05:12 PM   #13
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Mine was the 10th I think! Shouldn't be long then, thanks.

Best of luck with BT... threaten them a bit with changing and I'm sure you'll get something out of them... maybe a free offer for FJ?!
I believe mine was the 10th also so fingers crossed it wont be long as I'm actually waiting for a custom order.
 
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Old 22-09-10, 05:23 PM   #14
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I don't even know when mine was, I'm itching to get my custom PC, hoping they still have it when I'm verified, but I know you'll bring them up to date asap.

Thanks for letting us know.
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Old 22-09-10, 05:49 PM   #15
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Maybe hubby has taken the internet plug out of the wall to keep you off of the PC!
I think hubby prefers me when I'm ignoring him on my laptop than when I'm in a strop because I can't use it!

We were already thinking of switching to Sky broadband because it will work out cheaper for us - does anyone have theirs through Sky? If so, would be good to hear what you think.
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Old 22-09-10, 05:50 PM   #16
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I have Sky, have never had any issues.
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Old 22-09-10, 06:01 PM   #17
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Why not virgin? I work for them and I can truthfully say that their network is only getting better and better. Also you do not need to rely on telephone lines.
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Old 22-09-10, 06:06 PM   #18
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mine was on the 20th, No problems though, i hope you get it fixed, i hate bt
 
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Old 22-09-10, 06:10 PM   #19
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Why not virgin? I work for them and I can truthfully say that their network is only getting better and better. Also you do not need to rely on telephone lines.
my mate has virgin and has nothing but connection issues after 9pm onwards. it happens about 8 out of 10 times he plays the ps3. also same for other guy in the same house on his pc/laptops. connection issues.

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Old 22-09-10, 06:11 PM   #20
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I use sky and have no issues. However virgin media are not allowed to connect their cables to our property (clever deal done by sky when development was built!) and if they were I would go with them

as a stop gap, goto carphonewarehouse and get a mobile internet dongle on 3, can be had on PAYG and would give better BB than on a phone (you use a iphone dont you? dont think that can be made into a mobile wifi hotspot?)
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