eXceem - Real Incentives Support?

Xaviier · 12-05-08, 06:36 PM

I submitted a ticket to Real Incentives Support on the 5th of May regarding offer tracking. After 3 days of no reply I created another ticket changing the prioritory to high.

I signed up to iPods.RI as per a trade agreement and because the offer I completed didn't track I have to wait until I hear from RI Support before the person I'm trading with will sign up using my referral link.

As I've been waiting over a week for a support response I was hoping posting a thread would help speed things along.

Can I get some help please?

l3link182 · 12-05-08, 06:49 PM

Give it a few days, i think there beens problems with the support system plus ash is completely redesigning all the sites so i think hes a bit swamped at the moment. my last ticket took about 12 days to be responded to, so just hang in there, they get responded to just taking a little while at the moment.

haggy88 · 13-05-08, 10:19 AM

Quote:

Originally Posted by Xaviier

I submitted a ticket to Real Incentives Support on the 5th of May regarding offer tracking. After 3 days of no reply I created another ticket changing the prioritory to high.

I signed up to iPods.RI as per a trade agreement and because the offer I completed didn't track I have to wait until I hear from RI Support before the person I'm trading with will sign up using my referral link.

As I've been waiting over a week for a support response I was hoping posting a thread would help speed things along.

Can I get some help please?

i got a reply after about a week and half too and sent off my offer details to the provided address with all the relevant materials and evidence for two mistracked offers but not gone through quite just yet...

I think it's a case of being patient, when the new sites are up and running sure it'll all get sorted out!

wheretoturn · 13-05-08, 04:17 PM

Sorry for the delay, Catching up on all tickets this evening,

Ash

Bones · 21-05-08, 04:33 PM

Why would my green go back to pending? I completed lovefilm and i am still using it so there is no chance ive done it wrong. Anyone else had this or is there a real-incentives rep who could explain this?

Jono310 · 21-05-08, 04:37 PM

Quote:

Originally Posted by Bones

Why would my green go back to pending? I completed lovefilm and i am still using it so there is no chance ive done it wrong. Anyone else had this or is there a real-incentives rep who could explain this?

this happened to me yesterday aswell!

thought i was going mad for a second! have submitted a support ticket, but i think Ash is really busy with the site re-launch at the moment!

NYCSavage · 25-05-08, 01:08 AM

Ive usually waited on average 8 days per reply (yes, im sad enough to have worked it out!!!

Hope this helps

sugarbabe · 26-05-08, 01:58 AM

Mine's been going on since april. I've raised about 3 tickets with all the proofs that I completed the offer and I've not heard a word from RI. Wonder if it'll eventually happen

NYCSavage · 26-05-08, 02:43 PM

Check your spam folder as Ash has stated he has caught up with all the support tickets on the 13th of this month

sugarbabe · 26-05-08, 04:12 PM

I've checked and there's nothing from RI also I've not been credited with the offer either...still waiting

12-05-08, 06:36 PM	#1
Xaviier I'm a little teapot. Join Date: Apr 2008 Location: Telford Posts: 266 Thanks: 50 Thanked 86 Times in 56 Posts	Real Incentives Support? I submitted a ticket to Real Incentives Support on the 5th of May regarding offer tracking. After 3 days of no reply I created another ticket changing the prioritory to high. I signed up to iPods.RI as per a trade agreement and because the offer I completed didn't track I have to wait until I hear from RI Support before the person I'm trading with will sign up using my referral link. As I've been waiting over a week for a support response I was hoping posting a thread would help speed things along. Can I get some help please? __________________ Ashleigh x x x http://www.Save-Your-Money.co.uk Freelance Web Designer I will go green on ANY (most) networks for all greens on Gifts.FJ! Working On 8GB Blue iPod Nano (Custom Order For Me) Gifts.FJ 16GB iPhone (For My Boyfriend) Apple.FJ Spoiler My Progress 8GB Blue iPod Nano (Custom Order) Gifts.FJ 16GB iPhone Apple.FJ
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12-05-08, 06:49 PM	#2
l3link182 iPod Nano 4GB Join Date: May 2006 Posts: 398 Thanks: 19 Thanked 38 Times in 37 Posts	Re: Real Incentives Support? Give it a few days, i think there beens problems with the support system plus ash is completely redesigning all the sites so i think hes a bit swamped at the moment. my last ticket took about 12 days to be responded to, so just hang in there, they get responded to just taking a little while at the moment. __________________ Apple.RI 65/3/9
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13-05-08, 04:17 PM	#4
wheretoturn Real Incentives Join Date: Jun 2006 Location: Swansea, S. Wales Posts: 1,846 Thanks: 217 Thanked 1,160 Times in 584 Posts	Re: Real Incentives Support? Sorry for the delay, Catching up on all tickets this evening, Ash __________________ Available now on the Real Incentives Network: NEW! Gadgets \|iPods \| Consoles \| Laptops \| Wii \| PS3 \| PVPs \| HDTVs \| Mobiles \| MP3 Players \| Tiffany Jewellry Got a problem with your account? Contact Support
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21-05-08, 04:33 PM	#5
Bones iPod Nano 1GB Join Date: Dec 2006 Location: Yorkshire Posts: 98 Thanks: 14 Thanked 14 Times in 12 Posts	Re: Real Incentives Support? Why would my green go back to pending? I completed lovefilm and i am still using it so there is no chance ive done it wrong. Anyone else had this or is there a real-incentives rep who could explain this? __________________
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25-05-08, 01:08 AM	#7
NYCSavage The Legend Join Date: Jul 2005 Location: Liverpool Posts: 289 Thanks: 8 Thanked 29 Times in 25 Posts	Re: Real Incentives Support? Ive usually waited on average 8 days per reply (yes, im sad enough to have worked it out!!! Hope this helps __________________ My Website (Work in progress) My New Website (Work in progress) Verified: Spoiler Nothing Working on: Spoiler NextGen Giveaway (o/o/8) Received: Spoiler Apple Freebie Jeebies Ipod Shuffle Red 1 gig: £32 value Not allowed to mention site XBox360: £260 value Not allowed to mention site GTA IV on PS3 and Guide: £57 value Apple Real Incentives Nintendo Wii: £180 valie Total Received: £529
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26-05-08, 01:58 AM	#8
sugarbabe iPod Shuffle Join Date: Mar 2008 Posts: 18 Thanks: 0 Thanked 1 Time in 1 Post	Re: Real Incentives Support? Mine's been going on since april. I've raised about 3 tickets with all the proofs that I completed the offer and I've not heard a word from RI. Wonder if it'll eventually happen
Offline

26-05-08, 02:43 PM	#9
NYCSavage The Legend Join Date: Jul 2005 Location: Liverpool Posts: 289 Thanks: 8 Thanked 29 Times in 25 Posts	Re: Real Incentives Support? Check your spam folder as Ash has stated he has caught up with all the support tickets on the 13th of this month __________________ My Website (Work in progress) My New Website (Work in progress) Verified: Spoiler Nothing Working on: Spoiler NextGen Giveaway (o/o/8) Received: Spoiler Apple Freebie Jeebies Ipod Shuffle Red 1 gig: £32 value Not allowed to mention site XBox360: £260 value Not allowed to mention site GTA IV on PS3 and Guide: £57 value Apple Real Incentives Nintendo Wii: £180 valie Total Received: £529
Offline

26-05-08, 04:12 PM	#10
sugarbabe iPod Shuffle Join Date: Mar 2008 Posts: 18 Thanks: 0 Thanked 1 Time in 1 Post	Re: Real Incentives Support? I've checked and there's nothing from RI also I've not been credited with the offer either...still waiting
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