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Old 30-08-08, 08:07 PM   #1
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problem with freebiejeebies??


hi i was just wondering if there is a problem with the freebiejeebies team?

this is only because i submitted a support ticket on friday morning and they still havent replied. im only asking because it is unusual for them to take this long.

thanks
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Old 30-08-08, 08:17 PM   #2
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Re: problem with freebiejeebies??


Quote:
Originally Posted by refmaster View Post
hi i was just wondering if there is a problem with the freebiejeebies team?

this is only because i submitted a support ticket on friday morning and they still havent replied. im only asking because it is unusual for them to take this long.

thanks

I submitted a ticket the other day, and although Rich promptly replied (within a couple of hours) it didn't actually register his response for some wierd reason, meaning that it looked on my screen like he had not responded.

Eventually i contacted him through exceem and he explained that he had responded and he was unsure why the response hadn't been added.

Perhaps there is a problem of some sort with their support section.

He'll see this thread sooner or later and let you know anyway.
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Old 31-08-08, 10:59 AM   #3
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Re: problem with freebiejeebies??


Hey guys, I was on holiday for a week and only got home last night at about 7pm. Rich has now gone on holiday for 2 weeks and left (I think!) in the early hours of Saturday morning so I'm afraid there was a gap in answering support tickets while our holidays overlapped (sorry ).

They are all up to date now, and verifications/ordering/support should continue as normal
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