Bye!

[Jon]

Originally Posted by az87aris

Surely as a business they don't have the right not to have their phone details private? If you have a complaint with any other company how do you get your complaint/question across? by calling them!

As i said in a few posts above, if your going to complain, stick to pen and paper, its more usefull if there is ever the need to take follow up action.

My view on it is, they don't have a phone number on their website, there fore I would assume they don't want to have to deal with customer service enquiries over the phone.None of the UK networks publish telephone numbers.

[Jon]

Originally Posted by az87aris

I can't see how it's best to complain to the company in writing when they never actually reply to any support tickets you send them.

One member, who has a basic understanding of UK and USA law, wrote a detailed letter before action to freepays registered address, a few days later he got a reply which contained good news

Had he have not received a reply, he was going to take freepay to court, and had the letter before action as proof he had given freepay due notice of his intended action

The number is needed because untill you have some human contact your going to get nowhere fast

If the number became common knowledge, expect it to change, freepay have a support system in place, we all know its slow, but we all know if you play by the rules, dont scam offers, you will get your gift.

[harvez]

i did a simular thing, there is a section in the new york county court house who are like the BBB. but they write to freepay on your behalf and within 2 weeks id got both accounts sorted and vouchers. there is a thread i made somewhere in the bowels of exceem.

[az87aris]

Originally Posted by Jon

One member, who has a basic understanding of UK and USA law, wrote a detailed letter before action to freepays registered address, a few days later he got a reply which contained good news

Had he have not received a reply, he was going to take freepay to court, and had the letter before action as proof he had given freepay due notice of his intended action



If the number became common knowledge, expect it to change, freepay have a support system in place, we all know its slow, but we all know if you play by the rules, dont scam offers, you will get your gift.

Will that still work though? i've read somewhere on here they're not affraid of threats like that anymore?

[AndyGrayUK]

Heh, I don't have any respect on her ma peep (-_-) but it's a good site, and the members are kind/ eager for a referral.

[Jon]

If done through a court, yes as you are in effect taking legal action against them. Though you need to understand the laws both here in the UK and USA, and have a basic understanding of how the whole process works, from preparing the paperwork to submitting it. You also need to consider the fact you may well be asked to attend a court hearing, in the USA, and then weigh up if the costs involved are worth it.

I am not a lawyer, nor knowledgeable in such legal issues, if you do want to consider that course of action then I would suggest getting proper legal advice etc

The BBB (which I think you are referring to), which is the USA equivalent of Trading Standards, don't hold as much power as Trading Standards do, but they still do have an effect.

[the_saint]

Originally Posted by az87aris

Will that still work though? i've read somewhere on here they're not affraid of threats like that anymore?

I don't know about US law, but considering the generally fairly low value of gifts people usually get it it wouldn't worry me too much in terms of enforcing any judgment or getting a costs award.

[az87aris]

Thanks for that jon i'll now leave this thread as i've some how upset Dim tim with my posts in here and got my self a neg from him

[Stutoman]

makes me laugh at the guy who gave me a -rep for this thread. He has too many points! 4 is well over the top. And also Jon, I said I wouldn't post the details so why are you acting as if I would. Just before when I did I was mad, sleepy and in a bad mood.

[az87aris]

Originally Posted by Stutoman

makes me laugh at the guy who gave me a -rep for this thread. He has too many points! 4 is well over the top. And also Jon, I said I wouldn't post the details so why are you acting as if I would. Just before when I did I was mad, sleepy and in a bad mood.

Was this member the same as above?

Surely this has got to be rep abuse?

[the_saint]

Originally Posted by Stutoman

And also Jon, I said I wouldn't post the details so why are you acting as if I would.

He's not acting as if you would, he's acting as if you did......

Just before when I did I was mad, sleepy and in a bad mood.

so I guess he was justified.

[owenroberts]

Originally Posted by Stutoman

makes me laugh at the guy who gave me a -rep for this thread. He has too many points! 4 is well over the top. And also Jon, I said I wouldn't post the details so why are you acting as if I would. Just before when I did I was mad, sleepy and in a bad mood.

Maybe the fact that you keep getting -ve rep is a hint that people are bored/ fed up with hearing about your ipod?

[Jon]

I wasn't saying you would, I did know that a number of members would hound you for information that freepay obviously don't want to be used for public knowledge.

If you wish you can turn off the displaying of reputation comments on http://www.exceem.co.uk/forums/profi...do=editoptions

[az87aris]

Originally Posted by Jon

If you wish you can turn off the displaying of reputation comments on http://www.exceem.co.uk/forums/profi...do=editoptions

I've had more +rep than i have -rep so i'll leave it, i just can't understand what i've done or said that deserves a neg rep

[Jimboo]

Shall we kiss him better? I will!

Will it make you happy Stuto?