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This is a discussion on FJ Customer Service within the Freebiejeebies forums, part of the eXceem supported sites category; Folks, Just wanted to post a quick message to congratulate FJ on their customer service. I've only recently signed up ...
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04-11-09, 05:01 PM
| #1 |
| iPod Shuffle Join Date: Nov 2009
Posts: 7
 | FJ Customer ServiceFolks, Just wanted to post a quick message to congratulate FJ on their customer service. I've only recently signed up and have emailed them with 101 queries (not literally) and I've always had a reply within 2-3 minutes (usually from a chap called Alex!). Although my account is taking some time to credit, I can't fault their customer service. Just thought I'd mention this as I know too many people are quick enough to criticise but not quick enough to post positive feedback  |
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04-11-09, 05:03 PM
| #2 | |
| Mini Mac  Join Date: May 2005 Location: London
Posts: 6,321
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04-11-09, 05:03 PM
| #3 | |
| Call me Ben ....  Join Date: Apr 2006 Location: Bristol / Neath
Posts: 7,738
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(Alex is a she lol  )glad to see you've also had a great experience with them anyway What you aiming to get?
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04-11-09, 05:05 PM
| #4 |
| Mini Mac  Join Date: Apr 2009 Location: Plymouth!
Posts: 5,669
 | Good feedback indeed  Yes, FJ has fantastic support. Also, the 'guy' that has been answering your tickets is a woman  FJ is ran by 4 people I believe, though two others are more behind the scenes me thinks. Alex and Richard are members here at eXceem and they are FJ Great people I must say
__________________ Got a top secret method but don't know how to use it? I'll help!   Spoiler Tom Felton & David Bowie Fan Girl! Last edited by ElectroGirl; 04-11-09 at 05:05 PM.. |
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04-11-09, 05:54 PM
| #5 |
| iPod Shuffle Join Date: Nov 2009
Posts: 7
| OOOOPS!!!!!  I must apologise to Alex then for refering to her as a man - apologies (if you do read this thread!). Either way, you've been great answering all my queries. I'm hoping to get a PS3 - that is my aim but whether I achieve this goal or not is another matter! |
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04-11-09, 05:57 PM
| #6 |
| Call me Vlad  Join Date: Jun 2008 Location: South London
Posts: 9,512
| Yup, FJ have the best customer support I've encountered, not just for a freebie network, but for any business.
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04-11-09, 06:12 PM
| #7 | |
| Mr Baldy Chicken  Join Date: Mar 2006
Posts: 14,482
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well she does have big hands and a large adams apple
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04-11-09, 06:41 PM
| #8 | |
| FJ Network Owner  Join Date: Mar 2007
Posts: 2,942
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04-11-09, 07:32 PM
| #10 |
| iBook  Join Date: Jan 2009 Location: Location : Location
Posts: 2,491
| The best customer service i ever seen ... Very impressive ... hope that all customer service are like FJ |
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