eXceem - On Hold

dav2612 · 12-05-08, 10:37 PM

Your account is currently on hold as one of more instances of fraud have been found with your account. Please log a support ticket if you believe this to be an error.

After referrals not showing on my account, completed offers not showing as complete, the completed offers and the total on my account not matching I am now getting the above message.

Before I lose the will to live with this referral business, I'm just wondering if this message is directly about my account or could it be one of my referrals, anyone have any experience of this?

I've raised a support case but just thought I'd ask in the meantime as I can't work out what this can be as it's 8 friends/family and 2 exceem members that are my referrals and I've obeyed the rules.

mattp1980 · 12-05-08, 10:50 PM

I got put on hold (with a different network) because 2 of my referrals had the same first name, so this could be the same sort of thing. If you got family to sign up, the duplication of a surname could throw up question marks to the network which means they would need to investigate to make sure it is legit. Don't worry, if you've followed all of the rules then you have nothing to worry about.

Jono310 · 12-05-08, 10:54 PM

Quote:

Originally Posted by dav2612

it's 8 friends/family and 2 exceem members that are my referrals and I've obeyed the rules.

Seems obvious, but i assume the 8 friends and family all signed up from addresses different to your own? ie you didnt refer your parents/siblings/children or anyone else who lives and accesses the site for your house?

J

dav2612 · 13-05-08, 08:01 AM

My tiny little mind has been in overdrive all night about this and I can't come up with a reason. Every referral is at a different address, 3 of us have the same surname but we all live in different addresses. 2 exceem members did trades with me so I can only guess they don't live together.

From what I have read in these forums people talk about greens getting reversed but all mine are still green, if it was an issue with a referral would people expect the green reversed?

I certainly hope this can get sorted out as it has been one bumpy ride so far and I've gathered twice as many support tickets as referrals !!!

Murder · 13-05-08, 08:33 AM

Im on hold also, and whats stupid, is that the accounts that are now banned (or also on hold) that put me on hold, went through the first time my account got verified, but also that time i lost 5 greens, this time i didnt lose any, but my account was put on hold..

**claire80** · 13-05-08, 09:01 AM

generally speaking if you are on hold it is a problem with your account not your referrals especially if they are still green , we can all speculate on reasons why but the only way you will get a proper answer is by putting in a support ticket and being patient ,

dav2612 · 13-05-08, 09:33 AM

Thanks Claire, my support ticket was raised right away but my curious little mind was just wondering if it was my account specifically or related to a referral, the message could be interpreted either way... st least it can by me.

I'm still not sure what I have done wrong but I'll be sure to keep you all posted as no doubt you are all as desperate to know as I am

12-05-08, 10:37 PM	#1
dav2612 iPod Nano 4GB Join Date: Apr 2008 Location: Perth, Scotland Posts: 298 Thanks: 31 Thanked 51 Times in 50 Posts	On Hold Your account is currently on hold as one of more instances of fraud have been found with your account. Please log a support ticket if you believe this to be an error. After referrals not showing on my account, completed offers not showing as complete, the completed offers and the total on my account not matching I am now getting the above message. Before I lose the will to live with this referral business, I'm just wondering if this message is directly about my account or could it be one of my referrals, anyone have any experience of this? I've raised a support case but just thought I'd ask in the meantime as I can't work out what this can be as it's 8 friends/family and 2 exceem members that are my referrals and I've obeyed the rules.
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12-05-08, 10:50 PM	#2
mattp1980 eXtra! Join Date: Mar 2008 Location: Telford Posts: 610 Thanks: 216 Thanked 96 Times in 88 Posts	Re: On Hold I got put on hold (with a different network) because 2 of my referrals had the same first name, so this could be the same sort of thing. If you got family to sign up, the duplication of a surname could throw up question marks to the network which means they would need to investigate to make sure it is legit. Don't worry, if you've followed all of the rules then you have nothing to worry about. __________________ Spoiler *Received* 1gb iPod Shuffle - points.kudosnetwork £32 1gb iPod Shuffle - Unsupported network £32 4gb iPod Nano - AppleForFree £99 Xbox 360 Elite - Pepsi Competition £260 £185 Amazon Vouchers - ipods.freepay £185 Nintendo Wii - gifts.kudosnetwork £180 2gb iPod Shuffle - Gifts.Real-Incentives £45 TOTAL - £833 *Verifying* Nothing at the moment *Awaiting* Nothing at the moment *Working on* Wii Fit - Freebie Jeebies www.free-for-all.co.uk --------------------------------------------- 2 for 1 on all greens. Join the sports.freebiejeebies Conga and get your football teams latest kit ready for you to show your support in the new season!!!!
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13-05-08, 08:01 AM	#4
dav2612 iPod Nano 4GB Join Date: Apr 2008 Location: Perth, Scotland Posts: 298 Thanks: 31 Thanked 51 Times in 50 Posts	Re: On Hold My tiny little mind has been in overdrive all night about this and I can't come up with a reason. Every referral is at a different address, 3 of us have the same surname but we all live in different addresses. 2 exceem members did trades with me so I can only guess they don't live together. From what I have read in these forums people talk about greens getting reversed but all mine are still green, if it was an issue with a referral would people expect the green reversed? I certainly hope this can get sorted out as it has been one bumpy ride so far and I've gathered twice as many support tickets as referrals !!!
Offline

13-05-08, 08:33 AM	#5
Murder iPod Nano 1GB Join Date: Jan 2007 Location: Petersfield, Hampshire Posts: 72 Thanks: 4 Thanked 11 Times in 10 Posts	Re: On Hold Im on hold also, and whats stupid, is that the accounts that are now banned (or also on hold) that put me on hold, went through the first time my account got verified, but also that time i lost 5 greens, this time i didnt lose any, but my account was put on hold.. __________________ 9/9 for Xbox Premium - Account on hold. http://www.last.fm/user/AlexChandler69/
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13-05-08, 09:01 AM	#6
claire80 Moderator Join Date: Apr 2006 Location: West Midlands Posts: 8,958 Thanks: 1,292 Thanked 2,037 Times in 1,811 Posts	Re: On Hold generally speaking if you are on hold it is a problem with your account not your referrals especially if they are still green , we can all speculate on reasons why but the only way you will get a proper answer is by putting in a support ticket and being patient , __________________ Spoiler From FJ - £2335 cash totals, DS Bundle , Dishwasher , 4gb laptop memory, wireless router, Ipod shuffle , wii guitar hero guitar , trainers , bike , tickle me elmo , various books and toys £10 amazon,whirlpool food centre From RI - £1531 cash totals , Ipod Shuffle, Heated towel rail From Giveaway - Xbox 360 with gears of war , PS3 with call of duty , £90 From Freepay - 2 ipod nanos , ipod touch ,£970 Amazon vouchers From Kudos -Cannon Ixus 960 camera and £234 cash From forfree4u - Nintendo Wii, xbox play and charge kit and Ipod Shuffle From sites that no longer exist - $320 , DS , DS Lite ,5 console games , wii nunchuck , tom tom 910 ,£46 vouchers Total Amount of Freebies = £9769
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13-05-08, 09:33 AM	#7
dav2612 iPod Nano 4GB Join Date: Apr 2008 Location: Perth, Scotland Posts: 298 Thanks: 31 Thanked 51 Times in 50 Posts	Re: On Hold Thanks Claire, my support ticket was raised right away but my curious little mind was just wondering if it was my account specifically or related to a referral, the message could be interpreted either way... st least it can by me. I'm still not sure what I have done wrong but I'll be sure to keep you all posted as no doubt you are all as desperate to know as I am
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