Emailing support during down time

-null- · 06-09-10, 06:13 PM

Did you have to use your freebie jeebies email when you emailed support during the system down time. I just realised I used my home email not the gmail email I'm registered on FJ with.

I did include the fj site and my referral ID in the email though so will it be trackable? Or should I just create a support ticket now the system is back online?

Monkeyegg · 06-09-10, 07:40 PM

Quote:

Originally Posted by -null-

Did you have to use your freebie jeebies email when you emailed support during the system down time. I just realised I used my home email not the gmail email I'm registered on FJ with.

I did include the fj site and my referral ID in the email though so will it be trackable? Or should I just create a support ticket now the system is back online?

We should be able to deal with your query because you have included the site/ref ID. The only reason we wouldn't be able to do a full reply is if we were in doubt as to your identity or if you were submitting bank details, change of address, or something else similar where we need to be sure it is genuinely the account holder we are dealing with.

-null- · 07-09-10, 07:04 PM

Are you still catching up on email sent to the support address. I sent the email late on Friday but haven't received a response.

(asking because it seems unusual to wait so long)

moviedrome · 07-09-10, 08:52 PM

Quote:

Originally Posted by -null-

Are you still catching up on email sent to the support address. I sent the email late on Friday but haven't received a response.

(asking because it seems unusual to wait so long)

all tickets were up to date about an hour ago so it sounds like we didn't get it. Could you raise a new ticket please?

Kaysar · 07-09-10, 09:00 PM

Quote:

Originally Posted by -null-

Are you still catching up on email sent to the support address. I sent the email late on Friday but haven't received a response.

(asking because it seems unusual to wait so long)

I sent one over a week ago, shall I re submit

moviedrome · 07-09-10, 09:01 PM

all tickets were up to date an hour ago, definitely don't wait more than 48 hours

-null- · 07-09-10, 09:22 PM

kk Thanks.

-null- · 09-09-10, 07:02 PM

I think FJ are ignoring me. Or emails received after 11pm are going missing.

Will be 48 hours come 11pm this evening since I raised a ticket through the support system after my initial email was lost

Should I try again (trying not to pester support as I know how annoying it is)?

chigley · 09-09-10, 07:04 PM

Quote:

Originally Posted by -null-

I think FJ are ignoring me. Or emails received after 11pm are going missing.

Will be 48 hours come 11pm this evening since I raised a ticket through the support system after my initial email was lost

Should I try again (trying not to pester support as I know how annoying it is)?

Did you get a reply with a ticket ID after emailing FJ?

-null- · 09-09-10, 07:14 PM

Quote:

Originally Posted by chigley

Did you get a reply with a ticket ID after emailing FJ?

Yes.

Does that mean FJ are ignoring me

chigley · 09-09-10, 07:18 PM

Quote:

Originally Posted by -null-

Yes.

What's the ticket ID? I'll see if anything's gone wrong on the technical side of things.

-null- · 09-09-10, 07:20 PM

PM'd it.

Thanks

06-09-10, 06:13 PM	#1
-null- Mini Mac Join Date: Feb 2008 Posts: 3,143	Emailing support during down time Did you have to use your freebie jeebies email when you emailed support during the system down time. I just realised I used my home email not the gmail email I'm registered on FJ with. I did include the fj site and my referral ID in the email though so will it be trackable? Or should I just create a support ticket now the system is back online?

07-09-10, 09:01 PM	#6
moviedrome FJ Network Owner Join Date: Jan 2007 Posts: 6,799	all tickets were up to date an hour ago, definitely don't wait more than 48 hours __________________ freebiejeebies Consoles \| Apple \| HDTV \| PS3 \| Mobiles \| Sports \| Gadgets \| Points \| Gifts \| Select Supported Network of the Year 2008 & 2009 & 2010 & 2011 Network Staff Member of the Year 2009 & 2011 (joint) Supported Network of the Year (Design) 2008 New and Unproven Network of the Year 2007

07-09-10, 07:04 PM	#3
-null- Mini Mac Join Date: Feb 2008 Posts: 3,143	Are you still catching up on email sent to the support address. I sent the email late on Friday but haven't received a response. (asking because it seems unusual to wait so long)

07-09-10, 09:22 PM	#7
-null- Mini Mac Join Date: Feb 2008 Posts: 3,143	kk Thanks.

09-09-10, 07:02 PM	#8
-null- Mini Mac Join Date: Feb 2008 Posts: 3,143	I think FJ are ignoring me. Or emails received after 11pm are going missing. Will be 48 hours come 11pm this evening since I raised a ticket through the support system after my initial email was lost Should I try again (trying not to pester support as I know how annoying it is)?

09-09-10, 07:20 PM	#12
-null- Mini Mac Join Date: Feb 2008 Posts: 3,143	PM'd it. Thanks