What does 'this user is on hold' mean?

willyg · 07-09-10, 08:59 PM

sent my gift to be verified then came back with 6 of mine saying 'this user is on hold' what does it mean? + is there anything i can do about it? also once i get my 22 again, will i have to wait the same amount of time to get my account verified again???
cheers in advance guys

Riverlution · 07-09-10, 09:28 PM

"This user is on hold" means that Freebiejeebies suspects that user in particular of trying to cheat the system somehow, by going against the terms and conditions. There are many reasons why it may have happened, and you may never find out why your refferals went on hold, but you could send a support ticket to ask why they are on hold, although they may not be able to discuss that with you. Basically, unless the user with the account on hold sorts their own account out, then you don't get credited for them.

And on the verification, did you verify pretty recently? It doesn't usually take so long, but the FJ staff have been bogged down with work recently, so when you next ask for verification, it will likely not take as long.

Monkeyegg · 07-09-10, 11:33 PM

Please don't submit a support ticket asking why your referral(s) has been placed on hold. All we can tell you is that a breach of our T&C has occurred, or is suspected.

We can't give more specific information about a referral's account due to data protection rules. Your referral will need to contact us themselves.

tommo45 · 08-09-10, 11:24 AM

Will they ever get taken off hold or not?

**the_icks** · 08-09-10, 11:26 AM

depends, it could be a simple error on their part, or something more sinister

Ins1d3r · 08-09-10, 02:16 PM

If you haven't done anything bad, everything should be fine. Hope those 6 haven't registered from the same pc.

07-09-10, 08:59 PM	#1
willyg iPod Shuffle Join Date: Apr 2010 Posts: 1	What does 'this user is on hold' mean? sent my gift to be verified then came back with 6 of mine saying 'this user is on hold' what does it mean? + is there anything i can do about it? also once i get my 22 again, will i have to wait the same amount of time to get my account verified again??? cheers in advance guys

07-09-10, 11:33 PM	#3
Monkeyegg FJ Network Owner Join Date: Mar 2007 Posts: 2,942	Please don't submit a support ticket asking why your referral(s) has been placed on hold. All we can tell you is that a breach of our T&C has occurred, or is suspected. We can't give more specific information about a referral's account due to data protection rules. Your referral will need to contact us themselves. __________________ Consoles \| Apple \| HDTV \| PS3 \| Mobiles \| Sports \| Gadgets \| Points \| Gifts \| Select Supported Network of the Year 2008, 2009, 2010 & 2011 Supported Network of the Year (Design) 2008

08-09-10, 11:26 AM	#5
the_icks Mr Baldy Chicken Join Date: Mar 2006 Posts: 14,482	depends, it could be a simple error on their part, or something more sinister __________________

07-09-10, 09:28 PM	#2
Riverlution iPod Nano 4GB Join Date: Feb 2010 Location: Nottingham Posts: 394	"This user is on hold" means that Freebiejeebies suspects that user in particular of trying to cheat the system somehow, by going against the terms and conditions. There are many reasons why it may have happened, and you may never find out why your refferals went on hold, but you could send a support ticket to ask why they are on hold, although they may not be able to discuss that with you. Basically, unless the user with the account on hold sorts their own account out, then you don't get credited for them. And on the verification, did you verify pretty recently? It doesn't usually take so long, but the FJ staff have been bogged down with work recently, so when you next ask for verification, it will likely not take as long.

08-09-10, 11:24 AM	#4
tommo45 iPod Nano 2GB Join Date: Aug 2010 Posts: 143	Will they ever get taken off hold or not?

08-09-10, 02:16 PM	#6
Ins1d3r iPod Nano 1GB Join Date: Aug 2010 Posts: 55	If you haven't done anything bad, everything should be fine. Hope those 6 haven't registered from the same pc.