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This is a discussion on My account is in hold :( Help please !! within the Freebiejeebies forums, part of the eXceem supported sites category; Hello everybody, I'm new here. I have a problem, my account is in hold but I've not breach any condition ...
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06-03-10, 11:47 AM
| #1 |
| iPod Shuffle Join Date: Mar 2010
Posts: 12
 | My account is in hold :( Help please !!Hello everybody, I'm new here. I have a problem, my account is in hold but I've not breach any condition of fj. I've already contacted the support. The first one time they tell me that my account is in hold because they want the proof that my name and my address was real. So I gave their this information (attached my identity card). Then they ask me the screenshot of my billing info on my Intuit account so I attached the screenshot. Then they ask me the photograph of the card used for the payment. Are they completely crazy??? I won't give them this photograph. Why they ask for all these information to me??? Other people in my same condition?? I have never read this in any forum. I'm the only one that fj don't want to pay?? I have two referral. So they ask me information and when I reply with the information requested, they ask me other information and so on. For me this is very incorrect from fj. Someone that can help me please, I don't know what else do. |
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06-03-10, 11:49 AM
| #2 |
| Super Moderator  Join Date: Apr 2008
Posts: 7,770
 | Unlucky Honestly, we can't help you, your only option is to sort this out with FJ support.
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06-03-10, 11:50 AM
| #3 |
| iBook  Join Date: Dec 2006 Location: Nottingham
Posts: 2,325
| This is issue is between you and FJ not Exceem, but the best thing to do is to provide them what they ask for. They have to protect themselves against fraudsters (an no im not saying you are) and it is beeter for them to be over cautious then just take everybodies word for who / what they are, best way to stay in business to be fair. |
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06-03-10, 11:52 AM
| #4 |
| iPod Shuffle Join Date: Mar 2010
Posts: 12
| Thank you for reply immediately. I'm doing this but they request me information too private. I would to know if their ask for that information to other people here. |
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06-03-10, 11:55 AM
| #5 |
| Mini Mac  Join Date: Apr 2009 Location: Plymouth!
Posts: 5,669
 | Freebiejeebies are not scammers. What they are asking are all for security reasons. by the way, what's wrong with taking a photograph?
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06-03-10, 12:00 PM
| #6 | |
| iBook  Join Date: Jan 2009 Location: Location : Location
Posts: 2,491
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06-03-10, 12:00 PM
| #7 |
| iPod 60gb  Join Date: Jan 2008 Location: Brighton
Posts: 1,663
| Ask them if it's alright to send a photo of the card you used if you hide the numbers but leave your name visable. |
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06-03-10, 12:01 PM
| #8 | |
| iPod Shuffle Join Date: Mar 2010
Posts: 12
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The wrong is because in the terms and conditions there isn't write that they can ask me for a photograph of my card but only that they can ask to me for a proof of name and address and I give their these proof. After these proof another proof and I again give their another proof. After these another proof and so on, when they stop to ask me proof? I can't give their all the proof that they ask me because I accepted their terms and conditions so they only ask me for that information not for all the information that they want some information is too private for me and I don't want give their all these information. | |
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06-03-10, 12:04 PM
| #9 |
| Mini Mac Join Date: Apr 2009 Location: Plymouth!
Posts: 5,669
| But if you are (I dare say) a scammer. Meaning you have not completed the Intuit offer correctly, such as just cancelled the account after the trial is up, I think they have a right to ask for proof.. They are giving you in essence another chance. FJ do not just ask for photograph willy nilly, there is always a reason behind it.
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06-03-10, 12:05 PM
| #10 |
| FJ Network Owner  Join Date: Jan 2007
Posts: 6,798
| we have already said that you can blank out any other private info, we just want to see the card showing only the last 4 digits (as shown on your screenshot that you have sent us) to make sure it's not a virtual/prepaid card
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06-03-10, 12:05 PM
| #11 |
| iPod Shuffle Join Date: Mar 2010
Posts: 12
| I never read from other people that. If I knew before that fj ask me for these private information for sure now I was not a fj user. |
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06-03-10, 12:05 PM
| #12 | |
| FJ Network Owner Join Date: Jan 2007
Posts: 6,798
| Quote:
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06-03-10, 12:07 PM
| #13 |
| Mini Mac Join Date: Apr 2009 Location: Plymouth!
Posts: 5,669
| I can confirm that. I've been asked to give a screenshot of my LoveFilm account before and I just blanked out the information that was not needed, and considered 'private'. No problems.. It sort of seems like you think FJ are conning you, because if that is so, you are wrong 
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06-03-10, 12:53 PM
| #14 |
| Looking for a new job!!  Join Date: Jun 2008 Location: St Helens
Posts: 4,272
 | I basically think 'lucky' must have used a Virtual Credit Card which is against the rules and this is why he/she is reluctant/unable to provide a photo. Now they are coming on here saying it is all a scam because they broke the rules and have been caught. However I am happy to be proved wrong. (It happens a lot)
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06-03-10, 01:22 PM
| #15 | |
| iPod Shuffle Join Date: Mar 2010
Posts: 12
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06-03-10, 01:24 PM
| #16 | |
| iPod Shuffle Join Date: Mar 2010
Posts: 12
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It's ok they ask me too for a screenshot of my Intuit account before and I give it to their. But after that, they ask to you other thing or not? | |
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06-03-10, 01:28 PM
| #17 | |
| iPod Shuffle Join Date: Mar 2010
Posts: 12
| Quote:
Last edited by lucky; 06-03-10 at 01:29 PM.. | |
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06-03-10, 01:29 PM
| #18 | |
| FJ Network Owner Join Date: Jan 2007
Posts: 6,798
| as i said, we're not asking for any further information you've already given us the last 4 digits you've already given us your name we just need to see the rest of the card - ALL the other info can be removed from the card except that listed above and the card branding. oh and Quote:
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06-03-10, 01:34 PM
| #19 |
| iPod 20gb  Join Date: Jun 2008 Location: Essex
Posts: 745
| Just do what they ask, or stop moaning as it wont change anything. Your fate is in your hands *plays Saw music* |
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06-03-10, 01:38 PM
| #20 | |
| iPod Shuffle Join Date: Mar 2010
Posts: 12
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