Support tickets

[FurbtasticM]

Originally Posted by Monkeyegg

No worries, I don't think anyone can be accused of being over-critical of us (certainly not in this thread) and thanks to all for your patience.

I'd hate you all to think we're slacking off... there's still hours of work being put in each day, unfortunately it's just treading water at the moment - the latest backlog is mainly down to sheer volume. Around 100 accounts entered verification on 29th and 30th April alone, and I can't just race through them because we are having some fraud issues which have to be dealt with, and can be quite arduous to track down.

As Rich said, we've all got stuff happening personally which has meant the extra push we need to bring things bang up to date just hasn't been possible. Some things will become a little clearer to you in the next few days, and we will get back up to date as soon as poss

Thanks Alex, dare I ask when the next batch of orders will go through, my custom option is a present for someone else and I just need to be sure on timing.

[Monkeyegg]

Originally Posted by FurbtasticM

Thanks Alex, dare I ask when the next batch of orders will go through, my custom option is a present for someone else and I just need to be sure on timing.

Rich said he's just done a batch and I think yours may have been included.

[Simmo]

Heh, just had a support ticket answered in one hour, top stuff