03/09/2010 - Support System Problems

Monkeyegg · 06-09-10, 12:05 PM

Quote:

Originally Posted by moviedrome

i'm not convinced that's strictly true!!

I am!

I'm gonna have to confiscate your no-more-nails in the 7 day period leading to any of your hols hehe.

moviedrome · 06-09-10, 12:08 PM

Quote:

Originally Posted by Monkeyegg

I am!

I'm gonna have to confiscate your no-more-nails in the 7 day period leading to any of your hols hehe.

it wasn't me!! we don't really know how it happened to be honest

chigley · 06-09-10, 12:58 PM

Quote:

Originally Posted by moviedrome

it wasn't me!! we don't really know how it happened to be honest

I do....... I trusted you to do a simple job

corky20 · 07-09-10, 07:09 PM

Quote:

Originally Posted by chigley

OK support system is back online and fully functioning - the problems have been fixed.
Please bear with me while I upload the ticket attachments, everything else should be working as-normal.

Are you sure?! I'm still getting problems. I tried submitting a ticket through ps3.freebiejeebies and when I submit it, it says ticket has been created but it's just my previous ticket!

I did manage to get one sent through general but the email confirmation was blank!

chigley · 07-09-10, 07:17 PM

Quote:

Originally Posted by corky20

Are you sure?! I'm still getting problems. I tried submitting a ticket through ps3.freebiejeebies and when I submit it, it says ticket has been created but it's just my previous ticket!

I did manage to get one sent through general but the email confirmation was blank!

Yep I'm almost certain everything is working, except the odd cases of blank emails.
Was it a Hotmail address that you got the blank email on?

**rider900** · 07-09-10, 07:22 PM

Quote:

Originally Posted by chigley

Yep I'm almost certain everything is working, except the odd cases of blank emails.
Was it a Hotmail address that you got the blank email on?

Yeah I've been getting that on hotmail.

When I viewed it on my iPhone, same hotmail address it showed loads of code.

chigley · 07-09-10, 07:30 PM

Has anyone received a blank email who isn't on Hotmail?
Seems to be a pattern here...

arcticfox · 07-09-10, 07:33 PM

Quote:

Originally Posted by chigley

Has anyone received a blank email who isn't on Hotmail?
Seems to be a pattern here...

just to add to your pattern, I just got a blank reply and I'm on Hotmail

chigley · 08-09-10, 09:13 AM

OK all Hotmail email issues should now be fixed.
Please post here if you receive any more dodgy emails after the timestamp of this post.

(The Hotmail thing was a known issue with the support software, they just hadn't publicly released the patch yet.)

Charlie

**the_icks** · 08-09-10, 09:18 AM

my newsletter hasnt arrived

chigley · 08-09-10, 09:52 AM

Quote:

Originally Posted by the_icks

my newsletter hasnt arrived

Not my department sorry!

FurbtasticM · 07-10-10, 08:57 AM

Tried to log a support ticket today but no image verification details are showing?

Harvez · 07-10-10, 09:02 AM

me too thought it was work blocking the images.

FurbtasticM · 07-10-10, 09:50 AM

Yeah, I thought that but is the same on the home pc.

PS - Congrats on claiming the top spot for "free iPhone" - git

lol

Harvez · 07-10-10, 11:58 AM

Google is dancing around, all my sites are up n down like a yoyo few days yet before things settle then see how they lay.

FurbtasticM · 07-10-10, 12:02 PM

More up than down though for ya though.

dbatch · 09-10-10, 10:18 AM

Is there still problems, i have submitted 2 support tickets and they have not been answered for over 12 hours its not like freebiejeebies?

08-09-10, 09:18 AM	#30
the_icks Mr Baldy Chicken Join Date: Mar 2006 Posts: 14,482	my newsletter hasnt arrived __________________

07-10-10, 08:57 AM	#32
FurbtasticM ..is a Muppet! Join Date: Oct 2006 Location: Swindon Posts: 10,243	Tried to log a support ticket today but no image verification details are showing? __________________ iPhone deals \| Giveaway \| Free iPhone \| Free iPad

07-10-10, 09:02 AM	#33
Harvez Mini Mac Join Date: Nov 2006 Location: l33dz Posts: 9,488	me too thought it was work blocking the images. __________________ Freebiejeebies \| Free iphone \| Free Blackberry \| Free Wii U \| Free laptop Someone once said "Life is what you make it", I disagree sometimes life makes you into what you are.

07-10-10, 09:50 AM	#34
FurbtasticM ..is a Muppet! Join Date: Oct 2006 Location: Swindon Posts: 10,243	Yeah, I thought that but is the same on the home pc. PS - Congrats on claiming the top spot for "free iPhone" - git lol __________________ iPhone deals \| Giveaway \| Free iPhone \| Free iPad

07-10-10, 11:58 AM	#35
Harvez Mini Mac Join Date: Nov 2006 Location: l33dz Posts: 9,488	Google is dancing around, all my sites are up n down like a yoyo few days yet before things settle then see how they lay. __________________ Freebiejeebies \| Free iphone \| Free Blackberry \| Free Wii U \| Free laptop Someone once said "Life is what you make it", I disagree sometimes life makes you into what you are.

07-09-10, 07:30 PM	#27
chigley Mini Mac Join Date: Sep 2006 Location: Bolton/London (home/uni.) Posts: 8,424	Has anyone received a blank email who isn't on Hotmail? Seems to be a pattern here...

08-09-10, 09:13 AM	#29
chigley Mini Mac Join Date: Sep 2006 Location: Bolton/London (home/uni.) Posts: 8,424	OK all Hotmail email issues should now be fixed. Please post here if you receive any more dodgy emails after the timestamp of this post. (The Hotmail thing was a known issue with the support software, they just hadn't publicly released the patch yet.) Charlie

07-10-10, 12:02 PM	#36
FurbtasticM ..is a Muppet! Join Date: Oct 2006 Location: Swindon Posts: 10,243	More up than down though for ya though. __________________ iPhone deals \| Giveaway \| Free iPhone \| Free iPad

09-10-10, 10:18 AM	#37
dbatch iPod 20gb Join Date: Jun 2008 Posts: 688	Is there still problems, i have submitted 2 support tickets and they have not been answered for over 12 hours its not like freebiejeebies? __________________ Freegifts : Free Gifts and Gadgets