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This is a discussion on ForFree4U's 2008 support statistics within the ForFree4U (Currently Down) forums, part of the Old Networks category; We've worked hard to ensure that we can have provide quick and helpful responses to support tickets. Our average response ...
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05-01-09, 02:15 PM
| #1 |
| ForFree4U Network Staff  Join Date: Apr 2006 Location: Newcastle
Posts: 1,336
 | ForFree4U's 2008 support statisticsWe've worked hard to ensure that we can have provide quick and helpful responses to support tickets. Our average response time in 2008 was 1 hour, but we managed to hit 14 minutes for September! Cheers |
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05-01-09, 02:44 PM
| #2 |
| Mini Mac  Join Date: May 2008 Location: Sandfields, Port Talbot
Posts: 4,079
  | :O wow |
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05-01-09, 02:45 PM
| #3 |
| Mini Mac  Join Date: Jan 2008 Location: Nottingham
Posts: 3,088
| Well done; that's very impressive! |
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05-01-09, 03:47 PM
| #4 |
| Mr Baldy Chicken  Join Date: Mar 2006
Posts: 13,986
 | although these figures sound good what was the total number of tickets received... there is a lot of dissent among the ranks with a couple of networks response times and I wonder if it is proportional to quantity? |
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05-01-09, 10:32 PM
| #5 |
| ForFree4U Network Staff Join Date: Apr 2006 Location: Newcastle
Posts: 1,336
| We had just over 350 tickets last year, and a lot of email enquiries (though we don't have the stats for emails). I'd hope that our replies are of sufficient quality, and it would be helpful to hear if people don't think they are. If it's useful to you, 70% of the responses rated received five stars, with over 12% receiving four stars. Cheers |
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