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Support tickets
This is a discussion on Support tickets within the Freebiejeebies forums, part of the eXceem supported sites category; Is fj down as support ticket hasn't been answered as fast as it normally is?...
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This is a discussion on Support tickets within the Freebiejeebies forums, part of the eXceem supported sites category; Is fj down as support ticket hasn't been answered as fast as it normally is?...
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06-05-10, 04:09 PM
| #1 |
| iPod 60gb  Join Date: Apr 2010
Posts: 1,860
 | Support ticketsIs fj down as support ticket hasn't been answered as fast as it normally is?
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06-05-10, 04:12 PM
| #2 | |
| blah blah blah  Join Date: Nov 2005 Location: Here
Posts: 18,020
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 Goody, another thread.I'm afraid sometimes that the FJ team have this thing called a life and also a thing called work. Should they have some time I'm sure they will only be too happy to deal with your support ticket. FJ is NOT down.
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06-05-10, 04:13 PM
| #3 |
| iPod 30gb Join Date: Jan 2010
Posts: 1,009
| I'm sure it will be answered soon, just be patient. |
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06-05-10, 04:14 PM
| #4 | |
| iPod 60gb Join Date: Apr 2010
Posts: 1,860
| Quote:
__________________ Last edited by jrjokerz; 06-05-10 at 04:15 PM.. | |
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06-05-10, 04:22 PM
| #5 | |
| ..is a Muppet!  Join Date: Oct 2006 Location: Swindon
Posts: 10,243
| Quote:
__________________ Last edited by FurbtasticM; 06-05-10 at 04:22 PM.. | |
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06-05-10, 04:23 PM
| #6 |
| iPod 30gb  Join Date: Mar 2010 Location: Sussex
Posts: 1,371
 | They are more than likely very busy, they will answer you as soon as they have the time, just try and be patient, |
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06-05-10, 04:50 PM
| #7 |
| iPod 60gb Join Date: Apr 2010
Posts: 1,860
| is FJ alex's and Richard's full time job?
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06-05-10, 04:53 PM
| #8 | ||
| blah blah blah Join Date: Nov 2005 Location: Here
Posts: 18,020
| Quote:
Quote:
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06-05-10, 04:54 PM
| #9 | |
| iPod 60gb Join Date: Apr 2010
Posts: 1,860
| Quote:
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06-05-10, 06:40 PM
| #10 |
| FJ Network Owner  Join Date: Jan 2007
Posts: 6,798
| We realise that things have been running a little more slowly recently. This is due to pretty much all of us having some personal issues at the moment. It's really bad timing as at the same time referrals and tickets have also increased by 25%. Thing should start to get back to normal soon as will has also had to take a break for a few weeks to concentrate on his degree. Apologies guys, we're still very much here and doing our absolute best.
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06-05-10, 06:52 PM
| #11 |
| Call me Vlad  Join Date: Jun 2008 Location: South London
Posts: 9,512
| poor FJ, have to apologise when they aren't answering tickets in under a day!
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06-05-10, 07:33 PM
| #12 |
| iPod 60gb Join Date: Apr 2010
Posts: 1,860
| ok thanks for the info
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06-05-10, 07:51 PM
| #13 | |
| iPod 60gb  Join Date: Jan 2008 Location: Brighton
Posts: 1,663
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06-05-10, 10:25 PM
| #14 | |
| ..is a Muppet! Join Date: Oct 2006 Location: Swindon
Posts: 10,243
| Quote:
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07-05-10, 02:50 AM
| #15 |
| FJ Network Owner  Join Date: Mar 2007
Posts: 2,942
| No worries, I don't think anyone can be accused of being over-critical of us (certainly not in this thread) and thanks to all for your patience. I'd hate you all to think we're slacking off... there's still hours of work being put in each day, unfortunately it's just treading water at the moment - the latest backlog is mainly down to sheer volume. Around 100 accounts entered verification on 29th and 30th April alone, and I can't just race through them because we are having some fraud issues which have to be dealt with, and can be quite arduous to track down. As Rich said, we've all got stuff happening personally which has meant the extra push we need to bring things bang up to date just hasn't been possible. Some things will become a little clearer to you in the next few days, and we will get back up to date as soon as poss  |
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07-05-10, 08:10 AM
| #16 | |
| iPod Nano 1GB Join Date: Mar 2010
Posts: 97
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07-05-10, 01:33 PM
| #17 |
| iPod 60gb Join Date: Apr 2010
Posts: 1,860
| so people who have already received can you please say as it only works for new accounts and if your name comes out of the hat and you win it will be pointless as you already have an account ....Please giive the chance to someone who hasn't gotten one.. Please
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07-05-10, 01:50 PM
| #18 | |
| Mini Mac  Join Date: Nov 2006 Location: l33dz
Posts: 9,488
| Quote:
__________________ Freebiejeebies | Free iphone | Free Blackberry | Free Wii U | Free laptop Someone once said "Life is what you make it", I disagree sometimes life makes you into what you are. | |
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07-05-10, 01:53 PM
| #19 |
| iPod 60gb Join Date: Apr 2010
Posts: 1,860
| sorry i feel stupid... wrong thread!!!
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07-05-10, 02:35 PM
| #20 | |
| iPod 30gb Join Date: Jan 2010
Posts: 1,009
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