05-01-09, 02:15 PM
| #1 |
| ForFree4U Network Staff  Join Date: Apr 2006 Location: Newcastle
Posts: 1,336
Thanks: 126
Thanked 591 Times in 290 Posts
 | ForFree4U's 2008 support statisticsWe've worked hard to ensure that we can have provide quick and helpful responses to support tickets. Our average response time in 2008 was 1 hour, but we managed to hit 14 minutes for September! Cheers |
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05-01-09, 02:44 PM
| #2 |
| 'You Slaaaaag'  Join Date: May 2008 Location: Sandfields, Port Talbot
Posts: 3,335
Thanks: 914
Thanked 743 Times in 580 Posts
  | :O wow
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05-01-09, 02:45 PM
| #3 |
| Mini Mac  Join Date: Jan 2008 Location: Nottingham
Posts: 3,087
Thanks: 1,690
Thanked 1,261 Times in 1,073 Posts
| Well done; that's very impressive!
__________________ Total of Freebies I've Received  : view list of items in my profile Spoiler |
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05-01-09, 03:47 PM
| #4 |
| The Incredible Sulk  Join Date: Mar 2006
Posts: 10,419
Thanks: 869
Thanked 1,718 Times in 1,196 Posts
 | although these figures sound good what was the total number of tickets received... there is a lot of dissent among the ranks with a couple of networks response times and I wonder if it is proportional to quantity?
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05-01-09, 10:32 PM
| #5 |
| ForFree4U Network Staff Join Date: Apr 2006 Location: Newcastle
Posts: 1,336
Thanks: 126
Thanked 591 Times in 290 Posts
| We had just over 350 tickets last year, and a lot of email enquiries (though we don't have the stats for emails). I'd hope that our replies are of sufficient quality, and it would be helpful to hear if people don't think they are. If it's useful to you, 70% of the responses rated received five stars, with over 12% receiving four stars. Cheers |
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