Support

iggy · 04-10-09, 07:24 AM

Hi. I've sent two support tickets but have heard nothing.
How long does it take before you hear back?
I'm on AOL. Are there certain internet providers that have been incompatible?
What do I do?
Please advise, someone!

**the_icks** · 04-10-09, 07:26 AM

Was it an iggy pop3 email address?

SometingStu · 04-10-09, 07:26 AM

It should be within 48 hours, the staff do come on to this site also though so it ight be worth telling the on here.

tazx007 · 04-10-09, 07:32 AM

Be patient as freebiejeebies is very good and responds usually in a timely manner. You can also post your question here and maybe the community can help you out.

ndev2k · 04-10-09, 07:38 AM

AOL may block the emails. Simply log into the support.freebiejeebies.co.uk website and check on your tickets. You may find they were answered very quickly

Monkeyegg · 04-10-09, 08:21 AM

Hi, we've only got tickets outstanding from about 4am this morning (I am working through them as we speak and only have a few left to be fully up to date)...

I think I recognise your name and it's most likely we have received your email and have replied, but you haven't received it. We do seem to get problems with AOL users.

Could you please add our support email address to your list of contacts? Also, I think someone on here said if you raise your query as a support ticket through the support tab of your account you are less likely to have problems receiving our replies.

iggy · 04-10-09, 08:57 AM

Thanks for the prompt reply. Please can I have that e-mail address?
Being thick, I can't see it!

moviedrome · 04-10-09, 09:14 AM

it's support@freebiejeebies.co.uk

iggy · 04-10-09, 11:30 AM

Thanks! Found the replies in my spam box.
AOL had put it there automatically!

04-10-09, 07:24 AM	#1
iggy iPod Shuffle Join Date: Sep 2009 Posts: 27	Support Hi. I've sent two support tickets but have heard nothing. How long does it take before you hear back? I'm on AOL. Are there certain internet providers that have been incompatible? What do I do? Please advise, someone!

04-10-09, 07:26 AM	#2
the_icks Mr Baldy Chicken Join Date: Mar 2006 Posts: 14,482	Was it an iggy pop3 email address? __________________

04-10-09, 07:38 AM	#5
ndev2k Looking for a new job!! Join Date: Jun 2008 Location: St Helens Posts: 4,272	AOL may block the emails. Simply log into the support.freebiejeebies.co.uk website and check on your tickets. You may find they were answered very quickly __________________ Free Stuff \|Free iPhone 3GS \| Free Nintendo Wii \| Free PS3 \| Free Stuff Spoiler Received: DS Lite w/Cooking Guide \| Bank Transfers worth £1839 \| 320GB WD Portable HDD \| 8GB iPod Touch \| Navman S70 3D Sat Nav \| Sony Playstation 3 80GB \| £340 Amazon Vouchers \| Singstar Vol 1 & 2 \| Fisher Price Little People Santa's Sleigh \| 7 in 1 Trekker from Mothercare \| Singstar Abba \| iPod Shuffle 1GB Blue \| Windows 7 Ultimate \| Linksys Wireless Router \| Buzz Quiz TV \| Buzz Brain of the UK \| Silver Necklace \| Bio-Oil \| iPhone 3GS 16GB \| 750GB Internal Hard Drive \| SATA Cable \| Hoover Dishwasher \| Sceptre II Gas Fire \| Walnut Fire Surround \| Heated Towel Radiator \| Amazon Kindle 3G + Wi-Fi \| £424 Paypal \| £520 worth of Building Materials \| X-Factor (Dual Mic Pack) Game (PS3) \| £90 Amazon Vouchers (prizes in Competition) \| Nintendo 3DS with Zelda Game Value Of Received Gifts : £6019(approx)

04-10-09, 08:21 AM	#6
Monkeyegg FJ Network Owner Join Date: Mar 2007 Posts: 2,942	Hi, we've only got tickets outstanding from about 4am this morning (I am working through them as we speak and only have a few left to be fully up to date)... I think I recognise your name and it's most likely we have received your email and have replied, but you haven't received it. We do seem to get problems with AOL users. Could you please add our support email address to your list of contacts? Also, I think someone on here said if you raise your query as a support ticket through the support tab of your account you are less likely to have problems receiving our replies. __________________ Consoles \| Apple \| HDTV \| PS3 \| Mobiles \| Sports \| Gadgets \| Points \| Gifts \| Select Supported Network of the Year 2008, 2009, 2010 & 2011 Supported Network of the Year (Design) 2008

04-10-09, 09:14 AM	#8
moviedrome FJ Network Owner Join Date: Jan 2007 Posts: 6,798	it's support@freebiejeebies.co.uk __________________ freebiejeebies Consoles \| Apple \| HDTV \| PS3 \| Mobiles \| Sports \| Gadgets \| Points \| Gifts \| Select Supported Network of the Year 2008 & 2009 & 2010 & 2011 Network Staff Member of the Year 2009 & 2011 (joint) Supported Network of the Year (Design) 2008 New and Unproven Network of the Year 2007

04-10-09, 07:26 AM	#3
SometingStu iPod 30gb Join Date: Oct 2009 Posts: 1,488	It should be within 48 hours, the staff do come on to this site also though so it ight be worth telling the on here.

04-10-09, 07:32 AM	#4
tazx007 iPod Nano 2GB Join Date: Aug 2009 Location: Canada, BC Posts: 107	Be patient as freebiejeebies is very good and responds usually in a timely manner. You can also post your question here and maybe the community can help you out.

04-10-09, 08:57 AM	#7
iggy iPod Shuffle Join Date: Sep 2009 Posts: 27	Thanks for the prompt reply. Please can I have that e-mail address? Being thick, I can't see it!

04-10-09, 11:30 AM	#9
iggy iPod Shuffle Join Date: Sep 2009 Posts: 27	Thanks! Found the replies in my spam box. AOL had put it there automatically!