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This is a discussion on Can't login to my account after the update within the Eurogiveaways forums, part of the Old Networks category; Hello guys... I have the following problem After the update I managed to login to my account once.It asked me ...
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22-09-06, 08:48 AM
| #1 |
| iPod Nano 1GB Join Date: Apr 2006
Posts: 33
 | Can't login to my account after the updateHello guys... I have the following problem After the update I managed to login to my account once.It asked me to choose on which of the three accounts (ipods,console,paypal) I'd like to enter. I entered on ipods with no problem The next time I tried to login it asked me again which account I wanted But no matter which I choose I get the following message: "Your session has timed out due to a long period of inactivity. If you are constantly seeing this message, please ensure cookies are enabled on your browser." Cookies are enabled on my browser but the problem persists. Anyone got the same problem? Any ideas on how to fix that? Thanks.. |
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22-09-06, 08:51 AM
| #2 |
| iPod Nano 2GB  Join Date: Jan 2006
Posts: 135
| Re: Can't login to my account after the updateI'll investigate; Can you please PM me with the following: Browser+ version, operating system + version, username. Thanks |
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22-09-06, 09:09 AM
| #3 |
| iPod Nano 1GB Join Date: Apr 2006
Posts: 33
| Re: Can't login to my account after the updateI sent you pm with my details.. Hope you sort that out soon... Thanks... |
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22-09-06, 07:06 PM
| #4 |
| iPod Nano 2GB  Join Date: Dec 2005
Posts: 144
| Re: Can't login to my account after the updateAs a temporary fix, try clearing your cookies and logging in again. Please let us know if this helps... its a small bug that appeared after the update and we're working hard to find the problem and eliminate it! |
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22-09-06, 07:30 PM
| #5 |
| iPod 20gb  Join Date: Dec 2005 Location: london
Posts: 659
| Re: Can't login to my account after the updateive just cleared my cookies and im still gettin the error message - looks like its not the cookies! |
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22-09-06, 07:56 PM
| #6 |
| iPod Nano 2GB Join Date: Jan 2006
Posts: 135
| Re: Can't login to my account after the updateSorry can you try clearing cookies and authenticated sessions too? Thanks |
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24-09-06, 08:58 AM
| #7 |
| iPod Nano 2GB Join Date: Mar 2006 Location: Dulverton
Posts: 182
  | Re: Can't login to my account after the updateI seem to have no problem, I assume that it is fixed now? By the way, after the update it looks really nice  |
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24-09-06, 05:35 PM
| #8 |
| iPod Nano 2GB Join Date: Dec 2005
Posts: 144
| Re: Can't login to my account after the updateGlad you like it! Unfortunately the small bug still appears to be there we're working hard to get it fixed ASAP. The problem appears to be very sporadic which is making it hard 5to track down. Most of the time if the problem occurs clearing your cookies and sessions will fix the problem. Hopefully we'll be able to sort this ASAP. For new accounts as far as I know this wont be a problem (its only for existing account holders) so you can still refer people and they will be tracked fine with no problems. |
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24-09-06, 06:03 PM
| #9 |
| iPod Nano 2GB Join Date: Mar 2006 Location: Dulverton
Posts: 182
| Re: Can't login to my account after the updateJust PM'ed you Jason, about a small glitch on the site. Wrong item for it's name, that's all. |
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25-09-06, 05:38 AM
| #10 |
| iPod Nano 2GB Join Date: Mar 2006 Location: Dulverton
Posts: 182
| Re: Can't login to my account after the updateSorry for the double post, but I thought I should let you know that I cannot access the site for the same reasons now. |
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25-09-06, 07:30 AM
| #11 |
| iPod Shuffle Join Date: Aug 2006 Location: Derbyshire
Posts: 8
| Re: Can't login to my account after the updateThe same happens with me, ive tried deleteing my cookies but still now luck, ive been getting help from the ticket support just waiting for them to reply again. |
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26-09-06, 07:51 PM
| #12 |
| iPod Shuffle Join Date: Mar 2006
Posts: 19
| Re: Can't login to my account after the updateSame problem here as per original post. No mater what I try I keep getting the session expiration error. |
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26-09-06, 09:21 PM
| #13 |
| iPod Nano 2GB Join Date: Dec 2005
Posts: 144
| Re: Can't login to my account after the updateWere still working on this, sorry for the delay. This problem is with existing accounts only, new accounts work fine. Ill post when this is resolved (hopefully soon!) |
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27-09-06, 09:32 PM
| #14 | |
| iPod Nano 1GB  Join Date: Sep 2006
Posts: 34
| Re: Can't login to my account after the updateQuote:
Unfortunately thats not the case, I registered on the site today and ever since I have not been able to login for the same reason ("Your session has timed out due to a long period of inactivity.....") Looks like its not only new accounts HELP!!! | |
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28-09-06, 07:35 PM
| #15 |
| iPod 20gb Join Date: Dec 2005 Location: london
Posts: 659
| Re: Can't login to my account after the updatei cant log in either - by the way any chance of Layla & co responding to support tickets??? |
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29-09-06, 10:30 AM
| #16 |
| iPod Nano 2GB Join Date: Dec 2005
Posts: 144
| Re: Can't login to my account after the updateDear All, We apologise for this problem, we have recognised this is a large bug after the update and are working hard to fix this, it *should* be sorted by the weekend but im reluctant to put a timescale on this for obvious reasons. We will post on exceem and of course reply to all those who have raised support tickets, informing you when this is fixed. This problem is currently only for existing accounts. (new accounts work fine and will track fine) Clearing cookies and sessions *may* help but some people report this problem even after doing this. |
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29-09-06, 10:31 PM
| #17 |
| iPod Shuffle Join Date: Mar 2006
Posts: 19
| Re: Can't login to my account after the updateThanks for the update. I hope we're not losing the new refs in the meanwhile... |
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